Consultant ITOM ServiceNow (all genders)

iTSM Consulting GmbH as the parent company of the iTSM Group was founded in 2000. The group of companies is one of the established management consultancies that provides operational support to national and international clients to optimise the performance of their organisations and to measure and efficiently manage their corporate and IT processes according to clear quality criteria.

The success of the iTSM Group is largely due to our employees. That is why it is very important to us that you feel at home with us from day one and that you find a working environment in which you can develop according to your individual abilities and use your strengths in a targeted manner.

To strengthen and build up our teams in Europe, we are looking for new colleagues for various areas and fields of activity. We are currently looking for a:

Consultant ITOM ServiceNow (all genders)

Your tasks

• Advise our customers on the operationalisation and digitalisation of Enterprise Service Management (ESM) processes in the context of ServiceNow's ESM platform.
• You will work in a team-oriented environment, be a trusted advisor and provide thought leadership in a customer advisory environment with your expertise in ServiceNow's ITOM product capabilities
• You will be responsible for conducting needs analysis for customer requirements within the Digital Transformation context of ServiceNow
• Specialising your technical and solution expertise in the field of IT Operations Management
• The definition of reference solution architectures, implementation concepts as well as documentation methods which can be executed by project teams are also part of your tasks.
• Taking responsibility for sub-projects and work packages, as well as managing the customer organisation and your own development teams.
• You will design and configure the ServiceNow platform and ITOM applications based on leading practices to deliver solutions that are aligned with the customer's business outcomes.
• Take over quality assurance tasks in ESM projects

Your profile

• Successfully completed studies in the field of computer science or business informatics or comparable professional training/experience
• You have experience with event management (frameworks), system loggers and other means for platforms to receive events
• Experience in the conception and introduction as well as the operation of ITSM or ESM solutions, ideally on the basis of ServiceNow, but also as a career changer, e.g. Microfocus or BMC Remedy.
• Ideally, you already have relevant certifications, e.g. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist, or comparable certifications
• Ideally implementation experience in the area of ServiceNow, but also as a career changer, e.g. Universal CMDB, Operations Bridge, Network Node Manager, SMAX
• Experience in the areas of infrastructure and application services (on premise and cloud)
• Experience in the areas of Event Management, Cloud Management, Service Asset & Configuration Management
• A broad understanding of typical IT service management processes is desirable
• Confident manner towards customers as well as first experience in conducting customer workshops on your own responsibility
• Structured and independent work
• Willingness to travel in the EMEA region
• Very good written and spoken English (business fluent)

We offer you

The corporate culture of the iTSM Group is based on openness, appreciation, team spirit and above all humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and career. We offer you the opportunity to develop successfully within the iTSM Group according to your interests and talents.

• A pleasant working environment: highly qualified, motivated colleagues, flat hierarchies and a modern workplace in a professional working environment.
• Confidence: taking on responsible tasks
• Development: continuous training and targeted promotion, e.g. by participating in the iTSM Group's internal training programme
• Health consciousness: the assumption of the costs for your fitness studio or sports course
• Proximity to home: we offer the possibility to work in a home office
• Time for yourself: with "YourTime" we offer the possibility of a sabbatical of up to three months
• Support: we pay the maximum amount of capital-forming benefits and subsidise the company pension scheme by 20%.

Interested? Then become part of our team!

We look forward to receiving your detailed application, including the essential details of your earliest possible starting date, salary expectations and willingness to travel, at bewerbung@itsmgroup.com.