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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Trainings

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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

(Senior) Consultant Enterprise Service Management (all genders)

Referenznummer: C-204

To strengthen and build up our teams in Europe, we are looking for new colleagues for various areas and fields of activity. We are currently looking for a:

(Senior) Consultant Enterprise Service Management (all genders) - (Ref.-Nr.: C-204)

 

Your tasks

  • Project management including planning and implementation of projects in the context of Enterprise Service Management on the basis of the ESM platform of ServiceNow®, according to classic and agile methods.
  • Development/optimisation of organisational and process models taking into account common frameworks and the customer environment
  • Development of strategies and roadmaps in ESM together with the customer and your consulting colleagues
  • Carrying out organisational and maturity analyses
  • Assumption of quality assurance tasks in ESM projects
  • Specialisation of your technical and, if applicable, solution expertise in one or more of the following topics:
    • IT Service Management
    • Customer Service Management
    • Demand/Project & Portfolio Management
    • Governance, Risk & Compliance Management
    • IT Operations Management and IT Automation
    • Legal Operations Management
  • Responsible for the creation/development of services/products within our Group portfolio
  • Support of our sales department in the pre-sales phase

 

Your profile

  • Successfully completed technical studies or comparable qualification
  • Ideally at least 3 years of experience in consulting on organisational, service and/or process models
  • Extensive experience in dealing with customer requirements at the level of middle and senior management as well as in technical conception, practical realisation and implementation
  • A broad understanding of both typical IT and non-IT processes is desirable
  • Experience with relevant solutions for ITSM/ESM (e.g. ServiceNow®, BMC Remedy, HP Service Manager)
  • Sound knowledge of at least one project management methodology
  • Knowledge of agile methodologies/frameworks such as SCRUM, DevOps or SAFe would be an advantage
  • Confident manner towards customers as well as previous experience in independently conducting customer workshops 
  • Structured and independent working style 
  • Willingness to perform, motivation, integrity, professional appearance, ability to work under pressure
  • Very good written and spoken English
  • Willingness to travel ​​​​​​​

We offer you

The corporate culture of the iTSM Group is based on openness, appreciation, team spirit and above all humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and career. We offer you the opportunity to develop successfully within the iTSM Group according to your interests and talents.

 

  • A pleasant working environment: highly qualified, motivated colleagues, flat hierarchies and a modern workplace in a professional working environment.
  • Confidence: taking on responsible tasks
  • Development: continuous training and targeted promotion, e.g. by participating in the iTSM Group's internal training programme
  • Health consciousness: the assumption of the costs for your fitness studio or sports course
  • Proximity to home: we offer the possibility to work in a home office
  • Time for yourself: with "YourTime" we offer the possibility of a sabbatical of up to three months
  • Support: we pay the maximum amount of capital-forming benefits and subsidise the company pension scheme by 20%.

 

Interested? Then become part of our team!

We look forward to receiving your detailed application, including the essential details of your earliest possible starting date, salary expectations and willingness to travel, at bewerbung@itsmgroup.com.

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Your contact person

Corinna Hornig

Head of Human Resources

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The iTSM Group as Employer