Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation HR Management Software
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® Career Accelerator

The training program for Jobseekers looking for a career as a ServiceNow® Professional - in a live online training.


With the "Bildungsgutschein" to the ServiceNow® career

The digital transformation of companies and institutions offers a wide range of job opportunities. ServiceNow®, as a platform for the digitalization of larger organizations, is an increasingly important application with many career opportunities in its ecosystem.

To prepare you for the job as a ServiceNow® consultant, developer or user, our partnership in the ServiceNow® Career Accelerator offers you the opportunity to earn qualifications and become a ServiceNow® Associate & Certified Professional. People registered as jobseekers can participate in the 8 month program via a "Bildungsgutschein" from the Bundesagentur für Arbeit - which you can apply for - and gain access to technical and language training as well as industry-recognized certifications. In addition, an internship is offered with us, through which there is also the possibility of employment.

In this context, iTSM Group offers both ServiceNow® training and internships, providing an entry point to your career in ServiceNow® and Enterprise Service Management consulting.

Skills and certificates in the ServiceNow® ecosystem


With 150 hours of German lessons in live online courses with German teachers.


Learn the platform and earn your certification as a ServiceNow® System Admin and / or Application Developer.

IT Service Management

Learn the roles and processes in the management of IT and services


Learn or improve your skills from JavaScript


The application takes place centrally on the platform of the partner of ServiceNow® - StartSteps. Please also note the necessary application to the job center for a "Bildungsgutschein".

To the details [EXTERN:]


Registered with the Agentur für Arbeit or Jobcenter as a job seeker or unemployed

Fluent in English and German (B2+ level)

Full-time availability from Monday to Friday (09:30- 18:30).

Interest in pursuing a career in technology and the ServiceNow® ecosystem

High motivation for career transformation and willingness to learn

A completed coding bootcamp


High school diploma / college degree or equivalent AND 3+ years of work experience.


A bachelor's degree or higher

The iTSM Group as an employer

As a socially responsible employer, we owe the success of the iTSM Group largely to our employees. It is therefore very important to us that you feel comfortable with us from day one and find a working environment in which you can develop your individual skills and use your strengths in a targeted manner.


ServiceNow® and the iTSM Group - a forward-looking partnership

As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.

The concentrated knowhow of our specialized and certified solution architects, consultants and accredited trainers enables companies to optimize the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.

Our Awards

Your contact person

Corinna Hornig

Head of Human Resources