Consulting

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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Trainings

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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Softpoint Trusted Quality GmbH

Softpoint Trusted Quality is one of the largest consulting companies in the Austrian service management market and the largest implementation partner of ServiceNow®, the world's leading cloud platform for the digitalization of enterprise service management processes.

Softpoint + iTSM Group = The best of two worlds

Softpoint Trusted Quality GmbH was founded in mid-2019 as a joint venture of the iTSM Group and Softpoint IT-Solutions GmbH with majority participation of the iTSM Group.

Softpoint's long proven expertise in the conceptual design and implementation of ServiceNow® projects, combined with the know-how of the iTSM Group in the fields of Business Process Advisory, Digital Services Advisory, Governance Risk and Compliance Advisory, Enterprise Solutions (ServiceNow®) and People Enablement now form a comprehensive service and product portfolio for the Austrian market.

The consulting portfolio of the iTSM Group targets all essential dimensions of digitization. This includes the streamlining and acceleration of services and processes, as well as the digitization and automation of these in all areas of the company. The empowerment and enthusiasm of the employees concerned are also taken into account, and the sourcing partners involved are seamlessly integrated and objectively controllable. Softpoint Trusted Quality now also offers its customers complete end-to-end support and also helps them to migrate from pure IT service management to comprehensive enterprise service management.

The partner for ServiceNow® in Austria

Since March 2013 we (formerly Softpoint IT-Solutions GmbH) are implementation and reseller partner of ServiceNow®, the world market leader for SaaS-based Enterprise Service Management solutions.

As such, our experts support your transformation towards digitalized and automated service processes. We help you from the definition of the roadmap, solution architecture and successful implementation, to stable application management and operation in a DevOps approach.

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ServiceNow® is changing the way people work

ServiceNow® is a modern "SaaS" automation platform for (IT) service management with a wide range of functions that can be easily and individually configured, expanded, released, quickly implemented and updated at the touch of a button.

The success of ServiceNow® is based on the workflow-based platform, which enables business processes of any kind to be mapped via easily configurable applications and thus to be put into operation about 20% faster and more cost-effectively than with conventional technologies.

 

ServiceNow® is changing the way people work

ServiceNow® is a modern "SaaS" automation platform for (IT) service management with a wide range of functions that can be easily and individually configured, expanded, released, quickly implemented and updated at the touch of a button.

The success of ServiceNow® is based on the workflow-based platform, which enables business processes of any kind to be mapped via easily configurable applications and thus to be put into operation about 20% faster and more cost-effectively than with conventional technologies.

From our services:

IT Operations Management (ITOM)

With our services in IT Operations Management (ITOM) and AIOps, we support our customers in automating, modernizing and transforming their IT operations and help them reach the next level of automation. Find out more in our ITOM competence center.

Service Management as a Service (SMaaS)

With the services in Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers. This way, we make your internal employees available to work on important projects, while you can rely on a reliable service management basis.

Project Portfolio Management (PPM)

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.

From our references

Member of the iTSM Group

About the group of companies

The iTSM Group was founded in 2000 and is today one of the leading German and internationally active consulting firms.

We offer our more than 750 customers from business and public administration full service for the digitalization of enterprise service management processes. We support them in measuring, efficiently controlling and performance-optimizing their business and IT processes according to clear quality criteria.

In this way, we master the essential impact dimensions of digitization and bundle them into a holistic positive service experience.

But what is so special about our consulting that our customers can rely on?

Our mission

The management of Softpoint Trusted Quality GmbH

Neuigkeiten der iTSM Group

How can we help you?

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iTSM Group Austria

Softpoint Trusted Quality GmbH

 

Headquarters Austria

Linzer Straße 16e
4221 Steyregg/Linz 

Tel.: +43 732 794479 0
Fax: +43 732 794480

 

Vienna Offices

Hernalser Gürtel 1
A-1170 Wien

Tel.: +43 6644314408

 

kontakt@softpoint.at

 

We take your IT operations to the next level of automation

To ITOM - IT Operations Management