It all began in 2000 with IT service management and 2 employees in the basement of the Riedel family's private home. 20 years later the iTSM Group with over 200 employees has become one of the leading consulting companies for digital transformation in Enterprise Service Management in DACH, Romania and the Netherlands. Today, IT is no longer seen only as a cost factor. Properly structured and networked within the essential business processes, it gains a role as an innovation driver and opens up immense competitive advantages for companies.

The family character of the family-owned business has been deliberately maintained throughout its growth until today. Thus, employees and customers alike appreciate the trusting cooperation: 20 years of iTSM - a success story

Siegfried Riedel, Founder and CEO of iTSM Group

Looking back gives me great pleasure. The intensive work of the last 20 years has paid off. I am particularly proud of the fact that we have always grown under our own steam and that even the difficult last weeks and months have not been able to inhibit this growth. In 2020, for example, we expanded our team of experts by taking a majority stake in Softpoint Trusted Quality and expanded our presence in the Austrian market. Furthermore, with the recently concluded joint venture smartvokat Trusted Quality we offer legal advice on the solution platform ServiceNow. Both companies offer exciting growth prospects.

My gratitude goes to all our employees who give their best with passion and dedication. A management can praise a company philosophy, but the employees must live it. And what I see, hear and experience are employees who inspire our customers and show them new ways and possibilities with great enthusiasm. And: A successful family business always includes a strong family. At this point, I would like to take this opportunity to express my special thanks to my wife and my two daughters, who work with great commitment in the company!

We are proud of a very low staff fluctuation and many employees with a long company loyalty. From many employee interviews we know that especially the high responsibility and development perspective is appreciated. Our youngest employee is 19 years old. The most experienced is 69 years young. We would like to let both of them have their say at this point:

• „A medium-sized company like iTSM offers me a perfect field of tension. On the one hand, I can learn a lot here and on the other hand, I can make the best use of my already acquired know-how. I am looking forward to the coming months and years.“ - Simon Baumann, 19 years, trainee as e-commerce merchant
• "Those who always follow in the footsteps of others in life should not be surprised if they do not create their own. True to this motto, it is important to me to really meet people and to create an atmosphere of trust. Paper is patient, but in a direct conversation at eye level, both sides come to the support perfectly suited to the customer faster and more humanly. In this sense I enjoy my work very much!" - Adelbert Hilz, 69 years, Inside Sales employee

According to our brand promise "Create your future and be better" we do not rest on 20 years of solution expertise, instead we continue to focus on our future. Locally rooted in Bodenheim near Frankfurt, we are concerned with more than just work space for a constantly growing company. We want "the family to come together" and to work together in an inspiring atmosphere to create bespoke customer solutions.

We are looking forward to moving to the new company building, scheduled for summer 2021. The basic structure is already nearly finished!

Some key facts:

• 2394 m² property
• 2577 m² Office building
• 3 Training areas (124 m²)
• 5 Meeting rooms
• at least 40 offices
• 190 m² Sundeck

and a great view into the vineyards!

During the planning phase, great attention was paid to an open construction method. The new building does justice to the family character of iTSM and at the same time fulfils all expectations of modern workplaces: Open offices and plenty of space for exchange and discussions. These "meeting zones" will encourage creative cooperation and allow many new ideas to emerge. The office as your favorite place!