With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Inspiration meets future

It all began in 2000 with IT service management and 2 employees in the basement of the Riedel family's private home. 20 years later the iTSM Group with over 200 employees has become one of the leading consulting companies for digital transformation in Enterprise Service Management in DACH, Romania and the Netherlands. Today, IT is no longer seen only as a cost factor. Properly structured and networked within the essential business processes, it gains a role as an innovation driver and opens up immense competitive advantages for companies.

The family character of the family-owned business has been deliberately maintained throughout its growth until today. Thus, employees and customers alike appreciate the trusting cooperation: 20 years of iTSM - a success story

Siegfried Riedel, Founder and CEO of iTSM Group

Looking back gives me great pleasure. The intensive work of the last 20 years has paid off. I am particularly proud of the fact that we have always grown under our own steam and that even the difficult last weeks and months have not been able to inhibit this growth. In 2020, for example, we expanded our team of experts by taking a majority stake in Softpoint Trusted Quality and expanded our presence in the Austrian market. Furthermore, with the recently concluded joint venture smartvokat Trusted Quality we offer legal advice on the solution platform ServiceNow. Both companies offer exciting growth prospects.

My gratitude goes to all our employees who give their best with passion and dedication. A management can praise a company philosophy, but the employees must live it. And what I see, hear and experience are employees who inspire our customers and show them new ways and possibilities with great enthusiasm. And: A successful family business always includes a strong family. At this point, I would like to take this opportunity to express my special thanks to my wife and my two daughters, who work with great commitment in the company!

iTSM meets progress

What has happened so far…

Blue-red company history. We' ve always had more than black and white. Some important key data in brief:

  • 26.09.2000 - Company founding with rooms in the basement of the private house
  • 2005 - Relocation to the first own company offices
  • 2007 - The iTSM-Solutions GmbH is established
  • 2012 - Lived customer proximity - Wolfsburg gets its own location
  • 2014 - Significant expansion of the range of services and the consulting region
  • 2015 - iiTSM introduces the brand claim "Be better"
  • 2017 - Foundation of the Riedel Children's Foundation
  • 2019 - iTSM goes international: New locations in Romania and the Netherlands

Experience meets pioneering spirit

Each individual bears responsibility.

We are proud of a very low staff fluctuation and many employees with a long company loyalty. From many employee interviews we know that especially the high responsibility and development perspective is appreciated. Our youngest employee is 19 years old. The most experienced is 69 years young. We would like to let both of them have their say at this point:

  • „A medium-sized company like iTSM offers me a perfect field of tension. On the one hand, I can learn a lot here and on the other hand, I can make the best use of my already acquired know-how. I am looking forward to the coming months and years.“ - Simon Baumann, 19 years, trainee as e-commerce merchant
  • "Those who always follow in the footsteps of others in life should not be surprised if they do not create their own. True to this motto, it is important to me to really meet people and to create an atmosphere of trust. Paper is patient, but in a direct conversation at eye level, both sides come to the support perfectly suited to the customer faster and more humanly. In this sense I enjoy my work very much!" - Adelbert Hilz, 69 years, Inside Sales employee

Trust meets expertise

Achieving big goals together.
Consulting on an equal footing.

Around 750 national and international customers actually speak for themselves! Nevertheless, some of our partners did not want to miss the opportunity to send us their congratulations. Here are excerpts from letters of congratulations that reached us:

„iTSM's consulting services are never run-in according to a fixed scheme. We are given perspectives in a joint cooperation. We highly appreciate the trustful cooperation and congratulate us on our anniversary!“  ​

„We are pleased with iTSM's 20 years of impressive company history and are curious to see which blossoms our successful partnership will still be able to bring."

Home meets scope

More space for ideas and service mastery

According to our brand promise "Create your future and be better" we do not rest on 20 years of solution expertise, instead we continue to focus on our future. Locally rooted in Bodenheim near Frankfurt, we are concerned with more than just work space for a constantly growing company. We want "the family to come together" and to work together in an inspiring atmosphere to create bespoke customer solutions.

We are looking forward to moving to the new company building, scheduled for summer 2021. The basic structure is already nearly finished!

Some key facts:

  • 2394 m² property
  • 2577 m² Office building
  • 3 Training areas (124 m²)
  • 5 Meeting rooms
  • at least 40 offices
  • 190 m² Sundeck

and a great view into the vineyards!

During the planning phase, great attention was paid to an open construction method. The new building does justice to the family character of iTSM and at the same time fulfils all expectations of modern workplaces: Open offices and plenty of space for exchange and discussions. These "meeting zones" will encourage creative cooperation and allow many new ideas to emerge. The office as your favorite place!

From our Services

IT Operations Management (ITOM)

With our services in IT Operations Management (ITOM) and AIOps, we support our customers in automating, modernizing and transforming their IT operations and help them reach the next level of automation. Find out more in our ITOM competence center.

Service Management as a Service (SMaaS)

With the services in Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers. This way, we make your internal employees available to work on important projects, while you can rely on a reliable service management basis.

Project Portfolio Management (PPM)

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.