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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Trusted Quality GmbH

Our subsidiary "Trusted Quality GmbH" in Austria represents the company on the Austrian and Eastern European market with the entire service portfolio of the iTSM Group.

Inspiring & Tailored Service Mastery

About Trusted Quality GmbH

Trusted Quality GmbH Austria is an iTSM Group company focusing on the Austrian market. The company was founded in 2014 as a 100% subsidiary of iTSM Consulting GmbH in Germany and also offers the proven service portfolio of iTSM Group in Austria and the neighbouring CEE countries.

As a process and industry specialist, Trusted Quality GmbH develops and implements service solutions with individual tailoring that offer a maximum of support, security and effectiveness for a company's IT organization and business processes. Customers experience our special expertise above all in the areas of IT service management, information security, IT governance and organizational consulting as well as support in the selection, adaptation and optimization of ITSM tools and solutions.

With training and certification based on international standards and best practices, supplemented by our many years of consulting and operational experience, we support customer organizations in the training of their employees for optimal process implementation. In Austria, too, the focus is on the exclusive "IT quality" orientation, with a tried and tested methodology that culminates in the TÜV certification of IT services.

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Corporate Social Responsability

Die digitale Entwicklung der Wirtschaft bietet vielfältige Chancen, die Welt, in der wir leben, zum Positiven zu verändern. Als familiengeführtes Unternehmen nimmt die iTSM Group Ihre gesellschaftliche Verantwortung besonders ernst. Unser Handeln ist geprägt von Authentizität, Verantwortung, Glaubwürdigkeit und Verlässlichkeit.

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Next event

Nowsummit 2019

30. October 2019

Nowsummit 2019 - Now at Work Frankfurt

Lernen Sie ServiceNow-Experten kennen, die Ihnen bei der Transformation Ihrer Arbeitsprozesse zur Seite stehen.