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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With a more data-driven world the classical methods and tools for handling IT operations are no longer fitting the future needs. With the help of ServiceNow IT Operations Management (ITOM) we help our customers modernize, transform and reach the next level of automation and maturity. 


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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

In unseren Projektmanagement-Trainings, Workshops und Schulungen bilden wir Sie und Ihre Kollegen zu Frameworks aus und zertifizieren Sie nach offiziellen Standards.

Unsere praxiserfahrenen Trainer geben ihr Expertenwissen gerne weiter und bereiten Sie optimal auf Prüfung und Zertifizierung vor. Dafür stehen Ihnen die Schulungen in verschiedenen Formaten zur Verfügung: Als Online-Training, Virtual Classrooms oder Präsenzschulungen - sowohl Inhouse exklusiv bei Ihnen im Unternehmen oder aber Onsite.

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

ServiceNow ist Anbieter einer cloud-basierten Software-as-a-Service (SaaS) für Enterprise Service Management.

In unseren ServiceNow Schulungen sammeln Sie Erfahrungen im Umgang mit der Software und lernen, wie Sie Ihre Arbeitsprozesse in ServiceNow abbilden und optimieren können. Als autorisierter Trainingspartner von ServiceNow bieten wir Ihnen außerdem auch die offizielle Zertifizierung an.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Trusted Quality Switzerland GmbH

The 100% subsidiary "Trusted Quality Switzerland GmbH" in Switzerland represents the company on the Swiss market with its entire service portfolio.

Inspiring & Tailored Service Mastery

About Trusted Quality Switzerland GmbH

The response in Switzerland to the topics "Service quality improvement" and "IT process and structure optimization" was so successful that the management of iTSM Consulting GmbH decided to establish a subsidiary in Switzerland. Trusted Quality Switzerland GmbH was founded in 2014 as a 100% subsidiary of iTSM Consulting GmbH and focuses on the Swiss market.

The iTSM Group's proven portfolio of services is also offered in Switzerland. Swiss customers experience the special expertise above all in the areas of IT service management, IT governance and organizational consulting as well as support with ITSM tool solutions and ITSM training courses. In Switzerland, too, the focus is on the practice-proven IT quality orientation with an exclusive 360° methodology that supports and prepares a possible later ISO or TÜV certification of IT services.

The symbiosis of relevant practical experience, technical know-how and implementation competence combined with a lived hands-on mentality enables Trusted Quality Switzerland GmbH to achieve optimal results with, with and for the customer. What is important for us is clearly measurable, self-explanatory and comprehensible results that can be specifically integrated into the management of your company.

The range of services offered by Trusted Quality Switzerland GmbH spans a wide area along the process-oriented IT. Both to align your organization to optimize performance and to measure and efficiently control IT processes according to clear quality criteria serves the objective of sustainably improving operational value creation and the innovative power of IT.

An expert staff of around 175 iTSM Group employees is at your disposal to sustainably and measurably improve your process quality in operational (IT) business and to set up the necessary structures.

How can we assist you?

Ruedi Urs Schmid

Senior Consultant | Delivery Manager CH & LI