Consulting

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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Trainings

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IT Infrastructure Library (ITIL®) ist eine Sammlung von Best Practices zur Umsetzung eines IT-Service-Managements. In unseren Trainings erlernen Sie die für den Betrieb einer IT-Infrastruktur notwendigen Prozesse, die Aufbauorganisation und die Werkzeuge und können sich schließlich als "ITIL® Expert" zertifizieren lassen. 

PRINCE2® (Projects in Controlled Environments) ist eine prozessorientierte Projektmanagementmethode, die sich an Best Practices orientiert. Sie bildet einen Rahmen für erfolgreiche Projekte und gibt konkrete Handlungsempfehlungen für jede Projektphase vor. PRINCE2® kann sowohl für einzelne Projekte als auch als gesamtheitlicher methodischer Ansatz für das Projektmanagement im Unternehmen verwendet werden.

Unsere Scrum-Seminare behandeln neben den Grundlagen weiterführende Aspekte wie das Optimieren und Steigern der Teamproduktivität sowie die Produktentwicklung im agilen Umfeld.

ServiceNow ist ein Cloud-basierter Software-as-a-Service-Anbieter, der technischen Management-Support, wie Asset- und License Management für den IT-Betrieb, sowie Helpdesk-Funktionalitäten bereitstellt. Die Kernfunktionen drehen sich um das Managen von Rollen, Incidents, Problems und Changes im IT Service Management.
Mit der ServiceNow Plattform können Sie mühelos über Teams, Silos und Systeme hinweg arbeiten. Egal, ob Sie in den Bereichen IT, Sicherheit, Personal oder Kundenservice tätig sind oder einfach nur Ihre eigenen benutzerdefinierten Anwendungen erstellen möchten - Sie können großartige Erfahrungen sammeln und Ihre Arbeitsprozesse optimieren.

Management of Risk (M_o_R®) ist ein Framework für das Risiko Management. Es hilft Unternehmen Risiken zu identifizieren, zu kontrollieren und passende Entscheidungen zu fällen.

Consulting

Our consulting services enable companies to optimize their organization in terms of performance and to measure and efficiently control their processes according to clear quality criteria. Both serve the objective of sustainably improving operational value creation and the innovative power of IT. Wherever it makes sense for the customer, we follow established rules and regulations.

Our expertise

Business Process Advisory

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

We support you in the analysis, design, establishment and operation of your service management activities; from the requirements to service fulfillment - professionally and customer-focused.

Enterprise Solutions

Our Enterprise Solutions experts support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through to the solution architecture and successful implementation to the stable application management and operation in a DevOps approach. As an authorized training partner of ServiceNow, we also ensure that your internal team is ready and capable for digitizing and automating your processes with ServiceNow.

Governance, Risk and Compliance Advisory

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework  as well as the formal requirements.

We enable our customers to implement the most appropriate solution from a multitude of possible and necessary solutions.

Digital Services Advisory

Increasing digitalization is accompanied by increasing demands on the performance of a data center.

Our data center transformation specialists support your transformation to a customized data center or cloud strategy with high availability and fully redundant.

Future Service Enablement

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to add (monetary?) value with the use and the possibilities and advantages of digitization in their own business and service processes.

Digital Learning Solutions

Progressive digitalization is increasingly changing the world of work. Our portfolio can help you to take advantage of the digital change and use it gainfully. With the combined expertise of experienced consultants and educational specialists, we offer you digital learning formats that are precisely tailored to your needs.

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