Business Process Advisory

The iTSM Group offers you a holistic approach. Starting with the customer's or department's needs up to the fulfillment of services, we keep an eye on your value-added chain. This ensures that no local adjustments are made at the expense of the overall process. For the implementation of service structures, we can also provide you with everything from a single source - including tried and tested project management. This ensures that you are always up to date, regardless of whether an agile or a classic approach is chosen. For the analysis of the initial situation, we have developed a procedure based on our projects, with which frequent challenges can be approached in a structured way:

• How mature are the processes involved in the provision of services and their interfaces?
• Where are there discrepancies in performance perception between the various stakeholders and why?
• How is the organization prepared for the adaptation of agile methods?

In addition to the structured results, this procedure provides concrete proposals and options for action to solve your problems.

For operationalization, we offer our many years of experience in the design of services, processes and the associated process structures. Workshop-based and with early stakeholder involvement, processes are created that are contemporary, customer-centric and close to the company. Roles are established in a practical way. Thanks to the multiplex expertise available in the iTSM Group, training courses and tool illustrations for rollouts can also be integrated directly and without communication losses. Together with you, we create a modern IT service organization that takes into account the frameworks and best practices that suit you and brings you to your goal. The combination of agile methods, such as SCRUM or SAFe, with service management practices is one of our strengths.

With the beginning of the operationalization and the rollout of the first processes and roles, the success control of the measures and the transition to a continuous improvement out of the organization begins. Here, the iTSM Group offers Service Management as a Service. We take care of the organisation of day-to-day operations in the area of IT Service Management. Professional reporting, document maintenance, the organisation of meetings, the creation or quality assurance of tickets and the further development of operational processes are just a few examples of how we can support you to enable you to concentrate entirely on your core business.