Consulting

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Digital Learning

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Your Challenges

Onboarding

The onboarding process should be carried out as efficiently as possible - no downtimes due to the induction of new colleagues, integration into new processes as quickly as possible and prompt instruction in important rules of information security, data protection and occupational safety.

Work processes

Employees must be trained for new work processes in the shortest possible time, often at different locations.

(Kopie 3)

Learning context

Different learning formats must be integrated into the appropriate context and made available in modified form.

Didactics

Information often needs to be disseminated at short notice and in a clear format to be better retained in the flood of information.

Our solutions

Nowadays, digital working is a matter of course and it is hard to imagine everyday life without it. In this new digital age, the iTSM Group's digital portfolio is helping other companies to become more efficient and capable.

  • We produce digital content for you that fits your needs perfectly.
  • We offer interactive learning experiences, knowledge nuggets and context-specific learning formats.
  • We support you with our many years of practical experience in the conception of screenplays.
  • We deliver technical focal points that are broadly diversified, use-case-related and geared to the individual challenges of our customers.
  • We accompany you efficiently during onboarding processes or the rollout of tools
  • We support you in carrying out internal company surveys, the clear communication of company guidelines or the successful implementation of new processes in the company.
  • We offer coaching and, on request, provide you with our Learning Management System as a cloud solution.
  • We implement your content and deliver reliable reporting

Interactive learning experience

Full learning experience with learning goal control, quizzes and more

  • Alternative to Classroom Training
  • Provision in Learning Management System (LMS- internal/external) incl. reporting, e.g. outstanding execution, duration of course attendance
  • Simple quizzes up to evaluable knowledge queries incl. evidence
  • Systematic quality improvement of the course through quiz reporting*
  • Learning paths and individual course dynamics **
  • Variety through interactive elements, soundtracks, videos and more
  • Format: Scorm (1.2 or 2004)

Example: Process and tool rollout incl. knowledge query

Knowledge​ Nuggets

Short knowledge transfer in video format

  • Short insight into topics (up to 5 min)
  • Can be a tool tutorial with sound recording, anonymization and accompanying information
  • Provision platform independent (Wiki, FAQs, Sharepoint, Knowledge base)
  • Format: mp4 (or HTML)

Example: Open Incident in Self Service Portal

Context-specific learning formats

Short knowledge transfer in video format

  • e.g. ServiceNow Guided Tours
  • Context-related/guided help in the tool
  • Reporting possible
  • Creation with tool board tools
  • Role-based or auto-launching
  • Format: Tool-specific

Example: Navigation Help Using a Request Form in the Self-Service Portal

Our downloads to the topic

How can we help you?

Caroline Riedel

Manager of Digital Learning​