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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With a more data-driven world the classical methods and tools for handling IT operations are no longer fitting the future needs. With the help of ServiceNow IT Operations Management (ITOM) we help our customers modernize, transform and reach the next level of automation and maturity. 


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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

In unseren Projektmanagement-Trainings, Workshops und Schulungen bilden wir Sie und Ihre Kollegen zu Frameworks aus und zertifizieren Sie nach offiziellen Standards.

Unsere praxiserfahrenen Trainer geben ihr Expertenwissen gerne weiter und bereiten Sie optimal auf Prüfung und Zertifizierung vor. Dafür stehen Ihnen die Schulungen in verschiedenen Formaten zur Verfügung: Als Online-Training, Virtual Classrooms oder Präsenzschulungen - sowohl Inhouse exklusiv bei Ihnen im Unternehmen oder aber Onsite.

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

ServiceNow ist Anbieter einer cloud-basierten Software-as-a-Service (SaaS) für Enterprise Service Management.

In unseren ServiceNow Schulungen sammeln Sie Erfahrungen im Umgang mit der Software und lernen, wie Sie Ihre Arbeitsprozesse in ServiceNow abbilden und optimieren können. Als autorisierter Trainingspartner von ServiceNow bieten wir Ihnen außerdem auch die offizielle Zertifizierung an.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Digital Learning

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Your Challenges


The onboarding process should be carried out as efficiently as possible - no downtimes due to the induction of new colleagues, integration into new processes as quickly as possible and prompt instruction in important rules of information security, data protection and occupational safety.

Work processes

Employees must be trained for new work processes in the shortest possible time, often at different locations.

(Kopie 3)

Learning context

Different learning formats must be integrated into the appropriate context and made available in modified form.


Information often needs to be disseminated at short notice and in a clear format to be better retained in the flood of information.

Our solutions

Nowadays, digital working is a matter of course and it is hard to imagine everyday life without it. In this new digital age, the iTSM Group's digital portfolio is helping other companies to become more efficient and capable.

  • We produce digital content for you that fits your needs perfectly.
  • We offer interactive learning experiences, knowledge nuggets and context-specific learning formats.
  • We support you with our many years of practical experience in the conception of screenplays.
  • We deliver technical focal points that are broadly diversified, use-case-related and geared to the individual challenges of our customers.
  • We accompany you efficiently during onboarding processes or the rollout of tools
  • We support you in carrying out internal company surveys, the clear communication of company guidelines or the successful implementation of new processes in the company.
  • We offer coaching and, on request, provide you with our Learning Management System as a cloud solution.
  • We implement your content and deliver reliable reporting

Interactive learning experience

Full learning experience with learning goal control, quizzes and more

  • Alternative to Classroom Training
  • Provision in Learning Management System (LMS- internal/external) incl. reporting, e.g. outstanding execution, duration of course attendance
  • Simple quizzes up to evaluable knowledge queries incl. evidence
  • Systematic quality improvement of the course through quiz reporting*
  • Learning paths and individual course dynamics **
  • Variety through interactive elements, soundtracks, videos and more
  • Format: Scorm (1.2 or 2004)

Example: Process and tool rollout incl. knowledge query

Knowledge​ Nuggets

Short knowledge transfer in video format

  • Short insight into topics (up to 5 min)
  • Can be a tool tutorial with sound recording, anonymization and accompanying information
  • Provision platform independent (Wiki, FAQs, Sharepoint, Knowledge base)
  • Format: mp4 (or HTML)

Example: Open Incident in Self Service Portal

Context-specific learning formats

Short knowledge transfer in video format

  • e.g. ServiceNow Guided Tours
  • Context-related/guided help in the tool
  • Reporting possible
  • Creation with tool board tools
  • Role-based or auto-launching
  • Format: Tool-specific

Example: Navigation Help Using a Request Form in the Self-Service Portal

Our downloads to the topic

Was gibt es Neues zu Digital Learning

How can we help you?

Caroline Riedel

Manager of Digital Learning​