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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With a more data-driven world the classical methods and tools for handling IT operations are no longer fitting the future needs. With the help of ServiceNow IT Operations Management (ITOM) we help our customers modernize, transform and reach the next level of automation and maturity. 


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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

In unseren Projektmanagement-Trainings, Workshops und Schulungen bilden wir Sie und Ihre Kollegen zu Frameworks aus und zertifizieren Sie nach offiziellen Standards.

Unsere praxiserfahrenen Trainer geben ihr Expertenwissen gerne weiter und bereiten Sie optimal auf Prüfung und Zertifizierung vor. Dafür stehen Ihnen die Schulungen in verschiedenen Formaten zur Verfügung: Als Online-Training, Virtual Classrooms oder Präsenzschulungen - sowohl Inhouse exklusiv bei Ihnen im Unternehmen oder aber Onsite.

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

ServiceNow ist Anbieter einer cloud-basierten Software-as-a-Service (SaaS) für Enterprise Service Management.

In unseren ServiceNow Schulungen sammeln Sie Erfahrungen im Umgang mit der Software und lernen, wie Sie Ihre Arbeitsprozesse in ServiceNow abbilden und optimieren können. Als autorisierter Trainingspartner von ServiceNow bieten wir Ihnen außerdem auch die offizielle Zertifizierung an.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Digital Services Advisory

The orientation of the value chain towards the customer is becoming more and more important with increasing digitalization. 

This is often accompanied by changes to the company's own infrastructure and the introduction of new technologies, the optimization of processes and the adaptation of its own organizational structure.

Our specialists in Digital Services Advisory support your digital transformation to a tailor-made solution so that you can take full care of the needs of your customers.

Typical customer requirements

Requirements are not implemented on time

Companies have to react faster and faster to customer requirements. The introduction of new services or the adaptation of existing services must take place in ever shorter cycles; the volume of changes is constantly increasing.

Often the own organization poses a challenge.

Rigid corporate structures and silo thinking mean that tasks within the value chain are only processed sequentially. The possibilities of parallelization and reorganization are often overlooked.


From a business perspective, IT services must be available 24/7 365 days a year. Innovations in the applications must be implemented promptly in the overall context. Thus, the availability of applications as well as the automation and shortening of release cycles are among the essential requirements on the part of the company.

Our approaches

The ITSM Group offers you a holistic approach. Starting with the needs of the customer or specialist area through to performance, we keep an eye on your value-added chains. This means that no local adjustments are made at the expense of the overall process.

Our specialists in Data Center Transformation support your digital transformation to a tailor-made data center or cloud strategy with highly available and fully redundant orientation.

For the analysis of the initial situation, we have developed a procedure based on our projects that enables us to tackle frequent challenges in a structured manner:

  • How mature are the processes involved in the provision of services and their interfaces?
  • Where are there discrepancies in performance perception between the various stakeholders and why?
  • How is your organization prepared for the adaptation of agile methods?
  • How are the necessary applications built, can they be seamlessly and friction-free transferred into new environments?
  • How sustainable is your current IT infrastructure?

In addition to the structured results, this procedure provides concrete proposals and options for action to master your challenges.

Together with you, we create awareness for new topics among your employees. For this we use business simulations, such as "The Phoenix Project" by Gamingworks, or individual workshops.

We take your IT operations to the next level of automation

To ITOM - IT Operations Management

Was gibt es Neues zu Digital Services Advisory?

How can we support you?

Tobias Beckmann

Head of Digital Services Advisory