The orientation of the value chain towards the customer is becoming more and more important with increasing digitalization.
This is often accompanied by changes to the company's own infrastructure and the introduction of new technologies, the optimization of processes and the adaptation of its own organizational structure.
Our specialists in Digital Services Advisory support your digital transformation to a tailor-made solution so that you can take full care of the needs of your customers.
Companies have to react faster and faster to customer requirements. The introduction of new services or the adaptation of existing services must take place in ever shorter cycles; the volume of changes is constantly increasing.
Often the own organization poses a challenge.
Rigid corporate structures and silo thinking mean that tasks within the value chain are only processed sequentially. The possibilities of parallelization and reorganization are often overlooked.
From a business perspective, IT services must be available 24/7 365 days a year. Innovations in the applications must be implemented promptly in the overall context. Thus, the availability of applications as well as the automation and shortening of release cycles are among the essential requirements on the part of the company.
The ITSM Group offers you a holistic approach. Starting with the needs of the customer or specialist area through to performance, we keep an eye on your value-added chains. This means that no local adjustments are made at the expense of the overall process.
Our specialists in Data Center Transformation support your digital transformation to a tailor-made data center or cloud strategy with highly available and fully redundant orientation.
For the analysis of the initial situation, we have developed a procedure based on our projects that enables us to tackle frequent challenges in a structured manner:
In addition to the structured results, this procedure provides concrete proposals and options for action to master your challenges.
Together with you, we create awareness for new topics among your employees. For this we use business simulations, such as "The Phoenix Project" by Gamingworks, or individual workshops.
Today, agility is the order of the day when it comes to application delivery, which poses significant challenges for operations management. Automated IT Operations Management (ITOM) is therefore becoming increasingly important, possibly in conjunction with the use of artificial intelligence (AIOps), which can not only accelerate processes but also make them much more reliable.
A high degree of complexity and the use of new and largely unknown technologies are common to almost all IT projects. Quite a few also fail because of this. To implement IT projects successfully, comprehensive and consistent project management is essential.
An imprecise formulation of the project goals, unclear distribution of competences and partly insufficient training and skills in the application of project management methods are the most frequent causes for the failure of IT projects in the public administration.