Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach. As an authorized training partner of ServiceNow, we also ensure that your internal team becomes fit for digitizing and automating your processes with ServiceNow.
1. Scoping & Roadmap Definition: We help you to work out the scoping and roadmap for your transformation program even before choosing the platform - so we can work with you to ensure that the right things are done at the right time.
2. Analysis of requirements: In workshops, we develop the target image of your future processes and present you with good practices based on the ServiceNow platform - through a gap analysis, we identify necessary adjustment needs. These are recorded in stories in the backlog for implementation.
3. Implementation: We ensure that your requirements are implemented in the ServiceNow platform in the best possible way. This includes the solution architecture and implementation. Our credo is to use the ServiceNow out-of-the-box functionalities as far as possible and to configure them to the customer situation. If necessary and reasonable, we extend the solution by customizing / scripting. We always keep an eye on the technical aspects of maintainability / upgradeability and advise you in this regard.
4. Training and People Enablement: A successful rollout of processes and platform is successful if the employees and customers receive a benefit. For a successful introduction, we train your employees and offer modern possibilities for imparting knowledge, such as digital learning.
5. Managed Service DevOps: After the successful implementation it goes on and you need a reliable and competent partner. New demands and enhancements must be implemented and a stable operating model must be established for your ServiceNow platform. We support you in setting up the necessary structures and governance as well as in daily operations.