Find out more

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With a more data-driven world the classical methods and tools for handling IT operations are no longer fitting the future needs. With the help of ServiceNow IT Operations Management (ITOM) we help our customers modernize, transform and reach the next level of automation and maturity. 


Read more

Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

In unseren Projektmanagement-Trainings, Workshops und Schulungen bilden wir Sie und Ihre Kollegen zu Frameworks aus und zertifizieren Sie nach offiziellen Standards.

Unsere praxiserfahrenen Trainer geben ihr Expertenwissen gerne weiter und bereiten Sie optimal auf Prüfung und Zertifizierung vor. Dafür stehen Ihnen die Schulungen in verschiedenen Formaten zur Verfügung: Als Online-Training, Virtual Classrooms oder Präsenzschulungen - sowohl Inhouse exklusiv bei Ihnen im Unternehmen oder aber Onsite.

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

ServiceNow ist Anbieter einer cloud-basierten Software-as-a-Service (SaaS) für Enterprise Service Management.

In unseren ServiceNow Schulungen sammeln Sie Erfahrungen im Umgang mit der Software und lernen, wie Sie Ihre Arbeitsprozesse in ServiceNow abbilden und optimieren können. Als autorisierter Trainingspartner von ServiceNow bieten wir Ihnen außerdem auch die offizielle Zertifizierung an.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Enterprise Solutions

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach. As an authorized training partner of ServiceNow, we also ensure that your internal team becomes fit for digitizing and automating your processes with ServiceNow.

What challenges do our customers have to master in their everyday lives?

  • How can I optimize my service processes and make the most of ServiceNow to automate in a targeted way?
  • How can I best support my company's IT security and optimize the management of vulnerabilities and security incidents?
  • How can we establish a global people enablement such as Self Service that guarantees that everyone can work with the new processes?
  • How can we build a global, optimized cost management process?

Customer Journey

1. Scoping & Roadmap Definition: We help you to work out the scoping and roadmap for your transformation program even before choosing the platform - so we can work with you to ensure that the right things are done at the right time.

2. Analysis of requirements: In workshops, we develop the target image of your future processes and present you with good practices based on the ServiceNow platform - through a gap analysis, we identify necessary adjustment needs. These are recorded in stories in the backlog for implementation.

3. Implementation: We ensure that your requirements are implemented in the ServiceNow platform in the best possible way. This includes the solution architecture and implementation. Our credo is to use the ServiceNow out-of-the-box functionalities as far as possible and to configure them to the customer situation. If necessary and reasonable, we extend the solution by customizing / scripting. We always keep an eye on the technical aspects of maintainability / upgradeability and advise you in this regard.


4. Training and People Enablement: A successful rollout of processes and platform is successful if the employees and customers receive a benefit. For a successful introduction, we train your employees and offer modern possibilities for imparting knowledge, such as digital learning.

5. Managed Service DevOps: After the successful implementation it goes on and you need a reliable and competent partner. New demands and enhancements must be implemented and a stable operating model must be established for your ServiceNow platform. We support you in setting up the necessary structures and governance as well as in daily operations.

The iTSM Group as your service management provider - everything from one source


Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used


As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools

Remote & Secure

As a consulting company with TISAX certification, we are also able to comply with the highest security standards as a remote service provider.


Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.

Our partnerships in the field of ServiceNow:



ServiceNow® and the iTSM Group - forward-looking partnership

As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.

The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.

How can we support you?

Sebastian Biebl

Head of Enterprise Solutions

Was gibt es Neues zu Enterprise Solutions

Our Professional Expertise

To Consulting