The international 3D online congress ITSM HORIZON [External] will take place from September 29 to 30, 2021. In numerous virtual rooms you will learn where services in IT and service management are heading.
Visit the iTSM Group at one of our 30 booths and get to know our entire service portfolio - from Customer Service Management to Governance, Risk & Compliance to IT Service Management, numerous interesting topics await you.
You can also look forward to our presentation on "ITOM demystified - the path to proactive ITSM". As part of the ORBIT session, our AIOps & ITOM Lead Fabian Kunzke will welcome you on September 29 from 11:00 - 11:25 am and provide clarity around the topic of IT Operations Management.
You can find the full program here: ITSM HORIZON Program
Companies of all sizes insufficiently protect their infrastructure or procure important products that provide IT with "Security Information and Event Management", for example. In almost all cases, there is no tailored, product-independent solution to perform automated initial response to serious security incidents.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
iTSM Group announced today that it has joined the Scaled Agile Partner Network as a Bronze Transformation Partner. This worldwide network includes transformation and platform providers who help enterprises facilitate and accelerate business results through adoption of the Scaled Agile Framework® (SAFe®).
With the right system integration, field service management can be more automated. In this way, standardised processes ensure an improvement in the transparency and performance of the field service, which benefits both the customer and the company.
The iTSM Group continues to grow, and with our new company building in Bodenheim we want to give this growth not only the space it needs, but also a motivating ambience.