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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Project Portfolio Management

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Our interdisciplinary expertise in both project and service management and the maximum transparency in our approach are the basis for successful and trusting partnerships. 


From multi-project management to a transparent project portfolio

The highly dynamic nature of everyday project work - driven by technological and process changes - makes it difficult to select and keep track of a large number of projects and demands. This calls for transparent criteria on the basis of which decisions on budgets and resources can be made.

With a holistic and transparent project portfolio management, companies are able to better structure their business requirements (demands) and thus increasingly trim the resulting projects to their business value.

The iTSM Group ensures this optimization on a technological as well as organizational level: We analyze and optimize existing project and portfolio management processes, support the alignment to PRINCE2®, PRINCE2 Agile®, Scrum and carry out the setup and operation of a project portfolio management software solution based on ServiceNow® Project Portfolio Management.

The advantages of a holistic project portfolio management

Ensuring business value

Value proposition analyses of projects, programs and portfolios allow prioritization of actions to ensure that budgets and resources are invested in the right initiatives.

Increase customer satisfaction

Faster feedback on business requirements based on current figures, data and facts improves the perception of the service organization.

Improve use of resources

A comprehensive overview of the availability of resources and their utilization guarantees the targeted deployment in the required projects.

Structure Demands

The standardization of a uniform demand process enables easier and more informed decision-making processes.

The solution: PPM with ServiceNow®

The project portfolio management within ServiceNow® IT Business Management (ITBM) offers maximum transparency from idea to execution.

From projects with only a few or small tasks to large project portfolios with complex activities and dependencies: You can track planned and unplanned work in one place, allowing you to better control the use of resources.

Demand management is also simplified: strategic business inquiries are centralized, allowing consolidated decision-making processes for new product and service investments. This allows you to generate and develop new ideas for business initiatives, so you can improve and expand your business.

Even agile projects can be easily managed and services can be provided.

The strengths of Project Portfolio Management with ServiceNow®

The PPM services of the iTSM Group

Implementation of ServiceNow® ITBM

As an implementation partner for our customers, we handle the technical integration of the ServiceNow® ITBM platform using our proven iTSM process model.

Process consulting for PPM

Our specialists for Project Portfolio Management support you in setting up and improving your processes and methods e.g. according to PRINCE2®, PRINCE2 Agile® and Scrum over the entire project management lifecycle.

Trainings for project management

In our trainings, workshops and courses for project management we educate you and your colleagues on software and frameworks in classical or agile project management and certify according to official standards.

Support for project management and PMO

Our certified and experienced project managers and PMO specialists support and relieve you in your operative project operations in the roles required in each case.


The iTSM process model for the implementation of ServiceNow®

The iTSM process model supports and optimizes the implementation process to achieve the set goals in time, budget and quality

Start up & Initiation

At the beginning of the project, the foundations for successful implementation are laid. The aim is to define a common understanding of the project goals.


This phase serves to analyse the content and to describe all requirements in detail. This is where the solution design and development specifications arise.

Create & Transition

Here the high-quality functions are created and tested together with the customers. The implementation follows an agile approach as far as possible.

Review & Close

A structured review is carried out to ensure that the project is completed in the best possible way. A "Lessons Learned" of the project and the handover into operation are the main focus here.

The iTSM Group as your partner for PPM, Project management und ServiceNow® - everything from one source


Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used


As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools


Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.



ServiceNow® and the iTSM Group - forward-looking partnership

As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.

The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.

Your contact person:

Steffen Wendel

Senior Berater Projektmanagement

iTSM Group

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim


Tel.: +49 6135 9334 0

iTSM Group

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

Tel.: +43 732 794479 0

iTSM Group

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

Tel.: +41 44 567 61 00

iTSM Group

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Tel.: +49 6135 9334 0

How can we assist you?

Schulungen für Projektmanagement

Zu Projektmanagement Schulungen