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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With a more data-driven world the classical methods and tools for handling IT operations are no longer fitting the future needs. With the help of ServiceNow IT Operations Management (ITOM) we help our customers modernize, transform and reach the next level of automation and maturity. 


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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

In unseren Projektmanagement-Trainings, Workshops und Schulungen bilden wir Sie und Ihre Kollegen zu Frameworks aus und zertifizieren Sie nach offiziellen Standards.

Unsere praxiserfahrenen Trainer geben ihr Expertenwissen gerne weiter und bereiten Sie optimal auf Prüfung und Zertifizierung vor. Dafür stehen Ihnen die Schulungen in verschiedenen Formaten zur Verfügung: Als Online-Training, Virtual Classrooms oder Präsenzschulungen - sowohl Inhouse exklusiv bei Ihnen im Unternehmen oder aber Onsite.

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

ServiceNow ist Anbieter einer cloud-basierten Software-as-a-Service (SaaS) für Enterprise Service Management.

In unseren ServiceNow Schulungen sammeln Sie Erfahrungen im Umgang mit der Software und lernen, wie Sie Ihre Arbeitsprozesse in ServiceNow abbilden und optimieren können. Als autorisierter Trainingspartner von ServiceNow bieten wir Ihnen außerdem auch die offizielle Zertifizierung an.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

iTSM Remote Services

With our iTSM Remote Services, we continue to support you individually, personally and efficiently - regardless of location based on digital collaboration.

Use the full potential of virtual teams and continue your business responsibly, reliably and efficiently.

Online Trainings and Virtual Classrooms

You can continue to use our complete range of training courses. Established online trainings allow you to use them individually - from any place, at any time, e.g. also from your home office. Currently only available in German. 

Our Online Trainings

Each of our standard training courses is also available as Virtual Classroom Training, but currently available only in German. Here too, the current advantages are obvious: You dial in remotely (e.g. from your home office), one of our certified trainers will guide you through the training contents in the usual quality, and is directly available for questions and explanations.

Our Virtual Classroom Trainings


ITIL® 4 Foundation Online

With the ITIL® 4 Foundation Online Training you lay the groundwork for becoming an ITIL® Managing Professional or Strategic Leader.

No matter how much previous knowledge you bring to IT management: In 6 consecutive modules, our training provides you with all contents required by AXELOS (official ITIL® accreditor) and prepares you perfectly for the official PeopleCert® certification, which you can also take online afterwards. Currently available only in German:

ITIL® 4 Foundation Online


Remote Workshops and Virtual Teammeetings

As an international consulting company with distributed locations in DACH and NL, our employees are used to using the digital possibilities for teamwork efficiently and profitably for our customers.


With our experience we support you in keeping your projects and operational tasks running even at a distance. Establish your Virtual Work Force with us!

Remote Workshops

Virtual workshops in small/medium teams, e.g. to define roadmaps, coordinate user stories, or develop technical concepts.

Virtual Teammeetings

Virtual team meetings in small/medium sized teams, e.g. to conduct retrospectives and identify improvement potential for services & products

Online One-on-ones

Online one-on-ones for detailed coordination of all issues arising in everyday (project) work, directly between your and our respective specialists.

Remote Assessments und Audits

Wir führen seit vielen Jahren regelmäßig interne Audits, Assessments und Kurz-Checks bei unseren Kunden, bspw. zu Themen rund um Informationssicherheit durch. Wir haben die Erfahrung, auch in virtuellen Teams aussagekräftige Ergebnisse in der Erhebung zu erhalten und effizient gemeinsam mit Ihnen die notwendigen Maßnahmen zu definieren.

Remote Policy Reviews

Wir prüfen ihre ausgewählten Policies z. B. auf Aktualität und objektive Angemessenheit – remote und effizient. Nutzen Sie unsere Kompetenzen für ein fachlich-inhaltliches Sparring, und passen Sie so ihre Policies effizient an z.B. Veränderungen in Ihrem Hause oder Veränderungen in den einschlägigen ISOs und Regularien an.

Remote Coaching and Enablement

For many people, the individual exchange of information and feedback related to the respective professional expertise is the basis for their personal development. Virtual meetings are already gradually replacing the traditional presence-based formats. A genuine "face-to-face" experience is supported by the latest meeting technologies including live image transmission, which continues to enable the assessment of facial expressions, gestures and emotions by our coaches in addition to the purely content-related discussion.

Whether you are a service manager, ITSM expert, project manager or ServiceNow architect - use our offer to support your personal & professional development through virtual feedback and coaching sessions.

Remote Data Analytics Services

You are probably familiar with this situation: in the hectic pace of operations, there is often no time to deal intensively and purposefully with the volumes of data generated by today's ITSM and IT operations tools.


This is where our Remote Data Analytics Services come into play: In the context of IT Service & Operations Management (ITOM), we analyse the data you provide (e.g. on the basis of data dumps from your currently deployed ITSM suite) in relation to pre-defined KPIs, and prepare corresponding reports, recommendations for action and decision papers for you, regardless of location.

IT Service & Operations Management (ITOM)

Example reports can be Incident trend analysis, identifying problem candidates, root cause analysis, identifying critical Cis, detecting SLA violations, overview of ticket volumes and backlogs, etc.

Online Executive Briefings

In our Online Executive Briefing Sessions we show decision-makers from typical shared service organizations (e.g. IT, HR, Finance, Customer Service, Facility Management) how modern methods and tools from Enterprise Service Management help to optimize the efficiency and effectiveness of current and future service processes, reduce the delivery times for new services & products and sustainably increase customer proximity and customer satisfaction.


How can we support you?

iTSM Group Headquarters

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim

Tel.: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality
Hernalser Gürtel 1
A-1170 Wien

Tel.: +43 6644314408

iTSM Group Switzerland

Trusted Quality Switzerland GmbH
Schwyzerstrasse 2a
CH–6422 Steinen

Tel.: +41 44 567 61 00

Contact us for your questions