With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

iTSM Remote Services

With our iTSM Remote Services, we continue to support you individually, personally and efficiently - regardless of location based on digital collaboration.

Use the full potential of virtual teams and continue your business responsibly, reliably and efficiently.

Online Trainings and Virtual Classrooms

You can continue to use our complete range of training courses. Established online trainings allow you to use them individually - from any place, at any time, e.g. also from your home office. Currently only available in German. 

Our Online Trainings

Each of our standard training courses is also available as Virtual Classroom Training, but currently available only in German. Here too, the current advantages are obvious: You dial in remotely (e.g. from your home office), one of our certified trainers will guide you through the training contents in the usual quality, and is directly available for questions and explanations.

Our Virtual Classroom Trainings


ITIL® 4 Foundation Online

With the ITIL® 4 Foundation Online Training you lay the groundwork for becoming an ITIL® Managing Professional or Strategic Leader.

No matter how much previous knowledge you bring to IT management: In 6 consecutive modules, our training provides you with all contents required by AXELOS (official ITIL® accreditor) and prepares you perfectly for the official PeopleCert® certification, which you can also take online afterwards. Currently available only in German:

ITIL® 4 Foundation Online


Remote Workshops and Virtual Teammeetings

As an international consulting company with distributed locations in DACH and NL, our employees are used to using the digital possibilities for teamwork efficiently and profitably for our customers.


With our experience we support you in keeping your projects and operational tasks running even at a distance. Establish your Virtual Work Force with us!

Remote Workshops

Virtual workshops in small/medium teams, e.g. to define roadmaps, coordinate user stories, or develop technical concepts.

Virtual Teammeetings

Virtual team meetings in small/medium sized teams, e.g. to conduct retrospectives and identify improvement potential for services & products

Online One-on-ones

Online one-on-ones for detailed coordination of all issues arising in everyday (project) work, directly between your and our respective specialists.

Remote Coaching and Enablement

For many people, the individual exchange of information and feedback related to the respective professional expertise is the basis for their personal development. Virtual meetings are already gradually replacing the traditional presence-based formats. A genuine "face-to-face" experience is supported by the latest meeting technologies including live image transmission, which continues to enable the assessment of facial expressions, gestures and emotions by our coaches in addition to the purely content-related discussion.

Whether you are a service manager, ITSM expert, project manager or ServiceNow architect - use our offer to support your personal & professional development through virtual feedback and coaching sessions.

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Remote Data Analytics Services

You are probably familiar with this situation: in the hectic pace of operations, there is often no time to deal intensively and purposefully with the volumes of data generated by today's ITSM and IT operations tools.

This is where our Remote Data Analytics Services come into play: In the context of IT Service & Operations Management (ITOM), we analyse the data you provide (e.g. on the basis of data dumps from your currently deployed ITSM suite) in relation to pre-defined KPIs, and prepare corresponding reports, recommendations for action and decision papers for you, regardless of location.

IT Service & Operations Management (ITOM)

Example reports can be Incident trend analysis, identifying problem candidates, root cause analysis, identifying critical Cis, detecting SLA violations, overview of ticket volumes and backlogs, etc.

Online Executive Briefings

In our Online Executive Briefing Sessions we show decision-makers from typical shared service organizations (e.g. IT, HR, Finance, Customer Service, Facility Management) how modern methods and tools from Enterprise Service Management help to optimize the efficiency and effectiveness of current and future service processes, reduce the delivery times for new services & products and sustainably increase customer proximity and customer satisfaction.


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How can we support you?

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

Tel.: +49 6135 9334 0


iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

Tel.: +43 732 794479 0


iTSM Group Switzerland

Trusted Quality Switzerland GmbH
Schwyzerstrasse 2a
CH–6422 Steinen

Tel.: +41 44 567 61 00


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Contact us for your questions