With our iTSM Remote Services, we continue to support you individually, personally and efficiently - regardless of location based on digital collaboration.
Use the full potential of virtual teams and continue your business responsibly, reliably and efficiently.
You can continue to use our complete range of training courses. Established online trainings allow you to use them individually - from any place, at any time, e.g. also from your home office. Currently only available in German.
Each of our standard training courses is also available as Virtual Classroom Training, but currently available only in German. Here too, the current advantages are obvious: You dial in remotely (e.g. from your home office), one of our certified trainers will guide you through the training contents in the usual quality, and is directly available for questions and explanations.
With the ITIL® 4 Foundation Online Training you lay the groundwork for becoming an ITIL® Managing Professional or Strategic Leader.
No matter how much previous knowledge you bring to IT management: In 6 consecutive modules, our training provides you with all contents required by AXELOS (official ITIL® accreditor) and prepares you perfectly for the official PeopleCert® certification, which you can also take online afterwards. Currently available only in German:
As an international consulting company with distributed locations in DACH and NL, our employees are used to using the digital possibilities for teamwork efficiently and profitably for our customers.
With our experience we support you in keeping your projects and operational tasks running even at a distance. Establish your Virtual Work Force with us!
Virtual workshops in small/medium teams, e.g. to define roadmaps, coordinate user stories, or develop technical concepts.
Virtual team meetings in small/medium sized teams, e.g. to conduct retrospectives and identify improvement potential for services & products
Online one-on-ones for detailed coordination of all issues arising in everyday (project) work, directly between your and our respective specialists.
For many people, the individual exchange of information and feedback related to the respective professional expertise is the basis for their personal development. Virtual meetings are already gradually replacing the traditional presence-based formats. A genuine "face-to-face" experience is supported by the latest meeting technologies including live image transmission, which continues to enable the assessment of facial expressions, gestures and emotions by our coaches in addition to the purely content-related discussion.
Whether you are a service manager, ITSM expert, project manager or ServiceNow architect - use our offer to support your personal & professional development through virtual feedback and coaching sessions.
You are probably familiar with this situation: in the hectic pace of operations, there is often no time to deal intensively and purposefully with the volumes of data generated by today's ITSM and IT operations tools.
This is where our Remote Data Analytics Services come into play: In the context of IT Service & Operations Management (ITOM), we analyse the data you provide (e.g. on the basis of data dumps from your currently deployed ITSM suite) in relation to pre-defined KPIs, and prepare corresponding reports, recommendations for action and decision papers for you, regardless of location.
Example reports can be Incident trend analysis, identifying problem candidates, root cause analysis, identifying critical Cis, detecting SLA violations, overview of ticket volumes and backlogs, etc.
In our Online Executive Briefing Sessions we show decision-makers from typical shared service organizations (e.g. IT, HR, Finance, Customer Service, Facility Management) how modern methods and tools from Enterprise Service Management help to optimize the efficiency and effectiveness of current and future service processes, reduce the delivery times for new services & products and sustainably increase customer proximity and customer satisfaction.
ITSM Consulting GmbH
Tel.: +49 6135 9334 0
Softpoint Trusted Quality GmbH
Linzer Straße 16e
Tel.: +43 732 794479 0
Trusted Quality Switzerland GmbH
Tel.: +41 44 567 61 00