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Enabling you to focus on your core competencies and relieve valuable internal resources, we as specialists also offer to operate ServiceNow or other service management platforms for you. The aim is to improve the quality and availability of services and thus increase user satisfaction. With a managed service model, you also benefit from significantly better scalability during short or medium-term peak loads, such as when new services are introduced as part of digitization.
iTSM Group's Application Management Services (AMS) are based on a portal solution that handles all activities, ensuring clear and transparent communication at all times. Authorized users can report problems or make inquiries here, which are then processed by our experienced AMS agents. If necessary, they can also access the expertise of all consultants and solution engineers within the group.
Depending on requirements, AMS customers can choose between a standardized or an individual model, the latter including a customer-specific delivery approach and an individually composed team. In both cases, clearly formulated service level agreements ensure transparency and measurability.
Here you can find more information about our Application Management Services.