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With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

Services

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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

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15.09.2020

Application Management in good hands

Enabling you to focus on your core competencies and relieve valuable internal resources, we as specialists also offer to operate ServiceNow or other service management platforms for you. The aim is to improve the quality and availability of services and thus increase user satisfaction. With a managed service model, you also benefit from significantly better scalability during short or medium-term peak loads, such as when new services are introduced as part of digitization.

iTSM Group's Application Management Services (AMS) are based on a portal solution that handles all activities, ensuring clear and transparent communication at all times. Authorized users can report problems or make inquiries here, which are then processed by our experienced AMS agents. If necessary, they can also access the expertise of all consultants and solution engineers within the group.

Depending on requirements, AMS customers can choose between a standardized or an individual model, the latter including a customer-specific delivery approach and an individually composed team. In both cases, clearly formulated service level agreements ensure transparency and measurability.

Here you can find more information about our Application Management Services.

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iTSM Group
Headquarters

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim

 

Tel.: +49 6135 9334 0
info@itsmgroup.com

iTSM Group
Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

 

Tel.: +43 676 738 6 752
kontakt@softpoint.at

iTSM Group
Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Tel.: +41 44 567 61 00
info@trusted-quality.ch

iTSM Group
Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Tel.: +49 6135 9334 0
info@itsmgroup.com