Today, agility is the order of the day when it comes to application delivery. The shift to DevOps models, the use of containers and cloud solutions and increasingly the use of IoT devices pose significant challenges to operations management. The classic break-fix model is reaching its limits, as it usually requires extensive manual activities that are contrary to agility.
It is therefore becoming increasingly important to have a largely automated IT Operations Management (ITOM), possibly in conjunction with the use of artificial intelligence (AIOps), which can not only accelerate processes but also make them much more reliable, thus supporting the DevOps model. It also enables proactive operations management, which is also more agile and can avoid long backlogs.
ITOM comprises technical infrastructure components and requirements of individual applications, services, storage, network and connectivity elements within an organization as well as the associated processes. The goal is to support application delivery to internal and external customers, including network infrastructure, server and device management, computer operations, IT infrastructure library (ITIL) management and help desk services for an organization.
ITOM Support by the iTSM Group
The iTSM Group offers comprehensive consulting services around ITOM and supports companies in all aspects of IT operations management automation. For more information about ITOM, AIOps and the corresponding offers please visit our ITOM and AIOps topics page.
Take a "test drive" with ServiceNow® ITOM & AIOps
Are you curious how ITOM & AIOps can be used in real scenarios? How it can benefit an organization or how to build a business case around it? Then you can take an ITOM test drive based on your real business cases with our HorizonNow initiative. Be challenged and inspired to influence your future IT organization from a variety of perspectives together with our industry leading experts.
Learn more about ServiceNow® HorizonNow