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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

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03.11.2020

How can empiricism make companies more flexible?

People may think what they want about the current measures. Everyone perceives and is affected by them in a different way. You can't prove anyone right anyway. The fact is, the government is using empirical evidence here - and that's a good thing!

But what does empiricism actually mean? It means that knowledge is gained from experience and decisions are made based on what is known. Especially on an unknown and risky path, it makes sense to set intermediate goals, move forward step by step and evaluate what has been achieved regularly and often. This is the only way to react quickly and flexibly to drive continuous improvement.

The government makes decisions with relatively short time horizons. The current measures apply for one month, for example. Consultations are to take place biweekly. Results are analyzed and the measures are adjusted.

That is empiricism! If you would like to know how empiricism can make your company more flexible and which mindset is necessary for this, you can deepen this topic with the experts of the iTSM Group in our trainings or also in workshops.

Take a look at our trainings or contact us by email so that we can find the right course for your needs.

Further information on the topic "empiricism" will be provided to you on our website soon.

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iTSM Group
Headquarters

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim

 

Tel.: +49 6135 9334 0
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iTSM Group
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iTSM Group
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7071 BV Ulft

 

Tel.: +49 6135 9334 0
info@itsmgroup.com