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We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.



New seminar: ServiceNow Touch & Feel

We have further expanded our portfolio of ServiceNow trainings and added a hands-on seminar called "ServiceNow Touch & Feel". This new offering focuses on how to implement ITIL-compliant service management even with the basic configuration of ServiceNow. Using a real world example, our ServiceNow experienced trainers will answer this question step by step and provide the participants with all the necessary knowledge. The aim of the course is to enable them to subsequently map more complex processes in ServiceNow. 

Topics of the new seminar are the management of users, groups and roles as well as the creation, processing and tracking of events, problems and change requests. Workflows and approval processes are also explained in detail. The course is rounded off by working with forms, layouts and filters. 

"ServiceNow Touch & Feel" complements the existing ServiceNow training offering and is aimed in particular at participants who have already completed an ITIL Foundation according to v3 or ITIL 4 and now want to prepare for the concrete use of the ServiceNow platform. 

The full-day training is offered once or twice a month at various locations throughout Germany. Participation fee is 550 EUR net per participant including training materials and meals. You can also book the new seminar at a reduced price as part of a package course. Further details and registration can be found at: 



iTSM Group

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim


Tel.: +49 6135 9334 0

iTSM Group

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz


Tel.: +43 676 738 6 752

iTSM Group

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 44 567 61 00

iTSM Group

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Tel.: +49 6135 9334 0