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Many companies are repeatedly faced with the problem that their (IT) service management is hardly scalable and can therefore only cope with short load peaks or even longer high load situations such as those that occurred during the current crisis. For that reason, we offer our customers Service Management as a Service (SMaaS), which enables them to outsource tasks in (IT) service management and thus reduce fixed costs and gain important freedom for their core business.
By outsourcing (IT) service management, companies and organizations can always rely on a sufficient number of experts to ensure the availability of their services, even during peak periods - for example, during the rollout of new applications or the adaptation of their processes. At the same time, SMaaS also increases the quality and performance of the services.
In the context of SMaaS, we work not only with the people responsible for the services, but also with the customer's internal and external partners, and do so at a very early stage of development. In this way, errors can be detected and eliminated at an early stage, which can not only result in considerable cost savings but also increase user satisfaction. In order to achieve these goals, our new offering also takes into account the entire service chain across all service providers, including public cloud providers. In this way, inconsistencies and interface problems can be identified and eliminated at an early stage.
SMaaS covers all core activities of operational (IT) service management. It offers a tailor-made modular system for every individual requirement, which can be quickly integrated and scaled as required. Side effects are the improvement of service performance, increased transparency and objectification to create a solid basis for important decisions.
You can find further information here.