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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

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18.06.2020

Service Management becomes scalable

Many companies are repeatedly faced with the problem that their (IT) service management is hardly scalable and can therefore only cope with short load peaks or even longer high load situations such as those that occurred during the current crisis. For that reason, we offer our customers Service Management as a Service (SMaaS), which enables them to outsource tasks in (IT) service management and thus reduce fixed costs and gain important freedom for their core business.

By outsourcing (IT) service management, companies and organizations can always rely on a sufficient number of experts to ensure the availability of their services, even during peak periods - for example, during the rollout of new applications or the adaptation of their processes. At the same time, SMaaS also increases the quality and performance of the services.

In the context of SMaaS, we work not only with the people responsible for the services, but also with the customer's internal and external partners, and do so at a very early stage of development. In this way, errors can be detected and eliminated at an early stage, which can not only result in considerable cost savings but also increase user satisfaction. In order to achieve these goals, our new offering also takes into account the entire service chain across all service providers, including public cloud providers. In this way, inconsistencies and interface problems can be identified and eliminated at an early stage.

SMaaS covers all core activities of operational (IT) service management. It offers a tailor-made modular system for every individual requirement, which can be quickly integrated and scaled as required. Side effects are the improvement of service performance, increased transparency and objectification to create a solid basis for important decisions.

You can find further information here.

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iTSM Group
Headquarters

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim

 

Tel.: +49 6135 9334 0
info@itsmgroup.com

iTSM Group
Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

 

Tel.: +43 676 738 6 752
kontakt@softpoint.at

iTSM Group
Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Tel.: +41 44 567 61 00
info@trusted-quality.ch

iTSM Group
Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Tel.: +49 6135 9334 0
info@itsmgroup.com