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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

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06.02.2020

ServiceNow Support for Austrian Global Player

The iTSM Group will provide global ServiceNow Application Management Support for the Austrian Vorarlberger ALPLA Werke Alwin Lehner GmbH & Co KG. The specialist for plastic packaging and recycling, based in Hard near Bregenz, Austria, has 178 production sites in 46 countries on all continents and employs almost 22,000 people.

In addition to comprehensive consulting services, we also take care of the service desk and self-service portal as well as support for upgrades and the application of patches. Continuous reviews of the ServiceNow configuration complete the range of services. The Austrian Softpoint Trusted Quality, a company of the iTSM Group, is leading this project. 

Founded in 1955, ALPLA is a family-owned company and is considered an international technology leader in the field of plastic packaging, offering its customers packaging solutions at a high quality level. Regional production plants all over the world enable ALPA to work very flexibly with its global customers and also shorten transport routes and thus reduce CO2 emissions. 

Related

iTSM Group
Headquarters

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim

 

Tel.: +49 6135 9334 0
info@itsmgroup.com

iTSM Group
Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

 

Tel.: +43 676 738 6 752
kontakt@softpoint.at

iTSM Group
Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Tel.: +41 44 567 61 00
info@trusted-quality.ch

iTSM Group
Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Tel.: +49 6135 9334 0
info@itsmgroup.com