The iTSM Group will provide global ServiceNow Application Management Support for the Austrian Vorarlberger ALPLA Werke Alwin Lehner GmbH & Co KG. The specialist for plastic packaging and recycling, based in Hard near Bregenz, Austria, has 178 production sites in 46 countries on all continents and employs almost 22,000 people.
In addition to comprehensive consulting services, we also take care of the service desk and self-service portal as well as support for upgrades and the application of patches. Continuous reviews of the ServiceNow configuration complete the range of services. The Austrian Softpoint Trusted Quality, a company of the iTSM Group, is leading this project.
Founded in 1955, ALPLA is a family-owned company and is considered an international technology leader in the field of plastic packaging, offering its customers packaging solutions at a high quality level. Regional production plants all over the world enable ALPA to work very flexibly with its global customers and also shorten transport routes and thus reduce CO2 emissions.