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We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.



Softpoint Trusted Quality becomes part of the iTSM Group

iTSM Consulting GmbH has acquired a majority stake in the Austrian ServiceNow specialist Softpoint Trusted Quality GmbH. The company thus became part of the steadily growing iTSM Group.

Softpoint Trusted Quality is an established consulting company in the Austrian service management market and the largest local implementation partner of ServiceNow, the world's leading cloud platform for the digitization of enterprise service management processes. Through the integration into the iTSM Group, Softpoint Trusted Quality is now significantly expanding its service portfolio. In addition, it can now access all the expertise and resources within the group and thus provide its customers with even more comprehensive support than before. Nothing else will change for these customers - their contact persons will remain the same without exception. 

The operative management of Softpoint Trusted Quality GmbH will remain with Dipl.-Ing. Hubert Feneberger, who also managed the company until now. Siegfried Riedel -managing director of iTSM Consulting GmbH - will be another managing director. 

"The integration of Softpoint Trusted Quality into the iTSM Group is a benefit for all parties involved", says Hubert Feneberger. "The iTSM Group strengthens its presence in Austria, we gain further competence and power, and the customers benefit from our extended offer, which is also more scalable due to the additional resources". 

"Austria is traditionally an important market for the iTSM Group," adds Siegfried Riedel. "We have already worked closely and intensively with Softpoint and are pleased to welcome Softpoint Trusted Quality as a full member of the group". 


iTSM Group

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim


Tel.: +49 6135 9334 0

iTSM Group

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz


Tel.: +43 676 738 6 752

iTSM Group

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 44 567 61 00

iTSM Group

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Tel.: +49 6135 9334 0