Our consulting services enable companies to optimize their organization in terms of performance and to measure and efficiently control their processes according to clear quality criteria. Both serve the objective of sustainably improving operational value creation and the innovative power of IT. Wherever it makes sense for the customer, we follow established rules and regulations.
Talk to our experts about your strategic goals in Enterprise Service Management. We will work with you to develop the necessary measures for sustainable improvements at all levels - organization, technologies, people and partners.
You receive a concrete roadmap for the step-by-step transformation of your ESM organization that is calculable and produces results with demonstrable benefits.
Our experts analyze your service processes with you using methods and identify bottlenecks, limitations and non-value adding activities.
On this basis, we optimize the relevant processes in a targeted manner, streamline and accelerate them and identify additional potential for digitization and automation.
We help you to digitize your ESM processes based on the Enterprise Platform of ServiceNow®. We implement the modules and functions relevant for you according to your needs and subsequently ensure their smooth operation.
In doing so, we use our proven iTSM project procedure model to provide our services efficiently, with high quality and transparency.
As an accredited training company we enable your employees to use and customize ServiceNow® as well as the common methods and standards in IT service management, project management and agile methods.
Whether practical workshops, classroom trainings or digital learning formats - we provide goal-oriented training up to the relevant certifications.
In IT service management, we support you in optimally aligning your organizational structure and processes and digitize and automate common tasks in service management - using classic, agile or hybrid methods.
Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.
This is what Demand, Project & Portfolio Management is all about for us.
In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.
With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.
With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services.
We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions.
In our trainings, workshops and courses we educate you and your colleagues on software and frameworks for IT service management and project management and certify you according to official standards.
Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.
We support you in the analysis, design, establishment and operation of your service management activities; from the requirements to service fulfillment - professionally and customer-focused.
Our Enterprise Solutions experts support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through to the solution architecture and successful implementation to the stable application management and operation in a DevOps approach. As an authorized training partner of ServiceNow, we also ensure that your internal team is ready and capable for digitizing and automating your processes with ServiceNow.
We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework as well as the formal requirements.
We enable our customers to implement the most appropriate solution from a multitude of possible and necessary solutions.
Increasing digitalization is accompanied by increasing demands on the performance of a data center.
Our data center transformation specialists support your transformation to a customized data center or cloud strategy with high availability and fully redundant.
With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to add (monetary?) value with the use and the possibilities and advantages of digitization in their own business and service processes.
Progressive digitalization is increasingly changing the world of work. Our portfolio can help you to take advantage of the digital change and use it gainfully. With the combined expertise of experienced consultants and educational specialists, we offer you digital learning formats that are precisely tailored to your needs.
The iTSM Group supported Merck KGaA in the introduction of the ERP application "iScala" as an alternative to large SAP installations.
The iTSM Group advises EWR AG on the selection of tools and their architecture for IT Service Management.
On behalf of Grünenthal, the iTSM Group supports and guides the selection process of the ITSM tool by moderating the requirements recording, accompanying the market survey and conducting a potential analysis of selected manufacturers using a consolidated catalogue of requirements.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants