Our consulting services enable companies to optimize their organization in terms of performance and to measure and efficiently control their processes according to clear quality criteria. Both serve the objective of sustainably improving operational value creation and the innovative power of IT. Wherever it makes sense for the customer, we follow established rules and regulations.
Talk to our experts about your strategic goals in Enterprise Service Management. We will work with you to develop the necessary measures for sustainable improvements at all levels - organization, technologies, people and partners.
You receive a concrete roadmap for the step-by-step transformation of your ESM organization that is calculable and produces results with demonstrable benefits.
Our experts analyze your service processes with you using methods and identify bottlenecks, limitations and non-value adding activities.
On this basis, we optimize the relevant processes in a targeted manner, streamline and accelerate them and identify additional potential for digitization and automation.
We help you to digitize your ESM processes based on the Enterprise Platform of ServiceNow®. We implement the modules and functions relevant for you according to your needs and subsequently ensure their smooth operation.
In doing so, we use our proven iTSM project procedure model to provide our services efficiently, with high quality and transparency.
As an accredited training company we enable your employees to use and customize ServiceNow® as well as the common methods and standards in IT service management, project management and agile methods.
Whether practical workshops, classroom trainings or digital learning formats - we provide goal-oriented training up to the relevant certifications.
With the services in Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.
Orienting processes more closely to business goals and a process organisation that is as smooth as possible and optimally complemented by digitalisation and automation of business processes - these are the strategic goals of our process consulting.
Our experienced staff will guide you and your organisation, detached from rigid theory and individual frameworks, towards a contemporary Enterprise Service Management.
In IT service management, we support you in optimally aligning your organizational structure and processes and digitize and automate common tasks in service management - using classic, agile or hybrid methods.
Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.
This is what Demand, Project & Portfolio Management is all about for us.
In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.
With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.
With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services.
We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions.
In our trainings, workshops and courses we educate you and your colleagues on software and frameworks for IT service management and project management and certify you according to official standards.
Learn more about all aspects of Enterprise Service Management in free webinars.
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Head of Group Sales