The Now platform is a powerful tool for the digitalisation and partial automation of your processes and services. It has core capabilities that can be supplemented by further modules with functionalities that meet a variety of situations and are flexibly adaptable. ServiceNow® differentiates the modules into the areas "IT Workflows", "Employee Workflows", "Customer Workflows" and "Creator Workflows".
The "IT Workflows" are aimed at business transformation with digital IT workflows and the modernisation of operations via a central IT platform with solutions in ITSM, ITOM, ITAM, Strategic Portfolio Management (SPM) as well as Security and Risk Management. The "Employee Workflows" in turn provide solutions in service delivery from HR, Workplace, Legal and Procurement, while the "Customer Workflows" include solutions for Customer Service and Relation Management as well as Field Service Management. The "Creator Workflows", on the other hand, combine solutions for interfaces and the creation of individual applications.
For both external customers and employees, digital interaction options that are simple, functional and enable the right responses.
All costs and contracts for mobility, infrastructure and cloud at a glance and controllable with automated suggestions for cost savings.
Shape the modernisation and transformation of IT operations, centrally manage IT assets and provide a common database.
A central portal providing information for employees, standardise the application process and document the necessary obligations to document.
Appropriate processes and services to meet compliance requirements, information security, data protection and risk management.
Improve the service experience, the quality as well as the productivity of your IT with the ITIL® process-based modules in ServiceNow® ITSM.
Better align product development with corporate strategy and demands and make project management more efficient.
Identify threats faster by orchestrating tools and infrastructure in one module, and remediate them quickly with automation.
Provide field staff with the right information at the right time and plan routes more effectively thanks to Field Service Management.
In Legal Operations Management we help legal departments unleash the power of automation for legal workflows.
ServiceNow® Managed Services as the basis for the digital service transformation of social economy enterprises and NGOs.
We accompany you and your organisation on different levels and in different stages - from consideration, introduction, optimisation and further development of the ServiceNow® instance.
On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.
You will receive a concrete roadmap for the step-by-step transformation of your ESM organisation, which is designed to deliver measurable benefits.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
Our large number of certified developers, architects and consultants are the right team for the implementation of your ServiceNow® platform or the integration of the modules and functions relevant to you.
We use our proven iTSM project process model to deliver our services efficiently, with high quality and transparency.
With our services in the Application Management Service (AMS), we take care of the daily tasks in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms.
We support the user experience design of the platform and thus increase the acceptance and use of your service portal - for more satisfaction and efficiency in the company.
The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.
We support the integration of Now Certified Apps that complement and extend ServiceNow® or create individual solutions.
As an accredited training house, we train your employees in the use of ServiceNow® as well as common methods and standards in IT service management and project management.
Whether practical workshops, classroom training or digital learning formats - we provide targeted training right up to certification.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
Webinar on Service Reporting in ServiceNow®
In our webinar on IT cost management, you will learn about brightfin a native ServiceNow® application that helps you gain visibility and optimise ongoing costs and contracts for technologies, infrastructure and devices.
ServiceNow® ITSM or CSM? Module decisions can be very complex. In his blog post, our expert Christian Seiberl gives you advice on which ServiceNow® module is the right one for your requirements.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
As one of the leading consulting firms for digital transformation in Enterprise Service Management, the iTSM Group is using a new approach to further develop Customer Relationship Management into a holistic view of the customer. To achieve this goal, iTSM Group supports its customers on the basis of the ServiceNow® platform in the integration of legacy systems such as Salesforce or SAP with end2end service-enabled systems in order to map a complete customer lifecycle on a uniform platform.
Together with the legal innovation startup smartvokat we established a joint venture for legal operations solutions based on ServiceNow®. The solution is aimed at legal and compliance departments looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes.
To help you focus on your core competencies and free up valuable internal resources, our experts take over the operation of ServiceNow or other service management platforms. The aim is to improve the quality and availability of services and thus user satisfaction. You also benefit from significantly improved scalability during short or medium-term load peaks.
Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX