With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

ITIL® Foundations

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® Portfolio

The products, solutions and modules
of the Now Platform

ServiceNow® - Flexible through modularity

The Now platform is a powerful tool for the digitalisation and partial automation of your processes and services. It has core capabilities that can be supplemented by further modules with functionalities that meet a variety of situations and are flexibly adaptable. ServiceNow® differentiates the modules into the areas "IT Workflows", "Employee Workflows", "Customer Workflows" and "Creator Workflows".

The "IT Workflows" are aimed at business transformation with digital IT workflows and the modernisation of operations via a central IT platform with solutions in ITSM, ITOM, ITAM, Strategic Portfolio Management (SPM) as well as Security and Risk Management. The "Employee Workflows" in turn provide solutions in service delivery from HR, Workplace, Legal and Procurement, while the "Customer Workflows" include solutions for Customer Service and Relation Management as well as Field Service Management. The "Creator Workflows", on the other hand, combine solutions for interfaces and the creation of individual applications.
 

Solution examples from the ServiceNow® portfolio

Customer Service Experience

For both external customers and employees, digital interaction options that are simple, functional and enable the right responses.

To Customer Service Management

(IT) expense management

All costs and contracts for mobility, infrastructure and cloud at a glance and controllable with automated suggestions for cost savings.

To Technology Expense Management

IT Operations Management

Shape the modernisation and transformation of IT operations, centrally manage IT assets and provide a common database.

To IT Operations Management

Human Ressource Management

A central portal providing information for employees, standardise the application process and document the necessary obligations to document.

To HR Management

Governance, Risk and Compliance

Appropriate processes and services to meet compliance requirements, information security, data protection and risk management.

To Governance, Risk and Compliance

IT Service Management

Improve the service experience, the quality as well as the productivity of your IT with the ITIL® process-based modules in ServiceNow® ITSM.

To IT Service Management (ITSM)

Portfolio Management

Better align product development with corporate strategy and demands and make project management more efficient.

To Project Portfolio Management

(IT) Security Operations

Identify threats faster by orchestrating tools and infrastructure in one module, and remediate them quickly with automation.

To Security Operations

ServiceNow® application possibilities by industry and sector

Industry & Manufacturing

Mastering the transformation to Industry 4.0 in Operation Technology Management or simplifying spare parts management with AI.

Field service

Provide field staff with the right information at the right time and plan routes more effectively thanks to Field Service Management

Legal departments

In Legal Operations Management we help legal departments unleash the power of automation for legal workflows.

Social economy

ServiceNow® Managed Services as the basis for the digital service transformation of social economy enterprises and NGOs.

 

Crisis management

Reduce response times with a ServiceNow® software for crisis management through the use of automated workflows and better visibility.

The ServiceNow® services of the iTSM Group

We accompany you and your organisation on different levels and in different stages - from consideration, introduction, optimisation and further development of the ServiceNow® instance.

ServiceNow® consulting

On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.

You will receive a concrete roadmap for the step-by-step transformation of your ESM organisation, which is designed to deliver measurable benefits.

To ServiceNow® consulting

Service Process Optimization

Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.

On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.

To process consulting

 

ServiceNow® Implementation

Our large number of certified developers, architects and consultants are the right team for the implementation of your ServiceNow® platform or the integration of the modules and functions relevant to you.

We use our proven iTSM project process model to deliver our services efficiently, with high quality and transparency.

To ServiceNow® Implementation

ServiceNow® Operations

With our services in the Application Management Service (AMS), we take care of the daily tasks in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms.

To Application Management Services

ServiceNow® UX Design

We support the user experience design of the platform and thus increase the acceptance and use of your service portal - for more satisfaction and efficiency in the company.

To ServiceNow® User Experience

ServiceNow® Managed Services

The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.

To ServiceNow® Managed Services

ServiceNow® Apps

We support the integration of Now Certified Apps that complement and extend ServiceNow® or create individual solutions.

ServiceNow® trainings

As an accredited training house, we train your employees in the use of ServiceNow® as well as common methods and standards in IT service management and project management.

Whether practical workshops, classroom training or digital learning formats - we provide targeted training right up to certification.

To ServiceNow® trainings

Webinar on Service Reporting in ServiceNow®

Improving Service Quality with Performance Analytics

In our webinar on IT cost management, you will learn about brightfin a native ServiceNow® application that helps you gain visibility and optimise ongoing costs and contracts for technologies, infrastructure and devices.

 

Get the webinar recording

ServiceNow® News

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

info@itsmgroup.com

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

info@itsmgroup.com

Our ServiceNow® partners