Our tools of the trade are our services, which aim to merge business and IT.
In addition to consulting on strategic and practical issues, we also implement them: whether it is to effectively ensure your IT operations, to improve projects and processes of specialist departments or to operate your service management platforms.
In this way, we enable our customers to achieve a better business foundation, better use of resources and more effective processes as well as data-driven decisions.
With the services in Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.
With our Application Management Service (AMS), we take care of the day-to-day operations of our customers' Enterprise Service Management platform solutions - such as global ServiceNow® platforms.
Our specialists in Strategic Advisory Services advise you on your strategic goals in service management so that you can better align your value chain with your customers.
Aligning processes more closely to business goals and the smoothest possible process organisation, optimally complemented by digitalisation and automation of business processes - these are the strategic goals of our services in Business Process Management.
With the bundled expertise of experienced consultants and educational specialists, we create digital learning formats for our customers that are tailored to their exact needs.
ServiceNow® as a Service is the ServiceNow® Managed Services Solution for small and medium-sized organisations such as SMEs or NGOs that want to get started quickly with the digital transformation of their services and processes. We take care of the set-up and configuration of the ServiceNow® environment, map your processes there and enable the tailoring to individual needs without long-term contractual commitment.
Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used
As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools
As a consulting company with TISAX certification, we are also able to comply with the highest security standards as a remote service provider.
Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
The iTSM Group supported Merck KGaA in the introduction of the ERP application "iScala" as an alternative to large SAP installations.
The iTSM Group advises EWR AG on the selection of tools and their architecture for IT Service Management.
On behalf of Grünenthal, the iTSM Group supports and guides the selection process of the ITSM tool by moderating the requirements recording, accompanying the market survey and conducting a potential analysis of selected manufacturers using a consolidated catalogue of requirements.