Orienting processes more closely to business goals and a process organisation that is as smooth as possible and optimally complemented by digitalisation and automation of business processes - these are the strategic goals of our process consulting.
Our experienced staff will guide you and your organisation, detached from rigid theory and individual frameworks, towards a contemporary Enterprise Service Management.
The handling of complex processes with many participants, dependencies and documentation obligations is a great challenge for organisations and departments of various kinds. With increased expectations for flexibility and responsiveness, these challenges have not diminished.
Whether in classic IT service management, customer service or crisis management, for example, business processes in many directions need to be regularly streamlined in order to remain efficient and, at the same time, need to be brought to life by the organisation.
With a wealth of experience from projects in various industries and specialist departments, we have the necessary tools to identify starting points for the documentation, optimisation and digitalisation of your organisation's processes and to leverage potential with a constant eye on your value chain.
We work with you to set up process management for your organisation - centrally or decentrally. To this end, we conduct BPM workshops and define vision, goals and the necessary strategy with you, provide assistance in building your process map, implement roles and responsibilities for your BPM and help with training and coaching in the expansion of process-oriented thinking in your organisation.
We record the processes in your organisation and identify weak points, bottlenecks and potential for improvement, determine process KPIs with you so that you can control and monitor your business processes and design a BPM work breakdown structure.
With our project experience, we can also take over the project management of the corresponding BPM project in your organisation - no matter whether according to classic, hybrid or agile methods.
We survey your processes with the international standard BPMN 2.0 (Business Process Model and Notation) and define the modelling guidelines for your organisation together with you. In addition, we train you and your employees in BPMN 2.0 and DMN (Decision Model and Notation) and create a modelling manual for your organisation.
Based on the analysis of your business processes, we support you in digitising and automating your business processes on the basis of various platforms, such as Jira, ServiceNow®, Camunda or other automation technologies. These automation potentials are not only limited to tasks and events, but also concern decisions with the help of DMN (Decision Model and Notation)
In IT Service Management we support the optimal alignment of your structural and process organisation and digitise and automate common tasks in service management - according to classic, agile or hybrid methods.
Our specialists for project portfolio management support you in establishing and improving your processes, tools and methods, e.g. according to PRINCE2®, PRINCE2 Agile® and Scrum, take care of setting up the appropriate technical structures and train your staff.
With our services in the area of Customer Service Management (CSM) we help service organisations to achieve customer-centred and efficient service processes, with the aim of increasing customer loyalty and ensuring optimal services around their own products.
With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.
With our services in the area of Governance, Risk and Compliance we help our clients to meet the continuously growing compliance requirements in information security, data protection and risk management with suitable concepts, processes, services and technical solutions.
Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used
As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools
As a consulting company with TISAX certification, we are also able to comply with the highest security standards as a remote service provider.
Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.
This 1-day workshop depicts methods for the systematic process implementation and enables you to be able to detect often occurring organisational obstacles and to overcome them.
Head of Business Process Advisory
With the help of Business Process Management, we help organisations to align processes more closely with their business goals and to build on the smoothest and most flexible process organisation possible, which is optimally complemented by digitalisation and automation of business processes.