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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.


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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

as a Service

ServiceNow® Managed Services for SMEs

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

The iTSM Group as Managed Service Provider for ServiceNow®

With ServiceNow® as a Service, we have the ideal solution for small and medium-sized enterprises to build the digitization of their processes and services on a ServiceNow® instance at favorable conditions and with flexible contract terms and scoping without burdening their own team.

We offer you your own ServiceNow® environment, where you can use the constantly evolving ServiceNow® out-of-the-box functionalities without making additional investments.

This allows you to focus on establishing the platform and processes and the necessary governance in-house, and harness the power of automation for your processes and services within the out-of-the-box capabilities of ServiceNow®. In doing so, you benefit from iTSM Group's service management expertise and our experience in configuring the platform to meet the needs of a wide range of organizations.

Flexible and compact - iTSM Group´s ServiceNow® as a Service


With ServiceNow® as a Service, you always remain flexible in terms of scope, runtimes and scalability of your user volumes.

One contract

Platform deployment, configuration of processes and packages, and operation and support - all covered in one contract.


Out-of-the-box solutions and our best practices allow a fast time-to-market while ensuring high quality and availability.

One partner

With certified ServiceNow® expertise, we also provide support for app integration, platform development, process consulting and training.

ServiceNow® as the driving force for the digital transformation of your organization


Increased operational resilience for critical (IT) services

Savings potential

Effective management of costs, processes, technologies and people


Investments in business growth initiatives can be accelerated

User experience

Offer your customers and employees a great experience

Our packages for ServiceNow® as a Service

We can support you with Managed Services in different ways - based a) on the ServiceNow® modules ITSM, ITBM and CSM and b) on functionality and maturity.



ITSM helps you provide quality IT services and support to your employees so that the IT team adequately supports the business users.


Foundation Setup

Service Portal

Incident Management

Service Asset & Configuration Management 

Knowledge Management

Service Request Management

Service Asset & Configuration Management (Extended)

Problem Management

Change Management



ITBM enables business agility by tracking investments, projects, portfolios and resources across the organization. This ensures close alignment with business objectives and maximizes benefits.


Foundation Setup

Demand Management

Innovation Management

Agile Development


Project Portfolio Management

Project Management

Program Management

Ressource Management

Financial Enablement

Test & Release Management



Customer Service Management (CSM) helps you resolve customer inquiries by clearly structuring contact channels and better integrating the customer service team into the overall organization.


Case Handling

Self Registration


Self Help


Full integration of ITSM functionality

Mobile Agent

partner for Europe:
the iTSM Group

As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands and Romania is one of the most distinguished service providers for the Enterprise Service Management Platform of ServiceNow® in Europe.


The iTSM Group as a ServiceNow® Partner

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Telefon: +41 44 567 61 00

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499