ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.
With ServiceNow® as a Service, we have the ideal solution for small and medium-sized enterprises to build the digitization of their processes and services on a ServiceNow® instance at favorable conditions and with flexible contract terms and scoping without burdening their own team.
We offer you your own ServiceNow® environment, where you can use the constantly evolving ServiceNow® out-of-the-box functionalities without making additional investments.
This allows you to focus on establishing the platform and processes and the necessary governance in-house, and harness the power of automation for your processes and services within the out-of-the-box capabilities of ServiceNow®. In doing so, you benefit from iTSM Group's service management expertise and our experience in configuring the platform to meet the needs of a wide range of organizations.
With ServiceNow® as a Service, you always remain flexible in terms of scope, runtimes and scalability of your user volumes.
Platform deployment, configuration of processes and packages, and operation and support - all covered in one contract.
Out-of-the-box solutions and our best practices allow a fast time-to-market while ensuring high quality and availability.
With certified ServiceNow® expertise, we also provide support for app integration, platform development, process consulting and training.
Increased operational resilience for critical (IT) services
Effective management of costs, processes, technologies and people
Investments in business growth initiatives can be accelerated
Offer your customers and employees a great experience
We can support you with Managed Services in different ways - based a) on the ServiceNow® modules ITSM, ITBM and CSM and b) on functionality and maturity.
ITSM helps you provide quality IT services and support to your employees so that the IT team adequately supports the business users.
Service Asset & Configuration Management
Service Request Management
Service Asset & Configuration Management (Extended)
ITBM enables business agility by tracking investments, projects, portfolios and resources across the organization. This ensures close alignment with business objectives and maximizes benefits.
Project Portfolio Management
Test & Release Management
Customer Service Management (CSM) helps you resolve customer inquiries by clearly structuring contact channels and better integrating the customer service team into the overall organization.
Full integration of ITSM functionality
As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands and Romania is one of the most distinguished service providers for the Enterprise Service Management Platform of ServiceNow® in Europe.