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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

Application Management Services

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Application Management for ServiceNow® and other enterprise platform solutions

To ensure that the advantages and flexibility of service management platforms contribute to the added value in the best possible way, we also support our customers with our expertise in the operation of service management platforms. This pays off for companies for various reasons: Our specialized team keeps your application up to date, is experienced in troubleshooting and creating connections and their further development.

This relieves internal resources, allowing them to focus on their core business and drive innovation. The quality and availability of services are increased and with it customer and user satisfaction. Last but not least, scalability allows flexible cost management and a reduction in time-to-market.

We can thus relieve you of the burden of day-to-day business and support you in updating and expanding your ITSM platforms or work with you to pave the way for the strategic alignment of your application landscape.

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AMS as a solution for challenges in the life cycle of an ITSM platform

The Application Management Services of iTSM Group support platform owners in typical situations in the lifecycle of an (IT) service management platform, such as:

Defined service parameters

You need a defined framework, SLAs and KPIs to manage service delivery and performance accordingly.

Continuous optimization

You are looking for automation options and want to make minor changes to the platform without a large project investment.

Support on Demand

You do not intend to establish long-term support and operational structures in your own organization, invest time and coordinate.

Requirements for an operational concept

Implementation projects of ITSM platform solutions that require ad-hoc operational concepts.

Governance and collaboration model

The cooperation model between customers and iTSM Group is based on a portal solution as a single point of contact between both parties.

Here, on the one hand, defined users can contact iTSM Group with errors, inquiries and concerns, and on the other hand, the contract contact person can view the current performance and status of individual inquiries.

  1. Authorized users can send errors, inquiries and requests to the iTSM Group
  2. AMS agents check the respective request and solve it as soon as possible
  3. Additional experts and solution engineers are called in when necessary, this is coordinated within the iTSM Group
  4. The contract contact person and the service manager of iTSM Group set the priorities within the service delivery.

 

Our Application Management Services at a glance

You can choose from various service modules and thus combine our services according to your specific needs.

Standard

Predefined scope, service level agreement and calculation based on a standardized delivery approach

Tailored

Individualized scope, service level agreement or calculations with customer-specific delivery and team composition

Maintenance & Operations Activites

Perform day-to-day administrative tasks and provide information on anomalies in current configurations using ServiceNow® best practices

Guidance
Activities

Guidance and advice on technical configuration options and answers to general "How-To" questions about your ITSM platform.

Senior Architect support

In the case of consulting activities for enterprise architecture management and strategic platform initiatives on a smaller scale.

Code & implementation review

Our team assesses the implementation quality of processes, solutions and custom applications against market-proven best practices.

Supplier coordination

Coordination of existing incidents with different suppliers and vendors in different systems. Tracking up to the solution of the Incident.

Service Management

Provide and review defined metrics and reports in coordination with the customer organization and continuous service improvement

Release Upgrade Factory

Take advantage and benefit from the latest vendor features integrated into global releases of ServiceNow® by using our "upgrade factory".

Coaching & Knowledge Creation

For individuals or teams, especially on topics related to the ServiceNow® platform. For global organizations to enable self-service for users.

The iTSM Group as your service management provider - everything from one source

Know-How

Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used

Trainings

As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools

Remote & Secure

As a consulting company with TISAX certification, we are also able to comply with the highest security standards as a remote service provider.

Certified

Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.

 

 

ServiceNow® and the iTSM Group - forward-looking partnership

As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.

The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.

Your contact person:

Claude Baumann

Head of Solution Sales Germany

How can we assist you?

iTSM Group
Headquarters

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim

 

Tel.: +49 6135 9334 0
info@itsmgroup.com

iTSM Group
Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

 

Tel.: +43 676 738 6 752
kontakt@softpoint.at

iTSM Group
Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Tel.: +41 44 567 61 00
info@trusted-quality.ch

iTSM Group
Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Tel.: +49 6135 9334 0
info@itsmgroup.com