In our focus topics, we are the integrated contact for our customers for the digital transformation of their services - from comprehensive consulting on processes, solutions and organization to their implementation and operation.
In doing so, we do not lose sight of our goal: to sustainably improve the operational added value and innovative power of IT.
In IT service management we support the optimal alignment of your structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.
Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.
With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation.
Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.
This is what Demand, Project & Portfolio Management is all about for us.
In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.
With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.
With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services
With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions.
Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used
As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools
As a consulting company with TISAX certification, we are also able to comply with the highest security standards as a remote service provider.
Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
The iTSM Group supported Merck KGaA in the introduction of the ERP application "iScala" as an alternative to large SAP installations.
The iTSM Group advises EWR AG on the selection of tools and their architecture for IT Service Management.
On behalf of Grünenthal, the iTSM Group supports and guides the selection process of the ITSM tool by moderating the requirements recording, accompanying the market survey and conducting a potential analysis of selected manufacturers using a consolidated catalogue of requirements.
With the right system integration, field service management can be more automated. In this way, standardised processes ensure an improvement in the transparency and performance of the field service, which benefits both the customer and the company.
The iTSM Group continues to grow, and with our new company building in Bodenheim we want to give this growth not only the space it needs, but also a motivating ambience.
With Inspiring Legal we will demonstrate how corporate legal and compliance departments can implement and leverage best practices in service delivery at the Legal Live 2021 online conference.
We have joined in a partnership with the Finland based software company Qualdatrix. Qualdatrix provides a ServiceNow® certified, Built on Now application called Data Content Manager that enables customers to achieve maximum success on their ServiceNow® journey through improved quality of data. Be it IT, Customer Service, Human Resources or others, the common denominator is always data.
To optimize the cost of mobile communication, we now support our customers in effortlessly managing their organisation's mobile devices and building a comprehensive Enterprise Mobile Management.
The iTSM Group's popular PRINCE2® Foundation Training is now available in a completely new format. Blended Learning combines self-directed online study with classroom workshops in which our experienced trainers give a detailed introduction into best practices in project management with PRINCE2®.