In our focus topics, we are the integrated contact for our customers for the digital transformation of their services - from comprehensive consulting on processes, solutions and organization to their implementation and operation.
In doing so, we do not lose sight of our goal: to sustainably improve the operational added value and innovative power of IT.
In IT service management we support the optimal alignment of your structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.
Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.
With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation.
Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.
This is what Demand, Project & Portfolio Management is all about for us.
In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.
With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.
With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services
With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions.
Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used
As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools
As a consulting company with TISAX certification, we are also able to comply with the highest security standards as a remote service provider.
Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
The iTSM Group supported Merck KGaA in the introduction of the ERP application "iScala" as an alternative to large SAP installations.
The iTSM Group advises EWR AG on the selection of tools and their architecture for IT Service Management.
On behalf of Grünenthal, the iTSM Group supports and guides the selection process of the ITSM tool by moderating the requirements recording, accompanying the market survey and conducting a potential analysis of selected manufacturers using a consolidated catalogue of requirements.
Planning at portfolio level is complex and difficult to predict - among other things, because it is exposed to many external influencing factors. These are ideal conditions for the use of agile approaches, which can also be used in agile project portfolio management to achieve better results in shorter cycles.
ServiceNow® ITSM or CSM? Module decisions can be very complex. In his blog post, our expert Christian Seiberl gives you advice on which ServiceNow® module is the right one for your requirements.
Companies of all sizes insufficiently protect their infrastructure or procure important products that provide IT with "Security Information and Event Management", for example. In almost all cases, there is no tailored, product-independent solution to perform automated initial response to serious security incidents.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
iTSM Group announced today that it has joined the Scaled Agile Partner Network as a Bronze Transformation Partner. This worldwide network includes transformation and platform providers who help enterprises facilitate and accelerate business results through adoption of the Scaled Agile Framework® (SAFe®).
With the right system integration, field service management can be more automated. In this way, standardised processes ensure an improvement in the transparency and performance of the field service, which benefits both the customer and the company.