Our experts for Enterprise Service Management support you in the digitization and networking of the relevant business processes.
With us, you can master your digital services and processes that make work faster and give your company a real competitive edge.
In doing so, we act with the conviction that people, processes, technologies and partners must be designed as an integrated unit.
Cross-functional workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state-of-the-art self services - this is what we offer our customers with the introduction or customization of the Enterprise Service Management Platform from ServiceNow®.
In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or risk management - as an elite partner of ServiceNow®, we quickly lead you to results that benefit you, based on our proven project approach methodology. And always with a view to your very individual challenges.
Talk to our experts about your strategic goals in Enterprise Service Management. We will work with you to develop the necessary measures for sustainable improvements at all levels - organization, technologies, people and partners.
You receive a concrete roadmap for the step-by-step transformation of your ESM organization that is calculable and produces results with demonstrable benefits.
Our experts analyze your service processes with you using methods and identify bottlenecks, limitations and non-value adding activities.
On this basis, we optimize the relevant processes in a targeted manner, streamline and accelerate them and identify additional potential for digitization and automation.
We help you to digitize your ESM processes based on the Enterprise Platform of ServiceNow®. We implement the modules and functions relevant for you according to your needs and subsequently ensure their smooth operation.
In doing so, we use our proven iTSM project procedure model to provide our services efficiently, with high quality and transparency.
As an accredited training company we enable your employees to use and customize ServiceNow® as well as the common methods and standards in IT service management, project management and agile methods.
Whether practical workshops, classroom trainings or digital learning formats - we provide goal-oriented training up to the relevant certifications.
Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.
This is what Demand, Project & Portfolio Management is all about for us.
In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.
With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.
With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services
We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions.
In our trainings, workshops and courses we educate you and your colleagues on software and frameworks for IT service management and project management and certify you according to official standards.
ServiceNow® and the iTSM Group - forward-looking partnership
As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.
The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
ITSM Consulting GmbH
Tel.: +49 6135 9334 0
Softpoint Trusted Quality GmbH
Linzer Straße 16e
Tel.: +43 676 738 6 752
Trusted Quality Switzerland GmbH
Tel.: +41 44 567 61 00
We have joined in a partnership with the Finland based software company Qualdatrix. Qualdatrix provides a ServiceNow® certified, Built on Now application called Data Content Manager that enables customers to achieve maximum success on their ServiceNow® journey through improved quality of data. Be it IT, Customer Service, Human Resources or others, the common denominator is always data.
As one of the leading consulting firms for digital transformation in Enterprise Service Management, the iTSM Group is using a new approach to further develop Customer Relationship Management into a holistic view of the customer. To achieve this goal, iTSM Group supports its customers on the basis of the ServiceNow® platform in the integration of legacy systems such as Salesforce or SAP with end2end service-enabled systems in order to map a complete customer lifecycle on a uniform platform.
Together with the legal innovation startup smartvokat we established a joint venture for legal operations solutions based on ServiceNow®. The solution is aimed at legal and compliance departments looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes.