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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Enterprise Service Management

Our experts for Enterprise Service Management support you in the digitization and networking of the relevant business processes. 

With us, you can master your digital services and processes that make work faster and give your company a real competitive edge.

In doing so, we act with the conviction that people, processes, technologies and partners must be designed as an integrated unit.

Cross-divisional enterprise services and processes on one central platform

Cross-functional workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state-of-the-art self services - this is what we offer our customers with the introduction or customization of the Enterprise Service Management Platform from ServiceNow®.

In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or risk management - as an elite partner of ServiceNow®, we quickly lead you to results that benefit you, based on our proven project approach methodology. And always with a view to your very individual challenges.

We support you on these layers:

From Vision to Value

Talk to our experts about your strategic goals in Enterprise Service Management. We will work with you to develop the necessary measures for sustainable improvements at all levels - organization, technologies, people and partners.

You receive a concrete roadmap for the step-by-step transformation of your ESM organization that is calculable and produces results with demonstrable benefits.

Service Process Optimization

Our experts analyze your service processes with you using methods and identify bottlenecks, limitations and non-value adding activities.

On this basis, we optimize the relevant processes in a targeted manner, streamline and accelerate them and identify additional potential for digitization and automation.

ServiceNow® Implementation

We help you to digitize your ESM processes based on the Enterprise Platform of ServiceNow®. We implement the modules and functions relevant for you according to your needs and subsequently ensure their smooth operation.

In doing so, we use our proven iTSM project procedure model to provide our services efficiently, with high quality and transparency.

Training & Enablement

As an accredited training company we enable your employees to use and customize ServiceNow® as well as the common methods and standards in IT service management, project management and agile methods.

Whether practical workshops, classroom trainings or digital learning formats - we provide goal-oriented training up to the relevant certifications.

Our topics and services at ESM:

Demand, Project & Portfolio Management

Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.

This is what Demand, Project & Portfolio Management is all about for us.

To Demand, Project & Portfolio Management

IT Operations Management (ITOM)

In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

To IT Operations Management

Legal Operations Management

With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.

To Legal Operations Management

Customer Service Management

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services

To Customer Service Management

Governance, Risk and Compliance

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions.

To Governance, Risk and Compliance

Trainings & Workshops

In our trainings, workshops and courses we educate you and your colleagues on software and frameworks for IT service management and project management and certify you according to official standards.

Zu den Trainings

New impulses for your service management

Learn more about all aspects of Enterprise Service Management in free webinars.

 

To our webinars

 

 

ServiceNow® and the iTSM Group - forward-looking partnership

As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.

The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.

How can we support you?

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

Tel.: +49 6135 9334 0
info@itsmgroup.com

 

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

Tel.: +43 676 738 6 752
kontakt@softpoint.at

 

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

Tel.: +41 44 567 61 00
info@trusted-quality.ch

 

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 676 738 6 752
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

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