With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

ITIL® Foundations

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Enterprise Service Management

Our experts for Enterprise Service Management support you in the digitization and networking of the relevant business processes. 

With us, you can master your digital services and processes that make work faster and give your company a real competitive edge.

In doing so, we act with the conviction that people, processes, technologies and partners must be designed as an integrated unit.

Cross-divisional enterprise services and processes on one central platform

Cross-functional workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state-of-the-art self services - this is what we offer our customers with the introduction or customization of the Enterprise Service Management Platform from ServiceNow®.

In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or risk management - as an elite partner of ServiceNow®, we quickly lead you to results that benefit you, based on our proven project approach methodology. And always with a view to your very individual challenges.

We support you on these layers:

From Vision to Value

Talk to our experts about your strategic goals in Enterprise Service Management. We will work with you to develop the necessary measures for sustainable improvements at all levels - organization, technologies, people and partners.

You receive a concrete roadmap for the step-by-step transformation of your ESM organization that is calculable and produces results with demonstrable benefits.

Service Process Optimization

Our experts analyze your service processes with you using methods and identify bottlenecks, limitations and non-value adding activities.

On this basis, we optimize the relevant processes in a targeted manner, streamline and accelerate them and identify additional potential for digitization and automation.

ServiceNow® Implementation

We help you to digitize your ESM processes based on the Enterprise Platform of ServiceNow®. We implement the modules and functions relevant for you according to your needs and subsequently ensure their smooth operation.

In doing so, we use our proven iTSM project procedure model to provide our services efficiently, with high quality and transparency.

Training & Enablement

As an accredited training company we enable your employees to use and customize ServiceNow® as well as the common methods and standards in IT service management, project management and agile methods.

Whether practical workshops, classroom trainings or digital learning formats - we provide goal-oriented training up to the relevant certifications.

Our topics and services at ESM:

Agile & IT Service Management

In IT service management, we support you in optimally aligning your organizational structure and processes and digitize and automate common tasks in service management - using classic, agile or hybrid methods.


To IT Service Management

Demand, Project & Portfolio Management

Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.

This is what Demand, Project & Portfolio Management is all about for us.

To Demand, Project & Portfolio Management

IT Operations Management (ITOM)

In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.


To IT Operations Management

Legal Operations Management

With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.


To Legal Operations Management

Customer Service Management

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services.


To Customer Service Management

Governance, Risk and Compliance

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions.


To Governance, Risk and Compliance

HR Management

With our services in the area of Human Resources Service Delivery (HRSD), we support our clients in better aligning their strategic approach towards a modern employee experience with a unified digital experience.


To HR Management

Trainings & Workshops

In our trainings, workshops and courses we educate you and your colleagues on software and frameworks for IT service management and project management and certify you according to official standards.

To our trainings

New impulses for Service Management

Learn more about solutions in Service Transformation

in our webinars.

To our webinars

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX


iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ