With our services in the area of Human Resources Service Delivery (HRSD), we support our clients in better aligning their strategic approach towards a modern employee experience with a unified digital experience.
Our interdisciplinary expertise gained in many HRSD projects, our customer-centric focus, enterprise management and the maximum transparency in our approach are the basis for successful and trusting partnerships.
The last few years have brought a wave of change that requires management to adopt the new way of working as quickly as possible if they want to remain competitive. Employee engagement, talent retention and digital transformation are the foundation of the digital future we are building.
Companies that have already taken a step into the next world and can quickly revolutionise the way people work will be ahead of their competition and will adapt quickly to meet these challenges.
The iTSM Group supports and accompanies this transition on both a technological and organisational level: we analyse and optimise existing ways of working and increase your performance by quickly implementing an HRSD solution based on ServiceNow®.
HR Service Delivery with ServiceNow® provides a consistent employee experience while improving productivity. With the Employee Service Center, ServiceNow gives you all the applications you need to deliver the best experience for your employees in a single, modern, cross-channel portal.
With Case- and Knowledge-Management, you can standardise documentation, fulfil requests and resolve issues and questions in a single view. With Enterprise Onboarding and Transitions, you can deliver a great employee experience - starting with a smooth onboarding before. This way, you can increase the engagement and involvement of your employees.
Provide a multi-departmental employee portal across all your function, to support your hybrid or remote workforces with guided journey experiences.
Transition from complex process to experiences that support your employees and automate tasks that scale in your enterprise. Make both your employees and your HR department happier.
Automate cross-function services and support across the platform. Manage, prioritize and route all cases through a single HR workspace. Easily report on meaningful data to make the most of your resources.
1 project manager and 1 solution architect in combination with 3 technical consultants
ServiceNow® and the iTSM Group - forward-looking partnership
As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.
The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.