As an Elite Partner of ServiceNow®, iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands and Romania is one of the most distinguished service providers for the Enterprise Service Management Platform of ServiceNow® in Europe.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.
Our teams of certified experts have experience from a large number of projects for internationally operating groups and companies. As a result, they are able to understand and automate your organization's digital services and processes to give your business a true competitive advantage.
We offer you services at various levels to set up, optimise or further develop the ServiceNow® instance of your organisation.
Talk to our experts about your strategic goals in Enterprise Service Management. We will work with you to develop the necessary measures for sustainable improvements at all levels - organization, technologies, people and partners.
You receive a concrete roadmap for the step-by-step transformation of your ESM organization that is calculable and produces results with demonstrable benefits.
Our experts work with you to analyze your service processes using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes, and identify additional potential for digitization and automation.
Our large number of certified developers, architects and consultants are the right team for the implementation and operation of your ServiceNow® platform or the integration of the modules and functions relevant to you.
We use our proven iTSM project approach model to deliver our services efficiently, with high quality and transparency.
As an accredited training company we enable your employees to use and customize ServiceNow® as well as the common methods and standards in IT service management, project management and agile methods.
Whether practical workshops, classroom trainings or digital learning formats - we provide goal-oriented service management related trainings up to the relevant certifications.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
Cross-departmental workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state-of-the-art self-services - this is the core of the Enterprise Service Management Platform from ServiceNow®.
In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or crisis management - the platform offers functionalities that connect people, functions and systems. Accelerate innovation, increase agility and boost productivity.
The modular structure and the platform from the cloud make flexible adaptation to the needs of the respective organisation possible.
In IT service management we support the optimal alignment of your structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.
Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.
This is what Demand, Project & Portfolio Management is all about for us.
In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.
With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.
With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services
With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions.
With our services in the field of Human Resources Service Delivery (HRSD) we empower our clients to better align their strategic approach to a modern employee experience with a unified digital experience.
At the beginning of the project, the foundations for successful implementation are laid. The aim is to define a common understanding of the project goals.
This phase serves to analyse the content and to describe all requirements in detail. This is where the solution design and development specifications arise.
Here the high-quality functions are created and tested together with the customers. The implementation follows an agile approach as far as possible.
A structured review is carried out to ensure that the project is completed in the best possible way. A "Lessons Learned" of the project and the handover into operation are the main focus here.
ServiceNow® as a Service is the ServiceNow® Managed Services Solution for small and medium-sized organisations such as SMEs or NGOs that want to get started quickly with the digital transformation of their services and processes. We take care of the set-up and configuration of the ServiceNow® environment, map your processes there and enable the tailoring to individual needs without long-term contractual commitment.
With our training ServiceNow® Touch & Feel you get to know the variety of ServiceNow® in one day using a practical example and learn how to implement ITIL® compliant with the basic configuration of ServiceNow®.
The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® in detail. This enables you to map even more complex processes in ServiceNow®.
Die Einführung der wegen ihrer Flexibilität geschätzten Software von ServiceNow® ist nach den Beobachtungen von Sebastian Biebl, Leiter des Competence Centers ServiceNow® der iTSM Group, häufig von grundsätzlichen Fehlern begleitet. Daraus abgeleitet skizziert er verschiedene Empfehlungen:
Companies of all sizes insufficiently protect their infrastructure or procure important products that provide IT with "Security Information and Event Management", for example. In almost all cases, there is no tailored, product-independent solution to perform automated initial response to serious security incidents.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
iTSM Group announced today that it has joined the Scaled Agile Partner Network as a Bronze Transformation Partner. This worldwide network includes transformation and platform providers who help enterprises facilitate and accelerate business results through adoption of the Scaled Agile Framework® (SAFe®).
With the right system integration, field service management can be more automated. In this way, standardised processes ensure an improvement in the transparency and performance of the field service, which benefits both the customer and the company.
The iTSM Group continues to grow, and with our new company building in Bodenheim we want to give this growth not only the space it needs, but also a motivating ambience.
ITSM Consulting GmbH
Tel.: +49 6135 9334 0
Softpoint Trusted Quality GmbH
Linzer Straße 16e
Tel.: +43 732 794479 0
Trusted Quality Switzerland GmbH
Tel.: +41 44 567 61 00
Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX