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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Trainings

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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ServiceNow®
partner for Europe:
iTSM Group

As an Elite Partner of ServiceNow®, iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands and Romania is one of the most distinguished service providers for the Enterprise Service Management Platform of ServiceNow® in Europe.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.

Our teams of certified experts have experience from a large number of projects for internationally operating groups and companies. As a result, they are able to understand and automate your organization's digital services and processes to give your business a true competitive advantage.

The ServiceNow® services of iTSM Group

We offer you various services for setting up or optimizing the Enterprise Service Management of your organization. Please contact us for an individual service package. Among others we support you on the following levels:

From Vision to Value

Talk to our experts about your strategic goals in Enterprise Service Management. We will work with you to develop the necessary measures for sustainable improvements at all levels - organization, technologies, people and partners.

You receive a concrete roadmap for the step-by-step transformation of your ESM organization that is calculable and produces results with demonstrable benefits.

Service Process Optimization

Our experts work with you to analyze your service processes using a method and identify bottlenecks, limitations and non-value-adding activities.

On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes, and identify additional potential for digitization and automation.

ServiceNow® Implementation

Our large number of certified developers, architects and consultants are the right team for the implementation and operation of your ServiceNow® platform or the integration of the modules and functions relevant to you.

We use our proven iTSM project approach model to deliver our services efficiently, with high quality and transparency.

Training & Enablement

As an accredited training company we enable your employees to use and customize ServiceNow® as well as the common methods and standards in IT service management, project management and agile methods.

Whether practical workshops, classroom trainings or digital learning formats - we provide goal-oriented service management related trainings up to the relevant certifications.

Our ServiceNow® focus topics

Agile & IT Service Management

In IT service management we support the optimal alignment of your structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Demand, Project & Portfolio Management

Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.

This is what Demand, Project & Portfolio Management is all about for us.

IT Operations Management

In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

Legal Operations Management

With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.

Customer Service Management

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services

Governance, Risk and Compliance

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions.

Technology Expense Management

In Technology Expense Management (TEM), we help our customers effortlessly manage their organization's device and IT infrastructure costs.

Based on a native ServiceNow® application, you have an overview of all costs and contracts for mobility, infrastructure and cloud applications and can control them.

New impulses for your service management

Learn more about all aspects of Enterprise Service Management in free webinars.

 

To our webinars

The iTSM process model for the implementation of ServiceNow®

The iTSM process model supports and optimizes the implementation process to achieve the set goals in time, budget and quality

Start up & Initiation

At the beginning of the project, the foundations for successful implementation are laid. The aim is to define a common understanding of the project goals.

Preparation

This phase serves to analyse the content and to describe all requirements in detail. This is where the solution design and development specifications arise.

Create & Transition

Here the high-quality functions are created and tested together with the customers. The implementation follows an agile approach as far as possible.

Review & Close

A structured review is carried out to ensure that the project is completed in the best possible way. A "Lessons Learned" of the project and the handover into operation are the main focus here.

ServiceNow® as a Service

ServiceNow® as a Service is the ServiceNow® Managed Services solution for smaller organisations such as SMEs that want to get started quickly with the digital transformation of their services and processes. We take care of the set-up and configuration of the ServiceNow® environment, map your processes there and enable tailoring to individual needs without long-term contractual commitments.

Get to know ServiceNow®:

ServiceNow® Touch & Feel

With our training ServiceNow® Touch & Feel you get to know the variety of ServiceNow® in one day using a practical example and learn how to implement ITIL® compliant with the basic configuration of ServiceNow®.

The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® in detail. This enables you to map even more complex processes in ServiceNow®.

Typische Fehler bei der Einführung von ServiceNow® vermeiden

Die Einführung der wegen ihrer Flexibilität geschätzten Software von ServiceNow® ist nach den Beobachtungen von Sebastian Biebl, Leiter des Competence Centers ServiceNow® der iTSM Group, häufig von grundsätzlichen Fehlern begleitet. Daraus abgeleitet skizziert er verschiedene Empfehlungen:

 

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How can we support you?

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

Tel.: +49 6135 9334 0
info@itsmgroup.com

 

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

Tel.: +43 732 794479 0
info@itsmgroup.com

 

iTSM Group Switzerland

Trusted Quality Switzerland GmbH
Schwyzerstrasse 2a
CH–6422 Steinen

Tel.: +41 44 567 61 00
info@trusted-quality.ch

 

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro