As an Elite Partner of ServiceNow®, iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands and Romania is one of the most distinguished service providers for the Enterprise Service Management Platform of ServiceNow® in Europe.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.
Our teams of certified experts have experience from a large number of projects for internationally operating groups and companies. As a result, they are able to understand and automate your organization's digital services and processes to give your business a true competitive advantage.
We offer you various services for setting up or optimizing the Enterprise Service Management of your organization. Please contact us for an individual service package. Among others we support you on the following levels:
Talk to our experts about your strategic goals in Enterprise Service Management. We will work with you to develop the necessary measures for sustainable improvements at all levels - organization, technologies, people and partners.
You receive a concrete roadmap for the step-by-step transformation of your ESM organization that is calculable and produces results with demonstrable benefits.
Our experts work with you to analyze your service processes using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes, and identify additional potential for digitization and automation.
Our large number of certified developers, architects and consultants are the right team for the implementation and operation of your ServiceNow® platform or the integration of the modules and functions relevant to you.
We use our proven iTSM project approach model to deliver our services efficiently, with high quality and transparency.
As an accredited training company we enable your employees to use and customize ServiceNow® as well as the common methods and standards in IT service management, project management and agile methods.
Whether practical workshops, classroom trainings or digital learning formats - we provide goal-oriented service management related trainings up to the relevant certifications.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
In IT service management we support the optimal alignment of your structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.
Better align project management with the corporate strategy and make project work more efficient overall - regardless of whether it is carried out using classic or agile approaches.
This is what Demand, Project & Portfolio Management is all about for us.
In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.
With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.
With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services
With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions.
In Technology Expense Management (TEM), we help our customers effortlessly manage their organization's device and IT infrastructure costs.
Based on a native ServiceNow® application, you have an overview of all costs and contracts for mobility, infrastructure and cloud applications and can control them.
At the beginning of the project, the foundations for successful implementation are laid. The aim is to define a common understanding of the project goals.
This phase serves to analyse the content and to describe all requirements in detail. This is where the solution design and development specifications arise.
Here the high-quality functions are created and tested together with the customers. The implementation follows an agile approach as far as possible.
A structured review is carried out to ensure that the project is completed in the best possible way. A "Lessons Learned" of the project and the handover into operation are the main focus here.
ServiceNow® as a Service is the ServiceNow® Managed Services solution for smaller organisations such as SMEs that want to get started quickly with the digital transformation of their services and processes. We take care of the set-up and configuration of the ServiceNow® environment, map your processes there and enable tailoring to individual needs without long-term contractual commitments.
With our training ServiceNow® Touch & Feel you get to know the variety of ServiceNow® in one day using a practical example and learn how to implement ITIL® compliant with the basic configuration of ServiceNow®.
The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® in detail. This enables you to map even more complex processes in ServiceNow®.
Die Einführung der wegen ihrer Flexibilität geschätzten Software von ServiceNow® ist nach den Beobachtungen von Sebastian Biebl, Leiter des Competence Centers ServiceNow® der iTSM Group, häufig von grundsätzlichen Fehlern begleitet. Daraus abgeleitet skizziert er verschiedene Empfehlungen:
ITSM Consulting GmbH
Tel.: +49 6135 9334 0
Softpoint Trusted Quality GmbH
Linzer Straße 16e
Tel.: +43 732 794479 0
Trusted Quality Switzerland GmbH
Tel.: +41 44 567 61 00