Read more

With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


Mehr erfahren

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Technology Expense Management

Leverage the power of the ServiceNow® platform and MobiChord's unique applications - "Built on Now"

We help our customers effortlessly manage their organization's mobile devices and build comprehensive Technology Expense Management (TEM).

To ensure that all costs incurred for mobility, fixed network and data lines as well as for cloud applications are transparent, we use MobiChord's integration for the market-leading enterprise service management platform ServiceNow®.


The benefits of comprehensive Technology Expense Management

Saving costs

Digitized invoices, automated content review and subsequent feed for approval create global visibility into spend and a less cumbersome process, allowing for massive cost savings.

Make your team more productive

Save your team time and effort by automating the manual work of invoice review, cost allocation, and internal cost allocation.

Accurate and transparent inventory data

Your inventory is automatically managed and regularly checked for completeness. Your costs are digitized, evaluated and prepared accordingly. The respective users receive reports tailored exactly to your needs.

Make ServiceNow® more efficient

MobiChord is a certified "Built on Now" application that enables organizations to drive digitization in Telecom Expense Management, making the ServiceNow® platform even more efficient.


MobiChord is the software provider of Technology Expense Management solutions on the ServiceNow® platform. The software extends ServiceNow® to manage mobile, voice & data and cloud assets, as well as their costs and associated services.

In 2019, MobiChord was highlighted in Gartner's 2019 TEM Market Guide and is the only vendor mentioned that has native integration with the ServiceNow® platform. With its solution, MobiChord now serves enterprise customers and managed service providers around the world.


Selected features of MobiChord

Telecom Expense Management

A central portal for managing all mobile devices, fixed and data lines, and cloud services with information about costs, usage, and services.

Connections to all global telecommunications providers enable us to bring together the relevant data centrally in one tool - for administrators, cost center managers, end users and, of course, accounting.

Contract Management

You can manage all contracts within ServiceNow® to accurately track associated invoices, audits, and disputes.

Contract optimization is also simplified: Automatically identify orphaned services, detect unexpected rate changes, and negotiate better contracts.

Invoice Processing

End-to-end automation of invoice processing from vendor invoice to payment and its verification based on configurable rules.

Costs can be automatically assigned to the appropriate cost center, including costs from internal company services.

Inventory Management

MobiChord allows seamless and automated management of telecom and cloud assets in the ServiceNow® CMDB. The combination of billing information, data from integrated unified endpoint management tools and existing inventory sources enables effortless asset management.

You also gain valuable insights into your mobile assets with detailed information about device status, operating system and others as well as details about their fixed-line and cloud services.

The TEM services of the iTSM Group

We offer you various services to build and optimize the technology expense management of your organization:

From Vision to Value

Our experts advise you on your strategic issues relating to mobile and telecom expense management. To this end, we work with you to develop the necessary measures and draw up a roadmap.

Service Process Optimization

Our experts analyze your service processes with you using a method and identify bottlenecks, limitations, and non-value-adding activities and find additional potential for digitization and automation.

MobiChord implementation

We support you in integrating MobiChord into your ServiceNow® platform according to your needs and operate it in the Application Management Service if desired.

ServiceNow® Workshops

As an accredited training partner of ServiceNow®, we train your employees in the use as well as the further development and configuration of ServiceNow® - online, on-site or in-house at your organization.

Your contact

Marco Stückel

Account Manager

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 676 738 6 752

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Telefon: +41 44 567 61 00

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499