With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Technology Expense Management

Leverage the power of the ServiceNow® platform for your IT cost management.

In Technology Expense Management (TEM), we help our customers effortlessly manage their organization's device and IT infrastructure costs.

Based on a native ServiceNow® application, you have an overview of all costs and contracts for mobility, infrastructure and cloud applications and can control them.


The benefits of comprehensive Technology Expense Management

Saving costs

Digitized invoices, automated content review and subsequent feed for approval create global visibility into spend and a less cumbersome process, allowing for massive cost savings.

Make your team more productive

Save your team time and effort by automating the manual work of invoice review, cost allocation, and internal cost allocation.

Accurate and transparent inventory data

Your inventory is automatically managed and regularly checked for completeness. Your costs are digitized, evaluated and prepared accordingly. The respective users receive reports tailored exactly to your needs.

Make ServiceNow® more efficient

We are implementing "Built on Now" application that enables organizations to drive digitization in Telecom Expense Management and thus use the ServiceNow® platform even more efficiently.

Examples from ServiceNow® Apps for IT Cost Management

Telecom Expense Management

One central portal for managing all mobile devices, fixed and data lines, and cloud services with information about costs, usage, and services.

Connections to all global telecommunications providers ensure that the relevant data can be brought together in one tool - for administrators, cost center managers, end users and accounting.

Contract Management

You can manage all contracts within ServiceNow® to accurately track associated invoices, audits, and disputes.

Optimization of contracts is also simplified: orphaned services are identified automatically, unexpected rate changes can be secured - so better contracts can be negotiated. 

Invoice Processing

End-to-end automation of invoice processing from vendor invoice to payment and its verification based on configurable rules.

Costs can be automatically assigned to the appropriate cost center, including costs from internal company services.

Inventory Management

Seamless and automated management of telecom and cloud assets in the ServiceNow® CMDB. The combination of billing information, data from integrated unified endpoint management tools, and existing inventory sources enables effortless asset management.

You also gain valuable insights into your mobile assets with detailed information about device status, operating system, and details about your fixed and cloud services.

Brightfin - native "Built-on Now" application for ServiceNow®

brightfin offers software in the area of Technology Expense Management, which has been deeply integrated into the ServiceNow® platform. The software extends ServiceNow® to manage and optimize the cost of your mobile, fixed and cloud contracts.

In 2019, brightfin's software, then called MobiChord, was highlighted in Gartner's TEM Market Guide and is the only vendor mentioned that was developed in ServiceNow® and thus has deep native integration with the ServiceNow® platform. Meanwhile, customers of all sizes and from all over the world benefit from the software.

To brightfin.com

The TEM services of the iTSM Group

We offer you various services to build and optimize the technology expense management of your organization:

From Vision to Value

Our experts advise you on your strategic issues relating to mobile and telecom expense management. To this end, we work with you to develop the necessary measures and draw up a roadmap.

Service Process Optimization

Our experts analyze your service processes with you using a method and identify bottlenecks, limitations, and non-value-adding activities and find additional potential for digitization and automation.

Brightfin implementation

We support you in integrating Brightfin into your ServiceNow® platform according to your needs and operate it in the Application Management Service if desired.

ServiceNow® Workshops

As an accredited training partner of ServiceNow®, we train your employees in the use as well as the further development and configuration of ServiceNow® - online, on-site or in-house at your organization.

Your contact

Claude Baumann

Head of Group Sales

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX


iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ