Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Technology Expense Management

Leverage the power of the ServiceNow® platform for your IT cost management.

In Technology Expense Management (TEM), we help our customers effortlessly manage their organization's device and IT infrastructure costs.

Based on a native ServiceNow® application, you have an overview of all costs and contracts for mobility, infrastructure and cloud applications and can control them.


The benefits of comprehensive Technology Expense Management

Saving costs

Digitized invoices, automated content review and subsequent feed for approval create global visibility into spend and a less cumbersome process, allowing for massive cost savings.

Make your team more productive

Save your team time and effort by automating the manual work of invoice review, cost allocation, and internal cost allocation.

Accurate and transparent inventory data

Your inventory is automatically managed and regularly checked for completeness. Your costs are digitized, evaluated and prepared accordingly. The respective users receive reports tailored exactly to your needs.

Make ServiceNow® more efficient

We are implementing "Built on Now" application that enables organizations to drive digitization in Telecom Expense Management and thus use the ServiceNow® platform even more efficiently.

Examples from ServiceNow® Apps for IT Cost Management

Telecom Expense Management

One central portal for managing all mobile devices, fixed and data lines, and cloud services with information about costs, usage, and services.

Connections to all global telecommunications providers ensure that the relevant data can be brought together in one tool - for administrators, cost center managers, end users and accounting.

Contract Management

You can manage all contracts within ServiceNow® to accurately track associated invoices, audits, and disputes.

Optimization of contracts is also simplified: orphaned services are identified automatically, unexpected rate changes can be secured - so better contracts can be negotiated. 

Invoice Processing

End-to-end automation of invoice processing from vendor invoice to payment and its verification based on configurable rules.

Costs can be automatically assigned to the appropriate cost center, including costs from internal company services.

Inventory Management

Seamless and automated management of telecom and cloud assets in the ServiceNow® CMDB. The combination of billing information, data from integrated unified endpoint management tools, and existing inventory sources enables effortless asset management.

You also gain valuable insights into your mobile assets with detailed information about device status, operating system, and details about your fixed and cloud services.

Brightfin - native "Built-on Now" application for ServiceNow®

brightfin offers software in the area of Technology Expense Management, which has been deeply integrated into the ServiceNow® platform. The software extends ServiceNow® to manage and optimize the cost of your mobile, fixed and cloud contracts.

In 2019, brightfin's software, then called MobiChord, was highlighted in Gartner's TEM Market Guide and is the only vendor mentioned that was developed in ServiceNow® and thus has deep native integration with the ServiceNow® platform. Meanwhile, customers of all sizes and from all over the world benefit from the software.


The TEM services of the iTSM Group

We offer you various services to build and optimize the technology expense management of your organization:

From Vision to Value

Our experts advise you on your strategic issues relating to mobile and telecom expense management. To this end, we work with you to develop the necessary measures and draw up a roadmap.

Service Process Optimization

Our experts analyze your service processes with you using a method and identify bottlenecks, limitations, and non-value-adding activities and find additional potential for digitization and automation.

Brightfin implementation

We support you in integrating Brightfin into your ServiceNow® platform according to your needs and operate it in the Application Management Service if desired.

ServiceNow® Workshops

As an accredited training partner of ServiceNow®, we train your employees in the use as well as the further development and configuration of ServiceNow® - online, on-site or in-house at your organization.

Your contact

Claude Baumann

Head of Group Sales

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ