Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

COBIT® Courses

COBIT® is a globally recognized reference model that simplifies collaboration between IT and business and creates the prerequisite for enterprise governance.

In our COBIT® trainings, our accredited and experienced trainers prepare you and your colleagues for the IT governance framework in in-house trainings specifically for your organization. 

Governance with COBIT®

Enterprise governance for information and technology (EGIT) is an essential component of corporate governance. However, EGIT measures and their implementation must be tailored to the specific needs and context of each company. COBIT® provides a framework for this and gives guidance on how to adapt.

In view of the digital transformation, information and technology are of crucial importance for companies. Value creation is increasingly based on a high level of digitization. This leads to an increasing dependency on I&T. COBIT® focuses on effectively connecting business and IT to ensure that IT investments make a relevant contribution to the company's value creation. 

Our COBIT® Workshops

In our 1-day COBIT® workshops, which we conduct as in-house workshops specifically for your organization, our experienced and accredited trainers explain the individual aspects of Enterprise Governance for IT to you - also in Virtual Classroom Training upon request:

Introduction to COBIT®

In this workshop you will learn:

  • What is COBIT® and what is not?
  • Overview of the development of COBIT®
  • The structure of COBIT®
    • Principles, including goal cascades
    • Governance system
    • Design factors
    • Implementation

Apply goal cascades to align IT and governance frameworks

In this workshop, you will learn from an example that you can choose yourself:

  • Set governance and management goals
  • Apply goal cascades
  • Identify components
    • Which processes are necessary?
    • What is the appropriate organizational structure?
    • What information needs to flow to whom?
    • What people, knowledge, competencies are needed?
    • What policies, culture, service, infrastructure need to be considered?

Implementing NIST Cyber Security Frameworks mit COBIT®

The NIST Framework for Improving Critical Infrastucture (CSF) is a system designed to help organizations manage their information security risks. It incorporates existing best practices and references existing standards such as ISO 27001 ff, ISA 62433-3-3, or COBIT® for measures.

In this workshop, you will learn how to adapt and implement the NIST CSF to your organization using the COBIT® implementation guide.

You got any questions?

Cornelia Nitsch

Seminar Organisation

How can we support you?