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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

COBIT® Courses

COBIT® is a framework which can be designated as a toolbox and control instrument, in order to make the collaboration possible between IT and Business. In this context, the entire (IT) Organisation is supported by the framework and the prerequisites for the Corporate Governance are created.

Our COBIT® Trainings

COBIT® 5 Foundation

You will get acquainted with the COBIT 5 building blocks, starting with IT Governance, its fundamental domains and up to its principles and enablers. In this context, the focus lies on the end-to-end view of the company objectives and their interfaces with the IT objectives and the most important steps for implementing the respective processes.

[Translate to English:] Implementierung des NIST Cybersecurity Frameworks mit COBIT 5

The topic of Cybersecurity has gained in significance in the past years and makes an improvement of the critical infrastructures regarding Cybersecurity necessary. The result becomes visible in the “NIST - Framework for Improving Critical Infrastructure Cybersecurity”. Based on it, ISACA has developed an implementation guideline in 2015, aligned with the COBIT 5 principles. For this purpose, the iTSM Group offers certifiable courses


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You have questions about our COBIT® courses?

Daniel Nitsch

Head of People Enablement