Consulting

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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Trainings

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Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

ITIL® Trainings

IT Infrastructure Library (ITIL®) is a collection of Best Practices for implementing an IT Service Management. In our trainings you will learn the processes which are necessary for the operation of an IT infrastructure, the structure organisation and the tools and in the end you can become certified as an “ITIL® Expert”.

Unsere Grundlagenkurse für ITIL®:

ITIL® Foundation (v3)

Der 3-Tages-Grundlagenkurs für IT Service Management nach ITIL® v3. In unserem ITIL® Foundation Training lernen Sie Grundbegriffe zum Service Management kennen und erlernen den Einsatz von ITIL®-Prozessen nach Version 3. Damit sind sie optimal für die Prüfung am Ende der Schulung vorbereitet, nach deren Bestehen Sie ein offizielles PeopleCert® Zertifikat des weltweit anerkannten Standards erhalten.

ITIL® 4 Foundation

Der 3-Tages-Kurs ITIL® 4 Foundation legt den Grundstein für die neue ITIL® Version - ITIL® 4. Egal ob sie bereits Kenntnisse mit der v3 haben oder neu in das Thema Service Management einsteigen möchten - unsere erprobten Trainer bringen Sie mit zahlreichen Praxisbeispielen und allen Themen des neuesten AXELOS-Lehrplans zur Zertifizierung. Inklusive Prüfung am dritten Tag, nach deren Bestehen Sie Ihr PeopleCert® Zertifikat innerhalb von 48 Stunden erhalten.

ITIL® 4 Foundation – Fast Track

Unser Fast Track-Kurs bietet in einem 2-Tages-Intensivkurs alle Inhalte des AXELOS Lehrplans zur ITIL® 4 Foundation. Somit sind sie perfekt auf die Prüfung zur Zertifizierung vorbereitet, die Sie bereits am Abend des zweiten Tages bei unseren PeopleCert® akkreditierten Trainern ablegen können. Damit ist der "Fast Track"-Kurs der schnellste Weg, um einen möglichen Einsatz von ITIL®-Praktiken in Ihrer Organisation kennenzulernen. 

ITIL® 4 - Unsere Schulungen für den neuesten Standard

Mit ITIL® 4 überarbeitet AXELOS das ITIL®-Framework grundlegend und passt es an aktuelle Trends in den Bereichen Software-Entwicklung, IT-Betrieb und Service Management insgesamt an.

Da das neue Framework von AXELOS jedoch noch nicht vollständig ausgerollt ist, sind bislang noch nicht alle Stufen als Schulungen verfügbar. Die schon jetzt verfügbaren Schulungen des neuesten ITIL® Standards finden Sie hier: 

ITIL® 4 Schulungen

ITIL® v3 auf ITIL® 4 übertragen

ITIL® 4 Foundation – Fast Track

Auch als ITIL® Bridge Kurs ist unser ITIL® 4 Foundation Fast Track-Kurs die beste Wahl. In dem 2-Tages-Intensivkurs sind alle Inhalte des AXELOS Lehrplans zur ITIL® 4 Foundation enthalten. Somit sind sie perfekt auf die Prüfung zur Zertifizierung vorbereitet, die Sie bereits am Abend des zweiten Tages bei unseren PeopleCert® akkreditierten Trainern ablegen können. Damit ist der "Fast Track"-Kurs der schnellste Weg, um eine v3 Foundation auf eine ITIL® 4 Foundation Zertifizierung zu heben. 

ITIL® 4 Managing Professional (MP) Transition

Wenn sie bereits ITIL® Expert nach v3 sind, haben Sie in diesem 5-Tages-Kurs die Möglichkeit, Ihr v3-Zertifikat auf das eines ITIL® 4 Managing Professional (MP) upzudaten. Dazu werden Sie intensiv zu Neuerungen gegenüber dem älteren Modell geschult und mit Fallbeispielen auf die Prüfung vorbereitet. Diese können Sie am letzten Tag des Seminares ablegen und sind so einer der ersten ITIL® 4 Managing Professional.

The constitutive ITIL® Modules:

ITIL® Lifecycle Package 1

The first part of the ITIL® Expert Package, to become an ITIL® Expert on the shortened way. This seminar is developed according to the requirements of AXELOS Limited (Official Accreditor of ITIL®). In this seminary, all the contents from the official syllabus (learning plan) regarding the topics Service Strategy and Service Design are conveyed.

 

ITIL® Lifecycle Package 2

The second part of the ITIL® Expert Package, to become an ITIL® Expert on the shortened way. This seminar is developed according to the requirements of AXELOS Limited (Official Accreditor of ITIL®). In this seminar, all the contents from the official syllabus (learning plan) regarding Service Transition and Service Operations are conveyed.

 

ITIL® Lifecycle Package 3

This course should be the last course you attend to, before obtaining the ITIL® Expert certification. It is about the relationships of the topics partially examined individually, as well as about spanning topics like risk management and challenges during the implementation of ITIL® processes. In this seminar, all the contents from the official syllabus (learning plan) regarding Continual Service Improvement Transition and Managing across the Lifecycle are conveyed.

The constitutive ITIL® Lifecycle courses in detail:

ITIL® Service Design

Here you will learn the capabilities for designing IT Services and IT Service Management, by developing the required measurement systems and methods and preparing the later implementation and operation of the IT Services. This course is part of the Lifecycle Package 1. 

ITIL® Service Strategy

Here you will learn how to make the correct decisions at the strategical level and to develop the correct plans for the introduction of IT Services and IT Service Management. This course is developed according to the requirements of AXELOS Limited (Official Accreditor of ITIL®).

 

ITIL® Service Transition

Service Transition presents tips, guidelines and process activities for the transition to new or modified services in the segment of the productive business environment. It shows how the requirements of the Service Strategy (embedded in Service Design) are implemented taking into consideration the risks in Service Operation.

 

ITIL® Service Operation

Service Operation is the area, where the users come into contact with the IT organisation and sense its capability. The areas Strategy, Design, Transition and Improvement are experienced in the daily business. The focus is on the delivery and control process activities. Thereby, high-quality, up-to-date and management-capable services can be offered.

 

ITIL® Continual Service Improvement (CSI)

Find out how IT services and related processes can be continually improved and what added value is delivered by a continual service improvement. This course is developed according to the requirements of AXELOS Limited (Official Accreditor of ITIL®). All contents from the official syllabus (teaching plan) are included in the seminar.

ITIL® Managing across the Lifecycle (MALC)

This course is the last module leading to the title of "ITIL® Expert in Service Management". The objective of this seminar is the imparting and testing of knowledge across all ITIL® Service Lifecycle books. The seminar hereby focuses on the Business, the Management, as well as the monitoring of objectives, processes, functions and activities, as well as on the interactions between processes and the books.

The ITIL® Capability Module:

ITIL® Service Offerings and Agreements

Making correct decisions in the scope of the ITIL® processes assumes an extensive technical knowledge of the individual processes and their mode of operation. Develop a Service Portfolio with Service Catalogue. Only if you can link the theory with the practice, will you, as IT-responsible person, customer-responsible person, process owner, manager or process participant in the ITIL® processes, bring a contribution to the customer retention and creation of value. 

ITIL® Operational Support and Analysis

Service Operation is the area, where the users come into contact with the IT organisation and sense its capability. The areas Strategy, Design, Transition and Improvement are experienced in the daily business. The focus lies on the delivery and control process activities, as well as activities serving the continual improvement. Thereby, high-quality, up-to-date and management-capable services can be offered. 

 

ITIL® Planning, Protection and Optimization

The "ITIL® Planning, Protection and Optimisation" course is addressed to professionals in whose organisation the processes based on ITIL® are already implemented or are to be implemented. This course is especially addressed to operational employees, team leaders, project-responsible persons, service-responsible persons, customer-responsible persons, superiors and managers who wish to deepen their ITIL® capabilities and deal with the performing of changes, roll-outs and preparing releases. 

 

ITIL® Release, Control and Validation

The "ITIL® Release, Control and Validation" course is addressed to professionals in whose organisation the processes based on ITIL® are already implemented or are to be implemented. This course is especially addressed to operational employees, team leaders, project-responsible persons, service-responsible persons, customer-responsible persons, superiors and managers who wish to deepen their ITIL® capabilities and deal with the performing of changes, roll-outs and preparing releases.

ITIL® in Kombination mit anderen Standards

ITIL® meets PRINCE2®

Mit der innovativen Schulungsidee „ITIL® meets PRINCE2®“ der iTSM Group werden zwei etablierte fachliche Fortbildungen zu einem praxisgerechten Seminarpaket kombiniert. Zusätzlich glänzt dieses Angebot durch einen attraktiven Vorteilspreis.

Your contact person

Roland Hoffmann

Lead Trainer ITIL®