Consulting

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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Trainings

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Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

ITIL® Trainings

IT Infrastructure Library (ITIL®) is a collection of Best Practices for implementing an IT Service Management. In our trainings you will learn the processes which are necessary for the operation of an IT infrastructure, the structure organisation and the tools and in the end you can become certified as an “ITIL® Expert”.

Our Trainings for ITIL® 4:

ITIL® 4 Foundation

During this 3-days course, you will have enough time to process and consolidate your newly absorbed knowledge, in order to thus be optimally prepared for the exam at the noon of the third day. Thus you effectively become acquainted with a possible utilisation of ITIL® practices according to version 4 in your organisation.

ITIL® 4 Foundation – Fast Track

During this 2-days intensive course, for which the exam already takes place in the evening of the second day, you will quickly and compactly become acquainted with a possible utilisation of ITIL® practices in your organisation 

ITIL® 4 Managing Professional (MP) Transition

In this 5-day course you will deal with the ITIL® 4 topics in order to update your current certification of an ITIL® v3 Expert to the level of an ITIL® 4 Managing Professional (MP).

Das neueste Rahmenwerk für IT Service Management ITIL® 4 wurde durch AXELOS (offizieller Akkreditor von ITIL®) noch nicht vollständig ausgerollt. Unsere ITIL® 4 Trainings im Überblick finden Sie hier: ITIL® 4 Schulungen 

Our Foundation Courses for ITIL® v3:

ITIL® Foundation

The Foundation Course for IT Service Management in accordance with ITIL® v3. In our ITIL® Foundation trainings you will become acquainted with the utilisation of ITIL® processes. Also find out how customers perceive the IT Organisation nowadays and which criteria they apply to their assessment, what an IT Service and the IT Service Management needed for it is and how it could be implemented.

ITIL® Practitioner

In this training you will learn how the contents conveyed from the ITIL Foundation can be implemented into practice sustainably and with high quality. In this context, the training consists of 1/3 theory and 2/3 practical exercises.

ITIL® Practitioner Kompakt

ITIL®  Foundation and Practitioner in 5 Days. In this training you will learn how the contents conveyed from the ITIL Foundation can be implemented into practice sustainably and with high quality. In this context, the training consists of 1/3 theory and 2/3 practical exercises.

ITIL® (v3) online lernen

Mit dem iTSM Online Lernsystem haben Sie die Möglichkeit von jedem Ort aus zu lernen – egal wo Sie sich gerade befinden. Buchen Sie unser Web Based Training und starten Sie direkt mit der Lerneinheit. In unserer digitalen Schulung zum Thema ITIL® Foundation lernen Sie, den Nutzen von Service-Management-Prozessen in Ihrem Unternehmen optimal abzuwägen. Der Kurs beinhaltet die relevanten Prozesse, Funktionen, Rollen, Techniken sowie Methoden von international etablierten Best Practices und den neuen Service Lifecycle.

ITIL® Foundation Web Based Training

The constitutive ITIL® Modules:

ITIL® Lifecycle Package 1

The first part of the ITIL® Expert Package, to become an ITIL® Expert on the shortened way. This seminar is developed according to the requirements of AXELOS Limited (Official Accreditor of ITIL®). In this seminary, all the contents from the official syllabus (learning plan) regarding the topics Service Strategy and Service Design are conveyed.

 

ITIL® Lifecycle Package 2

The second part of the ITIL® Expert Package, to become an ITIL® Expert on the shortened way. This seminar is developed according to the requirements of AXELOS Limited (Official Accreditor of ITIL®). In this seminar, all the contents from the official syllabus (learning plan) regarding Service Transition and Service Operations are conveyed.

 

ITIL® Lifecycle Package 3

This course should be the last course you attend to, before obtaining the ITIL® Expert certification. It is about the relationships of the topics partially examined individually, as well as about spanning topics like risk management and challenges during the implementation of ITIL® processes. In this seminar, all the contents from the official syllabus (learning plan) regarding Continual Service Improvement Transition and Managing across the Lifecycle are conveyed.

The constitutive ITIL® Lifecycle courses in detail:

ITIL® Service Design

Here you will learn the capabilities for designing IT Services and IT Service Management, by developing the required measurement systems and methods and preparing the later implementation and operation of the IT Services. This course is part of the Lifecycle Package 1. 

ITIL® Service Strategy

Here you will learn how to make the correct decisions at the strategical level and to develop the correct plans for the introduction of IT Services and IT Service Management. This course is developed according to the requirements of AXELOS Limited (Official Accreditor of ITIL®).

 

ITIL® Service Transition

Service Transition presents tips, guidelines and process activities for the transition to new or modified services in the segment of the productive business environment. It shows how the requirements of the Service Strategy (embedded in Service Design) are implemented taking into consideration the risks in Service Operation.

 

ITIL® Service Operation

Service Operation is the area, where the users come into contact with the IT organisation and sense its capability. The areas Strategy, Design, Transition and Improvement are experienced in the daily business. The focus is on the delivery and control process activities. Thereby, high-quality, up-to-date and management-capable services can be offered.

 

ITIL® Continual Service Improvement (CSI)

Find out how IT services and related processes can be continually improved and what added value is delivered by a continual service improvement. This course is developed according to the requirements of AXELOS Limited (Official Accreditor of ITIL®). All contents from the official syllabus (teaching plan) are included in the seminar.

ITIL® Managing across the Lifecycle (MALC)

This course is the last module leading to the title of "ITIL® Expert in Service Management". The objective of this seminar is the imparting and testing of knowledge across all ITIL® Service Lifecycle books. The seminar hereby focuses on the Business, the Management, as well as the monitoring of objectives, processes, functions and activities, as well as on the interactions between processes and the books.

The ITIL® Capability Module:

ITIL® Service Offerings and Agreements

Making correct decisions in the scope of the ITIL® processes assumes an extensive technical knowledge of the individual processes and their mode of operation. Develop a Service Portfolio with Service Catalogue. Only if you can link the theory with the practice, will you, as IT-responsible person, customer-responsible person, process owner, manager or process participant in the ITIL® processes, bring a contribution to the customer retention and creation of value. 

ITIL® Operational Support and Analysis

Service Operation is the area, where the users come into contact with the IT organisation and sense its capability. The areas Strategy, Design, Transition and Improvement are experienced in the daily business. The focus lies on the delivery and control process activities, as well as activities serving the continual improvement. Thereby, high-quality, up-to-date and management-capable services can be offered. 

 

ITIL® Planning, Protection and Optimization

The "ITIL® Planning, Protection and Optimisation" course is addressed to professionals in whose organisation the processes based on ITIL® are already implemented or are to be implemented. This course is especially addressed to operational employees, team leaders, project-responsible persons, service-responsible persons, customer-responsible persons, superiors and managers who wish to deepen their ITIL® capabilities and deal with the performing of changes, roll-outs and preparing releases. 

 

ITIL® Release, Control and Validation

The "ITIL® Release, Control and Validation" course is addressed to professionals in whose organisation the processes based on ITIL® are already implemented or are to be implemented. This course is especially addressed to operational employees, team leaders, project-responsible persons, service-responsible persons, customer-responsible persons, superiors and managers who wish to deepen their ITIL® capabilities and deal with the performing of changes, roll-outs and preparing releases.

ITIL® in Kombination mit anderen Standards

ITIL® meets PRINCE2®

Mit der innovativen Schulungsidee „ITIL® meets PRINCE2®“ der iTSM Group werden zwei etablierte fachliche Fortbildungen zu einem praxisgerechten Seminarpaket kombiniert. Zusätzlich glänzt dieses Angebot durch einen attraktiven Vorteilspreis.

Your contact person

Roland Hoffmann

Lead Trainer ITIL®