Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation HR Management Software
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ITIL® Foundation Trainings

The "ITIL® Foundation" is the basic certification of the ITIL® framework.

Our trainings get you to the official PeopleCert® certificate in different formats.


ITIL® Foundation Inhouse Training

With our in-house trainings, we support the development of ITIL® competences specifically for your company.

In online live sessions or on-site at a location of your choice, we prepare your employees optimally for certification, which they take online on the PeopleCert® platform.

ITIL® 4 Foundations

In our ITIL® 4 Foundation training courses, our experienced trainers prepare you and your colleagues to use the latest ITIL® practices.

ITIL® Foundation Online

In our web-based trainings, you can achieve certification via a self-study course in a browser application. You have 60 days to complete the content in our iTSM Academy and can also be certified online afterwards.

ITIL® Foundation Virtual Classrooms

ITIL® 4 Foundation
Virtual Classroom Training

The 2-day ITIL® 4 Foundation course lays the foundation for the new ITIL® version - but as an online live session with trainer

Online Trainings for ITIL®



ITIL® Foundation Online Trainings

In the ITIL® 4 Foundation training cours, you will be introduced to the content with the help of case studies and quiz and chapter questions - all you need is a computer or tablet with a stable internet connection.

You will also receive an exam voucher that entitles you to take PeopleCert®'s online certifications - so you can also get your official certificate right away in an online exam.

ITIL® 4 Foundation Online

In our ITIL® 4 Foundation Online Training, you also lay the foundation for training as an ITIL® Managing Professional or Strategic Leader - but in the comfort of your computer.

In 6 modules that build on each other, our training teaches you all the content required by AXELOS (official accreditor of ITIL®) and prepares you perfectly for the official PeopleCert® certification, which you can also take online afterwards.

In-house trainings - trainings for companies and institutions

ITIL® as Inhouse Training

Would you like to introduce or deepen ITIL® knowledge in your company together with your colleagues? Our trainers can also support you on-site or in virtual classroom training and carry out the training and certification with you in your company or at a location of your choice.

On request, we will put together a tailor-made offerfor the training of your employees - simply contact us via our contact form.

You got any questions?

Cornelia Nitsch

Seminar Organisation