Our praxis workshops are events in which a smaller group intensely works on a topic with limited duration. A key performance indicator is thereby the cooperative and moderated mode of operation for a common goal.
With our workshop “Agile Service Management & ITIL® 4” we give you the possibility of understanding the most important innovations of ITIL® 4 in a compact overview and to directly discuss their relevance to your individual situation.
The ITSCM course handles the topic of IT disaster prevention and IT disaster management measures. You will hereby become acquainted with the appropriate norms, with the goal of implementing a suitable and effective management system.
The Change Management ensures that standardised methods and procedures are applied for an efficient and rapid handling of all changes to the IT. The objective is to minimise the effects of disruptions entailed by changes.
This 1-day workshop depicts methods for the systematic process implementation and enables you to be able to detect often occurring organisational obstacles and to overcome them.
IT Service Management is often connected to "the Tool" in practice. Naturally, the defined sequences also have to be technically supported for the appropriate acceptance in the best case. But how do I find "my tool"? Or is "my tool" also really the right one for me? We will show you our reference way to a substantiated and transparent decision in order to find and justify the suitable solution for you.
In unserem Workshop Problem Management und Problemlösungsstrategien begleiten unsere praxiserfahrenen Trainer Sie zwei Tage lang durch verschiedene Fragestellungen und etablieren mit Ihnen eine methodische Struktur zur Herangehensweise an Probleme im IT-Betrieb Ihrer Organisation. So erarbeiten wir gemeinsam Ansatzpunkte, mit denen Sie Ihr Service Management optimieren können.