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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With a more data-driven world the classical methods and tools for handling IT operations are no longer fitting the future needs. With the help of ServiceNow IT Operations Management (ITOM) we help our customers modernize, transform and reach the next level of automation and maturity. 


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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Our Praxis Workshops

Our praxis workshops are events in which a smaller group intensely works on a topic with limited duration. A key performance indicator is thereby the cooperative and moderated mode of operation for a common goal.

Agile Service Management & ITIL® 4

With our workshop “Agile Service Management & ITIL® 4” we give you the possibility of understanding the most important innovations of ITIL® 4 in a compact overview and to directly discuss their relevance to your individual situation.

IT Service Continuity Management

The ITSCM course handles the topic of IT disaster prevention and IT disaster management measures. You will hereby become acquainted with the appropriate norms, with the goal of implementing a suitable and effective management system.


Introduction to Change Management

The Change Management ensures that standardised methods and procedures are applied for an efficient and rapid handling of all changes to the IT. The objective is to minimise the effects of disruptions entailed by changes.


Methodology of the Project Implementation and Optimisation

This 1-day workshop depicts methods for the systematic process implementation and enables you to be able to detect often occurring organisational obstacles and to overcome them.

ITSM Tool Selection

IT Service Management is often connected to "the Tool" in practice. Naturally, the defined sequences also have to be technically supported for the appropriate acceptance in the best case. But how do I find "my tool"? Or is "my tool" also really the right one for me? We will show you our reference way to a substantiated and transparent decision in order to find and justify the suitable solution for you.

Problem Management und Problemlösungsstrategien

In unserem Workshop Problem Management und Problemlösungsstrategien begleiten unsere praxiserfahrenen Trainer Sie zwei Tage lang durch verschiedene Fragestellungen und etablieren mit Ihnen eine methodische Struktur zur Herangehensweise an Probleme im IT-Betrieb Ihrer Organisation. So erarbeiten wir gemeinsam Ansatzpunkte, mit denen Sie Ihr Service Management optimieren können.

How can we help you?

Daniel Nitsch

Head of People Enablement