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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Our Mission

We streamline and accelerate the services of our customers, digitize and automate them in all areas of the company. We inspire, empower and inspire their employees and bring about the seamless integration and objective control of the sourcing partners involved. Together with our customers, we master the challenges of digitization, combine the existing with the new, and create customer-specific innovations that inspire.

iTSM stands for Inspiring & Tailored Service Mastery.


Innovations do not emerge on the drawing board and you as a customer know your market and your individual challenges best. Therefore we will not promise you finished innovations. But what we promise: We have the high claim to inspire you! We promise a holistic consulting approach that opens the view for systemic optimizations and development opportunities.


There are experts for every task. That's why our business units do not work in isolation, but are always networked and interlinked. We are able to set up interdisciplinary teams that can be scaled at will according to project requirements and scope. In this way, we ensure more efficient and better results and offer tailor-made consulting.

Service Mastery

With Service Mastery, we provide complete mastery of any requirements associated with providing & managing services and service processes in your organization.

"We create guard rails for your transformation into an agile and dynamic organization."

Siegfried Riedel, CEO

We combine the existing with the new and create customer-specific innovations.

We inspire our clients because in the consulting process we dedicate our entire passion to the perfect interplay of people, skills, processes, solutions and partners and open up new horizons for our clients. We are also in a position to leverage unknown potential in existing processes and develop completely new services for them.

We act on a customer-specific basis and tailor our consulting and implementation services to the specific task at hand. In this way, we offer our clients the optimum advantage from our extensive expertise. With Service Mastery, we provide complete mastery of all requirements associated with the provision and management of services and service processes in the companies of our customers.

We master all business impact dimensions and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. In short, we are a guarantee of success for value creation and the positive efficiency of our customers' services and processes.

Die Gesellschaften der iTSM Group

Zur Gruppe gehören weitere 100%-Tochtergesellschaften. Die rund 750 Kunden in Deutschland, Österreich, der Schweiz, Rumänien und den Niederlanden aus Wirtschaft und öffentlicher Verwaltung werden von derzeit 175 Mitarbeitern betreut. Hauptsitz der iTSM Consulting GmbH ist Bodenheim bei Frankfurt. Sie wird durch den ITSM- und Organisationsexperten Siegfried Riedel geleitet.

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Our expertise

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