Digitization in the world of work is here to stay. But challenges for optimization remain. The iTSM Group has been one of the leading experts for digital transformation in enterprise service management for 20 years now. We focus on your concerns and meet your individual challenges with customized solutions. We promise you inspiration, interdisciplinary project teams and certified training for a real competitive advantage. We succeed in this because we design people, processes, technologies and partners as a holistic unit. Together, we accelerate the right processes and you benefit from our network of long-standing and successful partnerships.
Over 200 employees listen to you and live the iTSM Group brand promise: Create your future and become better! Inspiring & Tailored Service Mastery for your digital success.
"Trusted Quality Switzerland GmbH" represents the iTSM Group on the Swiss market with the entire range of services of our group of companies.
Our subsidiary "Softpoint Trusted Quality GmbH" represents our group of companies on the Austrian and Eastern European market with the entire service portfolio of the iTSM Group.
Our subsidiary "Trusted Quality NL B.V." in the Netherlands represents the companies of iTSM Group on the market in the Benelux countries with the entire service portfolio of the iTSM Group.
"iTSM Trusted Quality S.R.L." in Romania represents the iTSM Group on the Romanian market and is a competence centre for developing technical specialists. The main office of the company is in Bucharest, Romania.
Trusted Quality UK Ltd." represents the iTSM Group on the market in the United Kingdom with the entire service portfolio of the group of companies.
As a socially responsible employer, we owe the success of the iTSM Group largely to our employees. It is therefore very important to us that you feel comfortable with us from day one and find a working environment in which you can develop your individual skills and use your strengths in a targeted manner.
As a family-managed company, the iTSM Group takes its social responsibility very seriously. Our actions are embossed with authenticity, responsibility, credibility and dependability.
Companies of all sizes insufficiently protect their infrastructure or procure important products that provide IT with "Security Information and Event Management", for example. In almost all cases, there is no tailored, product-independent solution to perform automated initial response to serious security incidents.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
iTSM Group announced today that it has joined the Scaled Agile Partner Network as a Bronze Transformation Partner. This worldwide network includes transformation and platform providers who help enterprises facilitate and accelerate business results through adoption of the Scaled Agile Framework® (SAFe®).
With the right system integration, field service management can be more automated. In this way, standardised processes ensure an improvement in the transparency and performance of the field service, which benefits both the customer and the company.