Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Identity & Access Management

Complete control of permissions and access for better security



Increase the security of devices, systems and data through access control

Managing digital identities, their individual permissions, and access to resources has become an equally complex task due to complex IT systems, applications and data. Identity & Access Management (IAM) is an IT discipline that ensures that the right people have access to the right resources at the right time, while also preventing unauthorized access.

Identity management solutions that take advantage of your organizations IT infrastructure and platforms play an important role in improving IT security, compliance, and governance

As iTSM Group, we support you in setting up a comprehensive Identity & Access Management in ServiceNow®, thus ensuring appropriate access and management of information and systems in your organization.

Whitepaper on optimising identity management

Identity governance as a necessary extension stage of organizations' digital transformations: Learn how to integrate identity management into digital processes that span your entire organization.

Download the whitepaper

Identity Governance and Access Management with ServiceNow® and Clear Skye

Clear Skye is an identity security solution built on the ServiceNow Platform. It provides optimized identity governance through access request, access certification, employee lifecycle automation, and business intelligence. Clear Skye provides deeper identity control and insights and builds a bridge between the business and IT.

It also provides greater clarity for IT security and audit teams by consolidating identity management with critical functions, such as ITSM, ITOM, CMDB, IRM and SecOps, in one central location.

Clear Skye not only enables proper access control but also extensive automation of processes throughout the entire lifecycle of digital identities and the subsequent use of business intelligence.


Identity lifecycle management

Ensures that users are able to access data in a policy-compliant manner and according to their access level in order to work efficiently.

Access requests and help desk

Reduces help desk workload and increases user satisfaction with clear processes for access requests.

Access reviews

Increase the speed and accuracy of access attestations and gain insight and control over which access levels are appropriate for users and groups.

Workflow management

Clear Skye enables IGA actions within the modern Flow Designer No/Low Code workflow system on ServiceNow and does everything an IGA program should do while improving your overall business.



Our partner in Identity & Access Management: Clear Skye

Clear Skye is the only identity security and governance solution built natively on the ServiceNow® Now platform. The application reshapes enterprise identity and risk management by providing organisations with better identity control and further bridging the gap between business and IT in their familiar user interface.

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IT Security

With our services in the area of IT security, we support our customers in ensuring the secure operation of their technical structures and in meeting the constantly growing compliance requirements arising from information security, data protection and risk management.

To IT Security

Do you have any questions?

Claude Baumann

Head of Group Sales

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ