Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Service Management

Consulting and implementation for optimized services as an effective interface between offer and customer


Tailored strategies for building and operating digital services

With our leading expertise in service management, we - the iTSM Group - have been supporting more than 750 national and international customers in mastering their digital services holistically for more than 20 years. With a constant eye on optimizing the organization's performance and making processes measurable and controllable according to clear quality criteria, we always think in terms of solutions, implement them and produce results that generate verifiable benefits for you.

In doing so, we help with the optimal alignment of the structural and process organization, digitize and automate common tasks in service management - whether with classic, agile or hybrid methods.

We succeed in this because we design people, processes, technologies and partners as a unit and put together our project teams in a customized and interdisciplinary manner for you. With our services, we enable your organization to streamline and accelerate services to ensure the greatest possible innovation thrust.

We support you on these levels:

Strategic consulting

In service management consulting, we support you at the strategic level in setting up or expanding your service management platform and dovetailing it with various specialist departments.

Service process optimization

Our experts work with you to analyze your service processes, streamline and accelerate them, and identify additional potential for digitalization and process automation.

Platform implementation

Our large number of certified developers, architects and consultants are the right team for the implementation and integration of various platforms for Enterprise Service Management.

Trainings & workshops

As an accredited training house, we train your employees in the use of tools and common methods and standards in our training courses for IT service management and project management.

Service expertise for a wide range of sectors

Public sector

With our expertise in process management, data protection and IT security, we are an experienced and comprehensive partner in service management for the digitalization of administration.

Industry & manufacturing

Mastering the transformation to Industry 4.0 in Operation Technology Management or simplifying spare parts management with AI.

Customer service

Enable your customers to interact mobile, efficiently and 24/7 through a Customer Service Management with AI Self Services and provide your service agents with all relevant information centrally.  

Finance sector

We are the holistic partner for wholesome IT service operations in banking and finance and help our clients in this area to transform their structures, processes and platforms - from consulting to implementation to ongoing operation.

Legal departments

In Legal Operations Management, we help legal departments unleash the power of automation for legal workflows or directly implement and integrate ServiceNow® Legal Services Delivery for your organisation. 

Field service

Thanks to Field Service Managements, employees in the field can be provided with the right information at the right time and routes can be planned more effectively.


With ServiceNow® Managed Services as a base for the digital service transformation of social enterprises and NGOs

The services of the iTSM Group in service management

Enterprise Service Management

We support you in the digitization and networking of relevant business processes and services as well as the more efficient integration of your employees via an enterprise service management platform. 

To Enterprise Service Management

IT Service Management

In IT service management, we support you in optimally aligning your organizational structure and processes and digitalize and automate common tasks in service management - using classic, agile or hybrid methods.

To IT Service Management


Service processes

Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and activities that do not add value. On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes, and identify additional potential for process digitization and automation.  

To process consulting

Service management trainings

In our trainings and workshops we educate you and your colleagues on software and frameworks in the field of IT service management and project management and certify according to official standards.

To Service Management Trainings

Service management outsourcing

With our Service Management as a Service (SMaaS) services, we take care of the day-to-day operational IT service management tasks of our customers.

We make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

To Service Management as Service


Service catalogue management

Present your IT services to your customers and improve customer relations and service orientation. With the service catalog, you can also optimize the allocation of costs and revenues according to the source and form the basis for a business impact analysis.

To Service Catalogue Management


5 tips to relieve your IT team capacities

In this guide, we present five valuable tips to help you optimize your (IT) service management and deploy your team capacities in a targeted and efficient manner. From focusing on your core competencies to continuously improving your services and processes, we provide tried-and-tested approaches and proven tips to increase the success of your IT organization. 


ServiceNow® - the foundation of organization-wide service management

Cross-departmental workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state of the art self services - this is the core of the ServiceNow® Enterprise Service Management.

In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or crisis management - the platform offers functionalities that connect people, functions and systems, accelerate innovation, increase agility and boost productivity.

The modular structure and the platform from the cloud make flexible adaptation to the needs of the respective organization possible.

Our partners

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.


iTSM Knowledge

How can we support you?

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

Tel.: +49 6135 9334 0


iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

Tel.: +43 732 794479 0


iTSM Group Switzerland

Trusted Quality Switzerland GmbH
Prime Center 1, 7th Floor
8058 Zürich


The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich


Tel.: +41 44 567 61 00

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ