Focus

› Agile Transformation › Digital transformation › Information Security › Process Transformation › Service Management

Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

› Agile Service Management › Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

› Consulting for Digitalisation › Organizational Change Management

› Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

› Business Process Management › Digitalisation of business processes › Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

› Agile & IT Service Management › Customer Service Management › Enterprise Service Management › HR Management Software › Service Management as a Service › Service management trainings

ServiceNow®

› Now Platform portfolio › ServiceNow® Application Management › ServiceNow® Consulting › ServiceNow® Implementation › ServiceNow® Managed Services › ServiceNow® UX Design › ServiceNow® trainings

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries.

› ServiceNow® CSM › ServiceNow® CMDB › ServiceNow® HR Service Delivery › ServiceNow® ITOM › ServiceNow® IT Service Management

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms.

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services.

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings

Trainings for ITSM and project management

› Inhouse Trainings › ITIL® › PRINCE2® › Scrum › ServiceNow® › Simulations › Workshops › Online trainings

With our in-house trainings we support the development of the competencies of your employees specifically for your company.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

› ITIL® (Version 5)

Training for the process-oriented method for project management, which is based on best practices.

› PRINCE2® Project Management Foundation Online

› Scrum Fundamentals Online

Trainings on a variety of aspects of the cloud-based Now Platform of ServiceNow®.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

› Apollo 13 Simulation › Challenge of Egypt™ › Grab@Pizza-Simulation › ITSM around the World › MarsLander® – an ITIL® 4 Simulation › The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

› Digital Learning Solutions › IT service management at a glance (EN) › ITIL® 4 Foundation Online › ITIL® 5 Foundation Online › PRINCE2® Foundation Online › Scrum Master & Product Owner Online

Knowledge

› iTSM assessments › Events › Guides › ITSM News › iTSM webinars › ServiceNow® Tutorials

In our iTSM assessments you gain a structured overview of your organization’s current state and identify specific areas for action.

› Ready for CMDB Discovery? › To what extent does the NIS2 Directive apply to you?

› Establishment of business continuity management › GBS Employee Workflows › HR Case Management › Identity Management Whitepaper › KPIs Optimizing Procurement › Risk Assessment Whitepaper › Service Catalogue Management › ServiceNow® ITSM: Incident triage in the Employee Center › Freeing up IT team capacities

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

About

Get to know the iTSM Group

› Our Mission › Management › Career › References › Partners › Companies › Locations › Social Responsibility

ServiceNow® Trainings

Certifications for the use of the Now Platform

As an Authorized Training Partner of ServiceNow®, we can help you and your employees achieve the official ServiceNow® certificate - in-house at your organization, in our training centers or online.

ServiceNow® certifications

As an authorized ServiceNow® training partner, we will get you to your official certifications for working with the Now Platform and its further development - whether as a platform admin or in other areas, HR IT or otherwise.

To ServiceNow® authorized trainings

ServiceNow® Workshops

In our ServiceNow® workshops, we train you and your employees in the use and further development of ServiceNow® and its modules. The focus is on various practical use cases.

To ServiceNow® workshops

ServiceNow® as in-house Training

With our in-house training courses, we support the development of ServiceNow® competences specifically for your company.

In online live sessions or on-site at a location of your choice, we help your employees to develop their skills.

To ServiceNow® Inhouse

ServiceNow® authorized Trainings

Trainings For ServiceNow® Admins And Platform Owners

ServiceNow® Administration Fundamentals

In our three-day ServiceNow® Admin Fundamentals training course, you will learn about system administration and configuration of the Now Platform and be prepared for your ServiceNow Certified System Administrator (CSA) certification.

To the ServiceNow® Training

ServiceNow® Admin Advanced

During this two-day training course, you will receive in-depth instruction on application data management, visualizations, development, troubleshooting, integrations, security, and platform optimization.

To the ServiceNow® Training

ServiceNow® AI Implementation

Familiarize yourself with the implementation, configuration, and governance of AI-powered features on the ServiceNow® platform and earn your certification.

You will learn how to effectively use generative and agentic AI, administer Now Assist, and develop AI-based workflows and agents.

To the ServiceNow® Training

Trainings For ServiceNow® ITSM

ServiceNow® ITSM Fundamentals

Learn how to integrate ITSM processes into ServiceNow® in just two days, either online or in person.

This training provides a comprehensive foundation for managing and optimizing IT services using the Now Platform, as well as essential information about other applications on the platform, such as Configuration and Knowledge Management.

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ServiceNow® ITSM Implementation

Our three-day ServiceNow® IT Service Management (ITSM) Implementation course provides a comprehensive foundation for the successful implementation of ITSM solutions on the Now platform in order to efficiently and effectively organise IT service processes within the company.

To the ServiceNow® Training

ServiceNow® CMDB Fundamentals

Our three-day ServiceNow® CMDB Fundamentals training course is ideal for people who want to understand the basics of CMDB and learn the principles of automation and maintenance to improve the efficiency and reliability of IT services in their organisation.

To the ServiceNow® Training

Trainings For ServiceNow® ITAM

ServiceNow® Hardware Asset Management Fundamentals

In our three-day ServiceNow® Hardware Asset Management (HAM) Fundamentals training, our ServiceNow®-certified trainers will guide you through the core concepts of hardware asset tracking, lifecycle management and best practices within the Now® platform.

To the ServiceNow® training

ServiceNow® SAM Professional Fundamentals

In our three-day ServiceNow® Software Asset Management (SAM) Professional Fundamentals training course, our ServiceNow®-certified instructors will teach you how to set up, configure, and use Software Asset Management within ServiceNow® IT Asset Managements.

To the ServiceNow® Training

ServiceNow® Discovery Fundamentals

In our three-day ServiceNow® Discovery Fundamentals training course, you’ll lay the groundwork for a robust infrastructure operations management system. With Discovery—part of ServiceNow® ITOM—you can capture IP-enabled configuration items (CIs) and map their relationships and dependencies.

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Trainings For ServiceNow® HRSD

ServiceNow® HR Fundamentals

In our two-day ServiceNow® Human Resources Fundamentals training course, our ServiceNow®-certified trainers will teach you how to configure ServiceNow® Human Resources Service Delivery (HRSD) - the HR management module in the Now® platform.

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ServiceNow® HR Implementation

The two-day ServiceNow® HR Implementation training course will provide you with knowledge on setting up and configuring ServiceNow® HRSD.

Together with "ServiceNow® HR Fundamentals", this training course prepares you for the ServiceNow® Certified Implementation Specialist - Human Resources (CIS-HR) certification exam.

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Trainings For ServiceNow® Developers

ServiceNow® Application Development Fundamentals

In our three-day ServiceNow® Application Development Fundamentals course, you will be trained in application development within ServiceNow®. On your personal ServiceNow® sandbox instance, you will develop your own applications in the Now platform.

To the ServiceNow® Training

Other ServiceNow® Specialist Trainings

ServiceNow® CSM Essentials

In this course, you will learn the basics of configuring and managing ServiceNow® Customer Service Management.

After completing the course, you can take the exam for your Certified Implementation Specialist – Customer Service Management (CIS-CSM) certification online on the ServiceNow® learning platform.

To the ServiceNow® Training

ServiceNow® SPM Fundamentals

In our three-day ServiceNow® Strategic Portfolio Management (SPM) Fundamentals training, our ServiceNow®-certified trainers will guide you through project portfolio management in ServiceNow® and sharpen your focus in terms of portfolio alignment, value-based decision-making and continuous portfolio adaptability.

To the ServiceNow® training

Our ServiceNow® Praxisworkshops

ServiceNow® Asset vs. CI

Learn exactly what Asset and Configuration Items in ServiceNow are all about during this one-day workshop.

We will look at assets and CIs from a process perspective as well as from a technical perspective. Additionally, you will learn how assets and CIs can be related to each other.

To ServiceNow® Asset vs. CI

Java-Script Coding in ServiceNow®

With our ServiceNow® Scripting Workshop you will learn in two days the difference between client-side and server-side scripting, as well as their application areas.

Best practices such as 'customizations to out of the box scripting' will be discussed. All topics will be applied with a use case during this workshop.

To Java-Script Coding in ServiceNow®

ServiceNow® Reporting

In our workshop on reporting in ServiceNow®, we work with you to develop your KPIs for your organization's ITSM processes and show you how to capture them in reports and dashboards in ServiceNow®.

You will learn about both the out-of-the-box functionalities and more advanced reporting features in ServiceNow® and will then be able to create and customize attractive reports according to your requirements.

To ServiceNow® Reporting

ServiceNow® Best Practice Service Portal

During this one-day workshop, you will learn how to create a widget as well as tips and tricks for using the ServiceNow® Service Portal.

The main goal of this workshop is to enable you to create your own widgets. Furthermore, you will learn how the Contextual Search in combination with the Knowledge Base can strengthen the self-service.

Best Practice Service Portal

ServiceNow® Trainings Inhouse

Specialized ServiceNow® trainings according to your requirements

In addition to workshops and authorized training and certification courses, we also offer customer-specific inhouse training for you and your employees. In doing so, we specifically address the requirements of your organization and take into account the special features of your ServiceNow® instance. These in-house training courses are conducted by our experienced consultants and trainers. You therefore benefit from their practical experience and examples from their practical work with the Now® platform, which they will bring to your workshop.

The customization and direct involvement of your employees will make the workshop particularly effective and help maximize the benefits of the ServiceNow® platform in your company. We determine the scope of the workshops and the necessary materials - such as a presentation, training documents or practical exercises - individually according to your wishes.

Send inquiry

Your benefits from our ServiceNow® in-house training

Customized training courses

The training sessions are tailored to the needs and challenges of your organization so that the specific requirements and processes are discussed directly

Increased efficiency

By focusing on relevant topics and processes, the implementation and use of your ServiceNow® platform can be made more efficient

In-depth expertise

Your employees receive in-depth insights and practical knowledge tailored to their specific roles and tasks

Problem solving and practice transfer

Specific problems and obstacles can be addressed and solved directly by your employees in the workshop, which also optimizes work processes and increases productivity

Engagement and cooperation

A customized workshop promotes collaboration between your teams, which also leads to better coordination and communication within your company

Lower costs

The costs for further training are significantly lower per employee compared to individual bookings for open training courses.

Possible in-house topics

ServiceNow® Reportings

ServiceNow® Change Management

ServiceNow® Incident Management

ServiceNow® Problem Management

ServiceNow® Customer Service Management

ServiceNow® and JavaScript

ServiceNow® CMDB Introduction

ServiceNow® Asset and CI

ServiceNow trainings for your organization - Inhouse

Would you like to bring ServiceNow® into your company or deepen it together with your colleagues? Our trainers can also support you on site and carry out the training and certification with you at your company or at a location of your choice.

We can put together a training offer for your employees on request - simply contact us on the following page.

Get a quote

Impulses for using ServiceNow®

Learn more about the application of ServiceNow® in our webinars.

To ServiceNow® Webinars

ServiceNow® Career Accelerator

To prepare job seekers for the job as a ServiceNow® Consultant, Developer or User, our partnership in the ServiceNow® Career Accelerator offers the opportunity to gain qualifications and become a ServiceNow® Associate & Certified Professional. Individuals registered as job seekers can participate in the program through an education voucher from the German Federal Employment Agency and gain access to technical and language training, industry-recognized certifications, and an internship with iTSM Group.

Infos zu ServiceNow® Accelerator

How can we support you?

ServiceNow®
consulting

As an Elite Partner of ServiceNow®, iTSM Group is one of the most distinguished consulting firms for the Enterprise Service Management Platform of ServiceNow® in Europe.

We support our customers with a holistic approach on different levels: We offer consulting on management, process and service level, develop the platform with our certified developer team according to the requirements of your organisation or operate it reliably.

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