As an authorised training partner of ServiceNow® (ATP), our ServiceNow® training courses & workshops teach you and your employees how to use the software safely - regardless of whether you work in the areas of IT, security, personnel or customer service or want to create custom applications.
In our Customer Service Management Workshop, you will learn the core elements of Customer Service Management (roles, case handling, supporting platform functionalities) within one day.
The course also prepares participants without prior ServiceNow® knowledge for the handling of cases and shows you how to optimize your customer service from the request to the solution.
The ServiceNow® Reporting workshop is a two-day workshop that enables you to implement your own KPI's for ITSM processes in the form of reports and dashboards in ServiceNow®.
Here we will learn about the out-of-the-box functionality as well as some advanced features of reporting in ServiceNow® and how attractive reports can be customized and created according to your requirements.
During this one-day workshop, you will learn how to create a widget as well as tips and tricks for using the ServiceNow® Service Portal.
The main goal of this workshop is to enable you to create your own widgets. Furthermore, you will learn how the Contextual Search in combination with the Knowledge Base can strengthen the self-service.
Learn exactly what Asset and Configuration Items in ServiceNow are all about during this one-day workshop.
We will look at assets and CIs from a process perspective as well as from a technical perspective. Additionally, you will learn how assets and CIs can be related to each other.
With our ServiceNow® Workshop Scoped Applications you will learn in one day how to create Scoped Applications with the help of the Guided Application Creator and how to extend them with the ServiceNow Studio.
Thus, the workshop is perfectly suited to further deepen your knowledge from the ServiceNow Fundamentals or if you have already heard about Scoped Applications in another context.
With our ServiceNow® Scripting Workshop you will learn in two days the difference between client-side and server-side scripting, as well as their application areas.
Best practices such as 'customizations to out of the box scripting' will be discussed. All topics will be applied with a use case during this workshop.
The ServiceNow® Human Resources Service Delivery application automates standard HR processes within the HR organization.
The goal of the workshop is to eliminate the number of checklists, e-mail exchanges and phone calls performed by the HR team.
With our Workshop Operation of ServiceNow® you learn what you need to know about the operation of your ServiceNow® instance in one day. The workshop focuses on planning, implementing and testing upgrades.
The workshop also covers topics such as cloning an instance, working with the Automated Test Framework and helpful resources such as the Known Error Portal.
With our ServiceNow® First Touch training, you will get to know ServiceNow® ITSM using a practical example and learn how you can organize your IT service management and its processes with ServiceNow® and implement them in accordance with ITIL®.
The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® inside out. This makes you the right person to map even complex processes in ServiceNow®.
To prepare job seekers for the job as a ServiceNow® Consultant, Developer or User, our partnership in the ServiceNow® Career Accelerator offers the opportunity to gain qualifications and become a ServiceNow® Associate & Certified Professional. Individuals registered as job seekers can participate in the program through an education voucher from the German Federal Employment Agency and gain access to technical and language training, industry-recognized certifications, and an internship with iTSM Group.
You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.
On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.
As an Elite Partner of ServiceNow®, iTSM Group is one of the most distinguished consulting firms for the Enterprise Service Management Platform of ServiceNow® in Europe.
We support our customers with a holistic approach on different levels: We offer consulting on management, process and service level, develop the platform with our certified developer team according to the requirements of your organisation or operate it reliably.