ServiceNow is a Cloud-based Software-as-a-Service provider, which supplies technical Management Support like Asset and License Management for the IT Operation, as well as Help Desk features. The core functions centre on the management of roles, incidents, problems and changes in the IT Service Management.
With the ServiceNow platform you can work effortlessly across teams, silos and systems. Regardless of you working in the IT, Security, Human Resources or Customer Service sectors, or you simply wish to create your own user-defined applications - you can gather splendid experiences and optimise your work processes.
ServiceNow Fundamentals was developed for users with various organisation roles, who are to work within the ServiceNow platform. During the seminary, the participants become acquainted with the ServiceNow user interface, receive a summary of the database schema, understand the purposes of the applications and get to know extended features and functionalities like scripting and application development.
In this course, the application development process from ServiceNow is used for developing an award-winning loaner device application. The participants will use a Sprint-based approach for the development and implementation of functions which, at the end of each content section, will have a “product ready for delivery” as a result.
ServiceNow Discovery is a Stage-1 building block of the ServiceWatch Suite from ServiceNow and constitutes the foundation for mature, infrastructural Operations Management. With the help of probes, sensors and recognition patterns, this ITOM application captures IP-capable Configuration Items (CIs) and reproduces their relationships and dependencies in its ServiceNow CMDB.
In the ServiceNow IT Service Management (ITSM) Fundamentals training, the participants will become acquainted with the lifecycle of ServiceNow ITSM applications from a Persona point of view – i.e. from the perspective of all relevant stakeholders and people using the applications daily for their work.
During this three-day interactive training course, the participants from a customer reports (requests) backorders department will work on configuring IT Service Management applications in ServiceNow. These reports contain the most frequent implementation requests for each application and offer the participants practical experience which can be immediately utilised for ServiceNow implementations.
Certified ServiceNow Trainers ensure a Rapid Skill-Up of your own development and operational stream and guarantee the know-how transfer already during the project stage and of course also in the Hypercare mode. We have decided for ServiceNow as one of the four leaders of the Gartner Quadrant “Enterprise High-Productivity Application Platform as a Service, hpaPaaS”, as in the course of the digitisation, the Rapid Deployment is automated the farthermost, explicitly in the field of Testing and Security.