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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With a more data-driven world the classical methods and tools for handling IT operations are no longer fitting the future needs. With the help of ServiceNow IT Operations Management (ITOM) we help our customers modernize, transform and reach the next level of automation and maturity. 


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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

ServiceNow Trainings

ServiceNow is a Cloud-based Software-as-a-Service provider, which supplies technical Management Support like Asset and License Management for the IT Operation, as well as Help Desk features. The core functions centre on the management of roles, incidents, problems and changes in the IT Service Management.

With the ServiceNow platform you can work effortlessly across teams, silos and systems. Regardless of you working in the IT, Security, Human Resources or Customer Service sectors, or you simply wish to create your own user-defined applications - you can gather splendid experiences and optimise your work processes.


Our ServiceNow Courses:

ServiceNow Fundamentals

ServiceNow Fundamentals was developed for users with various organisation roles, who are to work within the ServiceNow platform. During the seminary, the participants become acquainted with the ServiceNow user interface, receive a summary of the database schema, understand the purposes of the applications and get to know extended features and functionalities like scripting and application development.

ServiceNow Touch & Feel

Mit unserem Training ServiceNow Touch & Feel  lernen Sie an einem Tag die Vielfalt von ServiceNow am praktischen Beispiel kennen und erfahren, wie Sie eine ITIL® gerechte Umsetzung mit der Grundkonfiguration von ServiceNow vornehmen können. 

Im Fokus des Kurses liegt die praktische Umsetzung einer Story unter Anleitung unserer Trainer, die reichlich ITIL® Erfahrung mitbringen und ServiceNow umfassend kennen. Somit werden Sie in die Lage versetzt, auch komplexere Prozesse in ServiceNow abzubilden.

ServiceNow ITSM Fundamentals

In the ServiceNow IT Service Management (ITSM) Fundamentals training, the participants will become acquainted with the lifecycle of ServiceNow ITSM applications from a Persona point of view – i.e. from the perspective of all relevant stakeholders and people using the applications daily for their work.

ServiceNow ITSM Implementation

During this three-day interactive training course, the participants from a customer reports (requests) backorders department will work on configuring IT Service Management applications in ServiceNow. These reports contain the most frequent implementation requests for each application and offer the participants practical experience which can be immediately utilised for ServiceNow implementations.

ServiceNow Application Development Fundamentals

In this course, the application development process from ServiceNow is used for developing an award-winning loaner device application. The participants will use a Sprint-based approach for the development and implementation of functions which, at the end of each content section, will have a “product ready for delivery” as a result.

ServiceNow Discovery Fundamentals

ServiceNow Discovery is a Stage-1 building block of the ServiceWatch Suite from ServiceNow and constitutes the foundation for mature, infrastructural Operations Management. With the help of probes, sensors and recognition patterns, this ITOM application captures IP-capable Configuration Items (CIs) and reproduces their relationships and dependencies in its ServiceNow CMDB.

ITIL® & ServiceNow - Unsere Kombinationskurse

Wenn Sie in Ihrem Unternehmen die cloud-basierten Software-as-a-Service (SaaS) für Enterprise Service Management einsetzen oder den Einsatz planen, empfehlen wir Ihnen unsere Kombinationsschulungen. So werden Sie und Ihre Kollegen bestmöglich zum Service Management geschult: sowohl im international anerkannten Rahmenwerk für IT Service Management (ITIL®), als auch in die Nutzung der Software von ServiceNow einweisen - selbstverständlich inklusive offizieller PeopleCert® Zertifizierung.

Zu ServiceNow und ITIL® Kombinationskursen

Your contact person

Daniel Nitsch

Head of People Enablement