Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

ServiceNow® tutorials

Tips for ServiceNow® users

Learn more about detailed issues in the application and optimization of ServiceNow® in short videos.

Explanatory videos on ServiceNow® platform features

The Now Platform is a powerful tool for digitizing and partially automating your processes and services. But the variety of possibilities makes it difficult to use the software efficiently. Which processes can I map in ServiceNow® and how? Which modules and functionalities should I use? Which possible applications do I have in different areas of the company? What are the infrastructure requirements?

A multitude of questions that we want to clarify for you here in various short tutorial videos on different topics. We will show you how to create portals, pages and widgets or give you development insights, such as the method "getRefRecord()" - enjoy the videos!

ServiceNow® service portal #1 – Overview of service portal app basics, portals creation and tricks


In this video, we give an overview and some basics on how to create a portal and show some very important tips. Then we will go into one of the main modules: portals. As mentioned in the video: if we need to highlight the core application modules when we look at the service portal modules, we can call them portals, pages and widgets.

ServiceNow®️ service portal #2 – How to create portal pages


In this video, we will show you how to create pages and add content to pages in ServiceNow® Service Portal using out-of-the-box widgets. We compare the page designer and the page editor and explain their benefits in specific deployment scenarios. 

ServiceNow®️ service portal #3 – widgets basics


In this video, we will talk about the main components of widgets (HTML template, client controller and server part). We will also cover how to add widgets to pages and modify the instance options for each widget so that we can reuse them everywhere.

ServiceNow®️ service portal #4 – debug as a master


How do you normally debug service portal widgets in ServiceNow®? In this video, Felipe Schmit will show you two ways to debug and find out which is easier and faster in some scenarios, such as when debugging an out-of-the-box widget or a custom widget.

ServiceNow®️ service portal #5 – Widgets reusability and creating new options


The reusability based on widget options is very important, so you do not have to reinvent the wheel whenever you have a requirement. Therefore, it is very important to know existing widgets and their usages. Usually, you can simply set up widget options for widget instances and do not need to code a line. Sometimes this is not possible — then you create your own widget and its options.

ServiceNow®️ service portal #6 – Widgets: HTML, Client Controller and Server Script interaction



Creating a widget from scratch requires some structure. In this video, we will show you how to create a widget with no code inside. We will take it step by step, highlighting the details of the HTML, Client Controller and Server Script parts. In this specific classic example, we hit a button to retrieve the data from the server.

As mentioned in the video, there is a link for reference regarding the 'this.server.get()' function from the website:

ServiceNow®️ quick tip: getRefRecord()


In this video, we would like to put into practice a very useful method that will save you lines of code and make your code even more readable! The method is called "getRefRecord()" and should be used more often, as it is standard.

ServiceNow®️ quick tip – force records to update sets


Have you ever had the challenge that you needed to add some records to an update set, but those were not captured? Well, there are some ways of doing this instead of simply modifying the attribute in the table itself, because sometimes we still don't want every record to be captured in an update set. Therefore, in this video, we will show you how you can achieve this with only a few lines of code!

Impulses for using ServiceNow®

Learn more about the application of ServiceNow® in our webinars.


To ServiceNow® Webinars

ServiceNow® consulting

On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.

You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.

To ServiceNow® consulting

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ