Learn more about detailed issues in the application and optimization of ServiceNow® in short videos.
The Now Platform is a powerful tool for digitizing and partially automating your processes and services. But the variety of possibilities makes it difficult to use the software efficiently. Which processes can I map in ServiceNow® and how? Which modules and functionalities should I use? Which possible applications do I have in different areas of the company? What are the infrastructure requirements?
A multitude of questions that we want to clarify for you here in various short tutorial videos on different topics. We will show you how to create portals, pages and widgets or give you development insights, such as the method "getRefRecord()" - enjoy the videos!
In this video, we give an overview and some basics on how to create a portal and show some very important tips. Then we will go into one of the main modules: portals. As mentioned in the video: if we need to highlight the core application modules when we look at the service portal modules, we can call them portals, pages and widgets.
In this video, we will show you how to create pages and add content to pages in ServiceNow® Service Portal using out-of-the-box widgets. We compare the page designer and the page editor and explain their benefits in specific deployment scenarios.
In this video, we will talk about the main components of widgets (HTML template, client controller and server part). We will also cover how to add widgets to pages and modify the instance options for each widget so that we can reuse them everywhere.
How do you normally debug service portal widgets in ServiceNow®? In this video, Felipe Schmit will show you two ways to debug and find out which is easier and faster in some scenarios, such as when debugging an out-of-the-box widget or a custom widget.
The reusability based on widget options is very important, so you do not have to reinvent the wheel whenever you have a requirement. Therefore, it is very important to know existing widgets and their usages. Usually, you can simply set up widget options for widget instances and do not need to code a line. Sometimes this is not possible — then you create your own widget and its options.
Creating a widget from scratch requires some structure. In this video, we will show you how to create a widget with no code inside. We will take it step by step, highlighting the details of the HTML, Client Controller and Server Script parts. In this specific classic example, we hit a button to retrieve the data from the server.
As mentioned in the video, there is a link for reference regarding the 'this.server.get()' function from the serviceportal.io website: https://serviceportal.io/docs/documentation/widget_client_script.md
In this video, we would like to put into practice a very useful method that will save you lines of code and make your code even more readable! The method is called "getRefRecord()" and should be used more often, as it is standard.
Have you ever had the challenge that you needed to add some records to an update set, but those were not captured? Well, there are some ways of doing this instead of simply modifying the attribute in the table itself, because sometimes we still don't want every record to be captured in an update set. Therefore, in this video, we will show you how you can achieve this with only a few lines of code!
On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.
You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.
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