Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Enterprise Service Management Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® Foundations

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

PRINCE2® Trainings

Our PRINCE2® training courses prepare you online and on-site to use the PRINCE2® 6th Edition project management framework and receive free second exam certification from PeopleCert®.

"Web based Trainings" for PRINCE2®

PRINCE2® Foundation Online

With the PRINCE2® Foundation Online Training, you can prepare for your certification for the project management standard from the comfort of your own home. You set the pace and reach your goal in 7 modules!

Thanks to the training, the sample exams provided and the accompanying materials, you are optimally prepared for the exam. In return, you will receive an exam voucher from us to take part in the official PeopleCert® certification.

What is PRINCE2®?

PRINCE2® (Projects IN Controlled Environments) is one of the most widely used and recognised project management methods in the world. As a best practice, it has been revised and developed several times over the last 30 years and is now available in the latest version as PRINCE2® 6th Edition. Here, the individual adaptation of PRINCE2® to the respective project environment and the specifics of the respective company or organisation has now been increasingly elaborated. The cooperation between PRINCE2® and agile methods is also addressed, especially when it comes to product delivery.

Otherwise, PRINCE2® 6th Edition differs only marginally from the previous version. Therefore, participants who already have a Foundation certification according to the PRINCE2® 5th Edition can also do the Practitioner according to the 6th Edition without any problems. The main changes are in the underlying book and the exams.

Successfully Managing Projects with PRINCE2® has restructured the management products in Appendix A. Whereas in the 5th Edition the management products were listed alphabetically, in the 6th Edition they are now arranged thematically according to baseline management products, records and reports.

The most obvious changes are in the audits. Whereas in the 5th Edition there were 75 questions (including 5 test questions) in the Foundation and 80 questions in the Practitioner, in the 6th Edition there are only 60 questions in the Foundation and 68 in the Practitioner. The current Practitioner exam also does without complex multiple choice questions such as sequence questions, multi-answer questions and assertion-reasoning questions.

The PRINCE2® Process Model

The PRINCE2 process model is a guide for who should do what, when and with which result in order to conduct the project successfully.

The 40 activities are described in 7 processes and are performed at 3 management levels.

Besides the chronological sequence, the individual process activities can also be used as a helpful checklist.  

You got any questions?

Cornelia Nitsch

Seminar Organisation