Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

PRINCE2® Trainings

Our PRINCE2® training courses prepare you online and on-site to use the PRINCE2® project management framework and receive free second exam certification from PeopleCert®.



PRINCE2® Knowledge

Please note: PRINCE2® 6th Edition certifications will soon no longer be offered

AXELOS and PeopleCert - as the rights holders of PRINCE2® - will discontinue the certifications for the 6th Edition of the project management methodology on June 30, 2024 and make them available in German for the new PRINCE2® 7 from mid-March 2024. If you have purchased a voucher for the PRINCE2® 6th Edition certification, you must have passed the exam by December 31, 2024, even if your voucher indicates a later validity date. PeopleCert will no longer offer exams for the older version from 2025.

From mid-March 2024, the certifications will be based on the new PRINCE2® 7. If you have any questions, please do not hesitate to contact us!


PRINCE2® and the PRINCE2® Process Model

PRINCE2® - "Projects In Controlled Environments" - is an internationally recognized project management method that was developed by the British government in the 1980s and has since become a proven set of rules used in many organizations worldwide for projects of various kinds.

It is based on defined procedures and methods and is thus intended to provide a structured and controlled approach to project management. According to PRINCE2®, the project is divided into 7 process stages, which are interlinked and contain activities that must be carried out by various defined roles with respective responsibilities.

In order to adapt it to new developments, PRINCE2® has been revised several times over the past almost 40 years and is now available in its latest version as PRINCE2® 6th Edition. Here, more emphasis has been placed on the individual adaptation of PRINCE2® to the respective project environment and the specifics of the respective company or organization. The collaboration between PRINCE2® and agile methods is also addressed, especially when it comes to product delivery.

"Web based Trainings" for PRINCE2®

PRINCE2® Foundation Online

With the PRINCE2® Foundation Online Training, you can prepare for your certification for the project management standard from the comfort of your own home. You set the pace and reach your goal in 7 modules!

Thanks to the training, the sample exams provided and the accompanying materials, you are optimally prepared for the exam. In return, you will receive an exam voucher from us to take part in the official PeopleCert® certification.

Various training formats

On site

On-site presence training - either at one of our training centres across Germany or at your organisation's premises.

Online trainings

Pure web-based training in a browser app - learn whenever and wherever you want, only an internet connection is needed.

Virtual Classroom

The trainings as an online live session with trainers paired with the high-quality training materials of the on-site trainings.

You got any questions?

Cornelia Nitsch

Seminar Organisation