A one-day simulation on the basics of Service Management
The simulation workshop ITSM around the world - which we offer in cooperation with expertplace networks group AG - is an intensive one-day workshop that uses an interactive game to teach concepts and practices of the service management basics.
An exciting and varied voyage around the world presents the participants with challenges that can only be solved economically through clearly defined processes, roles and responsibilities. For example, they have to eliminate faults in the communication unit, avoid danger spots and ship the cargo to the ports on time.
Guided by the trainer, the participants work out for themselves most of the service management, its benefits and the technical language of service management. They recognise how the implementation of the service management structur can improve adherence to schedules, economic efficiency and safety on the ship and transfer this knowledge to their own working environment.
ICT staff, ICT managers, process managers, group leaders and all others who want to improve their work processes. Employees who want to gain (more) service management knowledge and experience.
No previous knowledge is necessary.
Basic terms, core principles and models of service management are introduced to show how companies can achieve increased value creation through the use of optimised and business-oriented services.
A set of balanced performance indicators is used to assess service performance and at the end of each round, the quality of service performance is recorded in the reporting.
In our ITIL® 4 Foundation Online training, you also lay the foundation for training as an ITIL® Managing Professional or Strategic Leader - but in the comfort of your computer.
In 6 modules that build on each other, our training teaches you all the content required by AXELOS (official accreditor of ITIL®) and prepares you perfectly for the official PeopleCert® certification, which you can also take online afterwards.