Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

Information Security

Consulting and support for compliance in information security, data protection and risk management


Implementing your organization's information security in compliance with regulations

The creation of holistic security concepts for organizations is enormously complicated against the background of the high dynamics of change resulting from changing technologies, regulations and structures. Lack of transparency about policies, lack of involvement of key stakeholders and other problems are the result.

We support you in the implementation of regulation-compliant and transparent processes and measures by setting up information security management at the technical and process level, such as the implementation of access management, the creation of emergency plans, compliance with the necessary documentation obligations or other legal or organizational requirements.

In addition to avoided damage and reduced opportunity costs, you also strengthen the confidence of your customers and business partners in you. You also benefit from active risk and business continuity management, in which security requirements are directly integrated into change management processes.

Our Subtopics in the area of information security

Security Operations

Automated orchestration of security requirements and extensive integration of data sources and linkage to your processes increase the quality of your SecOps team's work through improved security incident response and vulnerability response.

Business Continuity Management

In Business Continuity Management, we support you in effectively and efficiently restoring your business in the event of a disaster.

For example, we identify critical business services as part of the business impact analysis and determine the maximum recovery time after an outage (RTO) as well as the tolerable data loss (RPO). With plan development and exercises, we ensure that your organization is prepared for the occurrence of the event.

Risk Management

In risk management, transparency of current risks and their impact is crucial to enable rapid action. With our services, we support you in creating an overview for the qualitative or quantitative assessment of risks and ensure clarity in the impact on your business.

Identity & Access Management

We help you to get full control over permissions and accesses for higher security of your IT structure.

To Identity & Access Management

This is how we support you:

From Vision to Value

Our experts advise you on your strategic issues relating to governance, risk, compliance and security operations. We work with you to develop the necessary measures.

You receive a specific roadmap for the step-by-step transformation for a sustainable improvement of your GRC organization on all levels - organization, technologies, people and partners.

GRC Management Systems Optimization

Our experts work with you to analyze your GRC management system using a method and identify bottlenecks, limitations and non-value-adding activities.

On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes, and identify additional potential for digitization and automation.

GRC Digitization with ServiceNow®

We digitize your business with ServiceNow® technology. We implement IRM and Security Operations for you according to your needs and operate this in the Application Management Service if desired.

In doing so, we use our proven iTSM project procedure model to deliver our services efficiently and transparently for all key stakeholders.

Trainings for GRC & ServiceNow®

As an accredited training partner of ServiceNow®, we train your employees in the application, further development and configuration of the ServiceNow® platform and also the IRM and Security Operations modules.

In customized workshops, we show you the tips & tricks for using the platform, as well as the necessary and latest features - both online as virtual classroom training and in-house at your organization.

Advice on regulations and requirements in information security


With its DORA regulation, the EU is defining requirements and regulations that are intended to increase the resilience of information and communication technology in the financial sector and will come into force from January 2025. We offer our clients comprehensive IT services for banks and insurances, which cover all areas affected by DORA and thus make your organization more crisis-proof.

ISO 27001

We advise you on the implementation of the directive and certification for an Information Security Management System (ISMS)

ISO 27005

ISO/IEC 27005 deals specifically with the application of risk management in relation to information security. The standard defines a structured approach to the identification and assessment of risks related to the confidentiality, integrity and availability of information.

ISO 22301

ISO 22301 defines requirements in business continuity management - here, too, we advise you and set up the technical solution based on ServiceNow® for your organization.

ISO 31000

ISO 31000 is an international standard for risk management and provides a general method for identifying, assessing and addressing risks in organizations. The standard provides a framework that is applicable to all types of risks, regardless of industry, size or type of organization.

Digitization of Governance, Risk & Compliance with ServiceNow®.

Whether in IT, finance or compliance - ServiceNow® GRC with Integrated Risk Management (IRM) and Security Operations allows holistic process support according to best practice models as well as ISO and NIST-conformity, while at the same time offering the highest possible transparency for all parties involved. This enables a rapid response to crises and better strategic risk assessment and minimization. 

This also applies to compliance obligations, which can be monitored and documented - while automating the associated processes to the greatest possible extent. This also facilitates cooperation with external auditors and certifiers during audits. Likewise in policy management: ServiceNow® GRC aims at facilitating the management of corporate policies and their compliance by automating processes with the necessary approval and distribution procedures as well as the involvement of roles.

Our workshops on the topic

IT Service Continuity Management

The ITSCM course handles the topic of IT disaster prevention and IT disaster management measures. You will hereby become acquainted with the appropriate norms, with the goal of implementing a suitable and effective management system.


Problem Management and Problem Solving Strategies

In our workshop Problem Management and Problem Solving Strategies, our experienced trainers will guide you for two days through various questions and establish a methodical structure for approaching problems in the IT operations of your organization. In this way, we work together to develop starting points with which you can optimize your service management.

Our articles on digital transformation

How can we support you?

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

Tel.: +49 6135 9334 0


iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

Tel.: +43 732 794479 0


iTSM Group Switzerland

Trusted Quality Switzerland GmbH
Prime Center 1, 7th Floor
8058 Zürich


The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich


Tel.: +41 44 567 61 00

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ