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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Digital Learning - Our Online Trainings

With the help of easily understandable case studies and interesting quiz and chapter questions, our web-based trainings prepare you for your certification exam in a goal-oriented manner.

Our Online Trainings:

ITIL® Foundation Web Based Training

In our digital training on the topic of ITIL® Foundation you will learn to optimally weigh up the benefits of Service Management processes in your company. The course contains the relevant processes, functions, roles, techniques, as well as methods from internationally established Best Practices and the new Service Lifecycle. 

PRINCE2® Foundation Web-Based Training

In the digital version of our PRINCE2® Foundation course, the foundations for a professional Project Management in accordance with PRINCE2® are conveyed. After the course you will know the premises for a successful Project Management and how it can be methodically applied.

Security Awareness Web-Based Training

In our digital training on the topic of Security Awareness, you yourself or your employees will be sensitised towards the IT Security topic and will be prepared from potential attacks from outside. In addition, the training contains an overview of the new EU General Data Protection Regulation.

ITIL® Knowledge Nuggets Web-Based Training

If you need information in your projects, we recommend our Knowledge Nuggets. These interactive learning contents hold short, concise explanations regarding the topic of ITIL®, which are harmonised in a goal-oriented manner to your needs.

EU-DSGVO Web-Based Training

With the newly adopted legislation, the goal of further strengthening and defining the rights of natural persons in the EU is followed. Hereby you will have the possibility of obtaining detailed information about your stored data, but also about the respective further processing and to request the complete deletion of your data.

Digital aids make everyday life easier

Digital work is nowadays a given and our daily life cannot be imagined without it. Communication and information channels like chats, mails, web sessions, Skype or YouTube make our daily work easier. In our free time we also use digital contents increasingly often, in order to obtain the information we need, namely precisely at the moment we need it.

Regardless of whether you need help to set up the gear shifter of your new bicycle or you are looking for hints for the perfect steak for the next grill party: For all of this there already exists a suitable video on the Internet, which provides you with exactly these answers. Hence it is no wonder that digital learning also gains more significance.

Digital Learning solves existing challenges in the training field

In presence trainings, despite this development, the knowledge transfer still often occurs in such manner, that both the trainer and the participants meet on a fixed appointment in a certain place. This usually involves long journeys and the interruption of other obligations.

The always recurring question about the digital provision of our presentation materials within training events clearly shows that there is a clear need of having the documents close at hand at any time. A solution to all these challenges is offered by the product Digital Learning of the iTSM Group. A virtual learning environment makes it possible for you to learn exactly when you have the time and the desire, namely in the place where you want or have to be at that moment: be it outdoors, during the bridging of waiting times, or in the evening, in your hotel room.

Closing existing training gaps

Of course, classroom training has not lost its meaning and purpose as a result; it continues to be an important pillar of knowledge transfer in all project phases. However, digital learning can close many training gaps that inevitably arise:

  • Missed trainings (due to holidays, appointments, illness, etc.) can be made up independently without any problems.
  • Individual orientation according to customer requirements
  • Training new employees within the framework of onboarding and refreshing knowledge
  • Changes to tools, processes, etc.

Benefits for the Learners:

  • Individual scheduling
  • Entertainment through interactivity
  • Insight into the most important company information / policies.
  • Flexibility
  • Confirmations and if necessary certificates
  • Quick, independent knowledge transfer
  • Work of reference
  • Location independence
  • Up-to-dateness

Benefits for the company:

  • Lower training costs due to the disappearance of administrative and travelling expenses

  • Productivity increase, as the employees are not pulled away from the daily business.

  • Shortened education periods due to the possibility of training an endless number of participants at once.

  • Quick course access, shortly after booking the course.

  • Automated reports, e.g. for controlling the current education status

  • Efficient provision in all places where an internet connection exists.

Our Downloads for the Online Trainings:

How can we help you?

Caroline Riedel

Manager of Digital Learning​