With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Corporate Social Responsibility

Our actions are embossed with authenticity, responsibility, credibility and dependability.

Social commitment is important to us

The digital development of the economy offers many chances to change the world in which we are living in a positive way. Just as in the case of the industrial development, these processes are, however, also still accompanied by negative by-products, affecting both the social interaction in the world as well as the conservation of an intact environment. This includes in particular poverty and equity, as well as the climate change. As a family-managed company, the iTSM Group takes its social responsibility very seriously. As social engagement for children in need is especially near to Siegfried Riedel’s heart, in 2017 he founded the Riedel Children’s Foundation. The iTSM Group supports the foundation to great extent and has thus become a permanent cooperation partner. Many employees have also engaged themselves personally, thus the topic Corporate Social Responsibility becoming meanwhile firmly anchored in the company philosophy.

The Riedel Children’s Foundation

With a clear orientation towards the future, the Riedel Children’s Foundation wishes to contribute in breaking the vicious cycle of poverty and in improving the survival chances of young people from the poorest layers worldwide.

Since 2017, the Riedel Children’s Foundation has been actively involved in children’s rights. Since 1989 there is the UN Children’s Rights Convention, which rules the right to life, health, education and many other Children’s rights. Despite this obligation under international law, children’s rights are still being massively harmed! This applies especially to the right to education, which lies at the focal point of the Riedel Children’s Foundation. The foundation sees the access to qualified education and schooling as a key to make a way out of poverty possible and to upvalue the survival chances of young people from clearly underprivileged regions.

riedel-kinderstiftung.com

The iThemba Primary School

At the present time, the Riedel Children’s Foundation fosters a school project in South Africa in particular, the construction of a primary and middle school in a socially and economically underprivileged settlement. In this context, a holistic approach is taken, where the point of the matter is, beyond the school attendance, to provide a reasonable occupation for the children and to provide them with sufficiently healthy nourishment. Thus, for instance, in collaboration with nutritional scientists, a muffin was developed in accordance with the WHO policies, which provides the children with all the important nutrients.

Christmas donation

The pandemic has once again reminded us all of the importance of solidarity and a sense of community, and also made us realize that these values are not as firmly established in society as many would like.

Therefore, iTSM Group is especially pleased to fully support the Riedel Children's Foundation with this year's Christmas campaign, which is linked to our follower count on LinkedIn. There are no deductions for administration or organization: Here, every EUR really arrives!

Especially in times when the poorest of the poor are pushed out of the news by other messages, a support is especially important to us. And so we keep and maintain our tradition at Christmas to dispense with customer gifts and to contribute the corresponding amount to charitable projects or organizations instead.

 

Personal Commitment

Many employees involve themselves personally, for instance by adopting a child sponsorship in the scope of the Riedel Children’s Foundation. In Wolfsburg, on Christmas, the employees donate the proceeds of the coffee cash register to charitable purposes. Thus the Christmas Packet Convoy was supported several times and in a community action, pretty small trinkets were procured and packed as presents for underprivileged adolescents in the Ukraine, Bulgaria and Moldavia.

Impressions