Focus

› Agile Transformation › Digital transformation › Information Security › Process Transformation › Service Management

Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

› Agile Service Management › Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

› Consulting for Digitalisation

› Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

› Business Process Management › Digitalisation of business processes › Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

› Agile & IT Service Management › Customer Service Management › Enterprise Service Management › HR Management Software › Service Management as a Service › Service management trainings

ServiceNow®

› Now Platform portfolio › ServiceNow® Consulting › ServiceNow® Implementation › ServiceNow® Managed Services › ServiceNow® UX Design › ServiceNow® trainings

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries.

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services.

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings

Trainings for ITSM and project management

› ITIL® › PRINCE2® › ServiceNow® › Simulations › Workshops › Online Trainings › Digital Learning Solutions

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

› ITIL® 4 Foundation › ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

› PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

› ServiceNow® Administration Fundamentals › ServiceNow® Application Development Fundamentals › ServiceNow® CMDB Fundamentals › ServiceNow® ITSM Fundamentals › ServiceNow® ITSM Implementation › ServiceNow® Workshops

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

› Apollo 13 Simulation › Challenge of Egypt™ › Grab@Pizza-Simulation › ITSM around the World › MarsLander® – an ITIL® 4 Simulation › The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

› ITIL® 4 Foundation Online › PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

› Downloads › ServiceNow® Tutorials › Webinars

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

About

Get to know the iTSM Group

› Our Mission › Companies › Locations › Partners › Management › Career › Social Responsibility

Corporate Social Responsibility

Our actions are embossed with authenticity, responsibility, credibility and dependability.

Social commitment is important to us

The digital development of the economy offers many chances to change the world in which we are living in a positive way. Just as in the case of the industrial development, these processes are, however, also still accompanied by negative by-products, affecting both the social interaction in the world as well as the conservation of an intact environment. This includes in particular poverty and equity, as well as the climate change. As a family-managed company, the iTSM Group takes its social responsibility very seriously. As social engagement for children in need is especially near to Siegfried Riedel’s heart, in 2017 he founded the Riedel Children’s Foundation. The iTSM Group supports the foundation to great extent and has thus become a permanent cooperation partner. Many employees have also engaged themselves personally, thus the topic Corporate Social Responsibility becoming meanwhile firmly anchored in the company philosophy.

The Riedel Children’s Foundation

With a clear orientation towards the future, the Riedel Children’s Foundation wishes to contribute in breaking the vicious cycle of poverty and in improving the survival chances of young people from the poorest layers worldwide.

Since 2017, the Riedel Children’s Foundation has been actively involved in children’s rights. Since 1989 there is the UN Children’s Rights Convention, which rules the right to life, health, education and many other Children’s rights. Despite this obligation under international law, children’s rights are still being massively harmed! This applies especially to the right to education, which lies at the focal point of the Riedel Children’s Foundation. The foundation sees the access to qualified education and schooling as a key to make a way out of poverty possible and to upvalue the survival chances of young people from clearly underprivileged regions.

riedel-kinderstiftung.com

The iThemba Primary School

At the present time, the Riedel Children’s Foundation fosters a school project in South Africa in particular, the construction of a primary and middle school in a socially and economically underprivileged settlement. In this context, a holistic approach is taken, where the point of the matter is, beyond the school attendance, to provide a reasonable occupation for the children and to provide them with sufficiently healthy nourishment. Thus, for instance, in collaboration with nutritional scientists, a muffin was developed in accordance with the WHO policies, which provides the children with all the important nutrients.

Christmas donation

The pandemic has once again reminded us all of the importance of solidarity and a sense of community, and also made us realize that these values are not as firmly established in society as many would like.

Therefore, iTSM Group is especially pleased to fully support the Riedel Children's Foundation with this year's Christmas campaign, which is linked to our follower count on LinkedIn. There are no deductions for administration or organization: Here, every EUR really arrives!

Especially in times when the poorest of the poor are pushed out of the news by other messages, a support is especially important to us. And so we keep and maintain our tradition at Christmas to dispense with customer gifts and to contribute the corresponding amount to charitable projects or organizations instead.

Personal Commitment

Many employees involve themselves personally, for instance by adopting a child sponsorship in the scope of the Riedel Children’s Foundation. In Wolfsburg, on Christmas, the employees donate the proceeds of the coffee cash register to charitable purposes. Thus the Christmas Packet Convoy was supported several times and in a community action, pretty small trinkets were procured and packed as presents for underprivileged adolescents in the Ukraine, Bulgaria and Moldavia.