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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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IT Infrastructure Library (ITIL®) ist eine Sammlung von Best Practices zur Umsetzung eines IT-Service-Managements. In unseren Trainings erlernen Sie die für den Betrieb einer IT-Infrastruktur notwendigen Prozesse, die Aufbauorganisation und die Werkzeuge und können sich schließlich als "ITIL® Expert" zertifizieren lassen. 

PRINCE2® (Projects in Controlled Environments) ist eine prozessorientierte Projektmanagementmethode, die sich an Best Practices orientiert. Sie bildet einen Rahmen für erfolgreiche Projekte und gibt konkrete Handlungsempfehlungen für jede Projektphase vor. PRINCE2® kann sowohl für einzelne Projekte als auch als gesamtheitlicher methodischer Ansatz für das Projektmanagement im Unternehmen verwendet werden.

Unsere Scrum-Seminare behandeln neben den Grundlagen weiterführende Aspekte wie das Optimieren und Steigern der Teamproduktivität sowie die Produktentwicklung im agilen Umfeld.

ServiceNow ist ein Cloud-basierter Software-as-a-Service-Anbieter, der technischen Management-Support, wie Asset- und License Management für den IT-Betrieb, sowie Helpdesk-Funktionalitäten bereitstellt. Die Kernfunktionen drehen sich um das Managen von Rollen, Incidents, Problems und Changes im IT Service Management.
Mit der ServiceNow Plattform können Sie mühelos über Teams, Silos und Systeme hinweg arbeiten. Egal, ob Sie in den Bereichen IT, Sicherheit, Personal oder Kundenservice tätig sind oder einfach nur Ihre eigenen benutzerdefinierten Anwendungen erstellen möchten - Sie können großartige Erfahrungen sammeln und Ihre Arbeitsprozesse optimieren.

Management of Risk (M_o_R®) ist ein Framework für das Risiko Management. Es hilft Unternehmen Risiken zu identifizieren, zu kontrollieren und passende Entscheidungen zu fällen.

Corporate Social Responsibility

Our actions are embossed with authenticity, responsibility, credibility and dependability.

Social commitment is important to us

The digital development of the economy offers many chances to change the world in which we are living in a positive way. Just as in the case of the industrial development, these processes are, however, also still accompanied by negative by-products, affecting both the social interaction in the world as well as the conservation of an intact environment. This includes in particular poverty and equity, as well as the climate change. As a family-managed company, the iTSM Group takes its social responsibility very seriously. As social engagement for children in need is especially near to Siegfried Riedel’s heart, in 2017 he founded the Riedel Children’s Foundation. The iTSM Group supports the foundation to great extent and has thus become a permanent cooperation partner. Many employees have also engaged themselves personally, thus the topic Corporate Social Responsibility becoming meanwhile firmly anchored in the company philosophy.

The Riedel Children’s Foundation

With a clear orientation towards the future, the Riedel Children’s Foundation wishes to contribute in breaking the vicious cycle of poverty and in improving the survival chances of young people from the poorest layers worldwide.

Since 2017, the Riedel Children’s Foundation has been actively involved in children’s rights. Since 1989 there is the UN Children’s Rights Convention, which rules the right to life, health, education and many other Children’s rights. Despite this obligation under international law, children’s rights are still being massively harmed! This applies especially to the right to education, which lies at the focal point of the Riedel Children’s Foundation. The foundation sees the access to qualified education and schooling as a key to make a way out of poverty possible and to upvalue the survival chances of young people from clearly underprivileged regions.

The iThemba Primary School

At the present time, the Riedel Children’s Foundation fosters a school project in South Africa in particular, the construction of a primary and middle school in a socially and economically underprivileged settlement. In this context, a holistic approach is taken, where the point of the matter is, beyond the school attendance, to provide a reasonable occupation for the children and to provide them with sufficiently healthy nourishment. Thus, for instance, in collaboration with nutritional scientists, a muffin was developed in accordance with the WHO policies, which provides the children with all the important nutrients.

Christmas donation

With the iTSM Group, it is a Christmas tradition to waive customer presents and to instead redirect the money to good purposes. In 2018, a portion went to the Oguyo Small Home e.V. association, which supports orphan children suffering from AIDS in Kenya. With the donation, we were able to contribute to financing a new orphanage, which is presently under construction.


Personal Commitment

Many employees involve themselves personally, for instance by adopting a child sponsorship in the scope of the Riedel Children’s Foundation. In Wolfsburg, on Christmas, the employees donate the proceeds of the coffee cash register to charitable purposes. Thus the Christmas Packet Convoy was supported several times and in a community action, pretty small trinkets were procured and packed as presents for underprivileged adolescents in the Ukraine, Bulgaria and Moldavia.