Topics

Read more

With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

Mehr erfahren

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Trainings

Read more

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Corporate Social Responsibility

Our actions are embossed with authenticity, responsibility, credibility and dependability.

Social commitment is important to us

The digital development of the economy offers many chances to change the world in which we are living in a positive way. Just as in the case of the industrial development, these processes are, however, also still accompanied by negative by-products, affecting both the social interaction in the world as well as the conservation of an intact environment. This includes in particular poverty and equity, as well as the climate change. As a family-managed company, the iTSM Group takes its social responsibility very seriously. As social engagement for children in need is especially near to Siegfried Riedel’s heart, in 2017 he founded the Riedel Children’s Foundation. The iTSM Group supports the foundation to great extent and has thus become a permanent cooperation partner. Many employees have also engaged themselves personally, thus the topic Corporate Social Responsibility becoming meanwhile firmly anchored in the company philosophy.

The Riedel Children’s Foundation

With a clear orientation towards the future, the Riedel Children’s Foundation wishes to contribute in breaking the vicious cycle of poverty and in improving the survival chances of young people from the poorest layers worldwide.

Since 2017, the Riedel Children’s Foundation has been actively involved in children’s rights. Since 1989 there is the UN Children’s Rights Convention, which rules the right to life, health, education and many other Children’s rights. Despite this obligation under international law, children’s rights are still being massively harmed! This applies especially to the right to education, which lies at the focal point of the Riedel Children’s Foundation. The foundation sees the access to qualified education and schooling as a key to make a way out of poverty possible and to upvalue the survival chances of young people from clearly underprivileged regions.

riedel-kinderstiftung.com

The iThemba Primary School

At the present time, the Riedel Children’s Foundation fosters a school project in South Africa in particular, the construction of a primary and middle school in a socially and economically underprivileged settlement. In this context, a holistic approach is taken, where the point of the matter is, beyond the school attendance, to provide a reasonable occupation for the children and to provide them with sufficiently healthy nourishment. Thus, for instance, in collaboration with nutritional scientists, a muffin was developed in accordance with the WHO policies, which provides the children with all the important nutrients.

Christmas donation

With the iTSM Group, it is a Christmas tradition to waive customer presents and to instead redirect the money to good purposes. In 2018, a portion went to the Oguyo Small Home e.V. association, which supports orphan children suffering from AIDS in Kenya. With the donation, we were able to contribute to financing a new orphanage, which is presently under construction.

Zu oguyo.info

Personal Commitment

Many employees involve themselves personally, for instance by adopting a child sponsorship in the scope of the Riedel Children’s Foundation. In Wolfsburg, on Christmas, the employees donate the proceeds of the coffee cash register to charitable purposes. Thus the Christmas Packet Convoy was supported several times and in a community action, pretty small trinkets were procured and packed as presents for underprivileged adolescents in the Ukraine, Bulgaria and Moldavia.

Impressions