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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.


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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Handling Scoped Applications

Your Benefits

Also available as Virtual Classroom Training 

Coaches with many years of practical experience

Best Practices from many customer projects

Also available in English on request

650 EUR plus VAT.

Price per participant

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11.10. - 11.10.2021
Virtual Classroom

Virtual Classroom

650 EUR plus VAT.
13.12. - 13.12.2021
Virtual Classroom

Virtual Classroom

650 EUR plus VAT.

Learn more about Scoped Applications

With our ServiceNow Workshop Scoped Applications you learn in one day how to create Scoped Application with the help of the Guided Application Creator and how to extend it with the ServiceNow Studio.

This makes the workshop an excellent opportunity to deepen your knowledge from the ServiceNow Fundamentals or if you have already heard about Scoped Applications in another context. 

Who is the course suitable for?

This workshop is ideal for participants who have already completed the ServiceNow Fundamentals Training, especially for

  • ServiceNow Developer
  • ServiceNow Users with Scripting experience

ServiceNow Trainings for your organisation - Inhouse

You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.

On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.

The content of the workshop

Scoped Applications

What is a Scoped Application? When should a Scoped Application be created? How can a scoped application be created?

ServiceNow Studio

ServiceNow Studio is the integrated development environment (IDE) that allows you to create and extend your own Scoped Application.

Guided Application Creator

As the name suggests, the Guided Application Creator gives you a guided tour of creating a new scoped application.

Your benefits

After this course you will be able to create your own Scoped Application.

You will learn the benefits of the 'Guided Application Creator' and how to use it.

You will learn to install applications from the AppStore in your instance.

Our method: Learning by doing

Our workshops are interactive and powered by Power Point - because this is the only way to ensure sustainable learning success. At the beginning of the workshop each of you will receive a ServiceNow instance. You use this instance already during the workshop to implement what you have learned.

Please bring a laptop with internet access to the training.


Day 1

09:00 to 17:00 o'clock

Lunch break 12:00 to 13:00

  • Introduction and overview of Scoped Application
  • Use and application and possibilities within ServiceNow Studio
  • Creating a Scoped Application with the Guided Application Creator
  • What Apps from the Appstore are available and how can I activate them in my ServiceNow instance

The times stated may vary. The reason for this can be e.g. smaller groups, good basic understanding of the topic or similar. Changes to the schedule are agreed directly between the group of participants and the trainer.

You got questions?

Christine Ludwig

Account Managerin

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