Focus

› Agile Transformation › Digital transformation › Information Security › Process Transformation › Service Management

Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

› Agile Service Management › Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

› Consulting for Digitalisation

› Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

› Business Process Management › Digitalisation of business processes › Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

› Agile & IT Service Management › Customer Service Management › Enterprise Service Management › HR Management Software › Service Management as a Service › Service management trainings

ServiceNow®

› Now Platform portfolio › ServiceNow® Consulting › ServiceNow® Implementation › ServiceNow® Managed Services › ServiceNow® UX Design › ServiceNow® trainings

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries.

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services.

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings

Trainings for ITSM and project management

› ITIL® › PRINCE2® › Simulations › Workshops › Digital Learning Solutions

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

› ITIL® 4 Foundation › ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

› PRINCE2® Foundation Online

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

› Apollo 13 Simulation › Challenge of Egypt™ › Grab@Pizza-Simulation › ITSM around the World › MarsLander® – an ITIL® 4 Simulation › The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

› ServiceNow® Tutorials › Webinars

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

About

Get to know the iTSM Group

› Our Mission › Companies › Locations › Partners › Management › Career › Social Responsibility

HR Service Management

Comprehensively digitize HR service delivery

The approach for a modern employee experience with a unified digital experience based on a HR portal

Optimize human resources management with an HR portal

The last few years have brought a wave of change that requires management to adopt the new way of working as quickly as possible if they want to remain competitive. Employee engagement, talent retention and digital transformation are the foundation of the digital future we are building.

Companies that have already taken a step into the next world and can quickly revolutionise the way people work will be ahead of their competition and will adapt quickly to meet these challenges.

The iTSM Group supports and accompanies this transition on both a technological and organisational level: we analyse and optimise existing ways of working and increase your performance by quickly implementing an HRSD solution based on ServiceNow®.

The targeted benefits of the HR Management Portal

Improve employee engagement with Employee Service Center

Provide a multi-departmental employee portal across all your function, to support your hybrid or remote workforces with guided journey experiences.

Streamline processes with digital workflows

Transition from complex process to experiences that support your employees and automate tasks that scale in your enterprise. Make both your employees and your HR department happier.

Empower HR professionals to make the difference

Automate cross-function services and support across the platform. Manage, prioritize and route all cases through a single HR workspace. Easily report on meaningful data to make the most of your resources.

The Solution: HR Service Delivery with ServiceNow®

HR Service Delivery with ServiceNow® provides a consistent employee experience while improving productivity. With the Employee Service Center, ServiceNow® gives you all the applications you need to deliver the best experience for your employees in a single, modern, cross-channel portal.

With Case- and Knowledge-Management, you can standardise documentation, fulfil requests and resolve issues and questions in a single view. With Enterprise Onboarding and Transitions, you can deliver a great employee experience - starting with a smooth onboarding before. This way, you can increase the engagement and involvement of your employees.

To ServiceNow® HR Service Delivery

Guide: ServiceNow® employee workflows and documents

If you use ServiceNow® for employee workflows (Human Resource Service Delivery), you have a choice of three types of document templates: HR document templates, HTML document templates, and PDF document templates.

To help you find the right document template for your purpose, we show you here what features each can support and provide.

To the Download

Guide: 5 Best Practices for HR Case Management with ServiceNow®

HR is no longer just an administrative department, but rather an innovative and strategic center that plays a crucial role in ensuring the success of the company. However, in order to deliver higher business performance, best HR practices must be implemented to increase efficiency.

Here are 5 best practices for effective HR case management with ServiceNow®.

To the download

Case Study

Digitalization of HR service provisioning

DAX-30 Company - Building a Global HR Service Delivery Organization

Challenges

Support in optimizing global HR service delivery processes
Provision of a global solution for HR services and knowledge management, including employee self-service, taking into account local configurations for regions and countries.
Optimization of transaction time, increase of transparency and reduction of manual effort for received e-mails.

Advantages

Fast time-to-value due to agile implementation approach
Core service management processes (Incident, Problem, Change, Config, Service Portal, Request Mgmt incl. Service charging) integrated on ServiceNow
ServiceNow time booking integrated with customer‘s ERP system
Managed Service / Application Management and Support for ServiceNow by iTSM Group

Our solutions

Agile development strategy with monthly release cycle for new enhancements using the ServiceNow Automated Test Framework.
Creation of a blueprint for international rollouts.
Implementation and rollout of HR processes based on the HR Service Delivery application from ServiceNow.

1 project manager and 1 solution architect in combination with 3 technical consultants

ServiceNow® and the iTSM Group - a forward-looking partnership

As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.

The concentrated knowhow of our specialized and certified solution architects, consultants and accredited trainers enables companies to optimize the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.